# CallMiner Eureka vs Cresta Comparison

| | CallMiner Eureka | Cresta | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 227 | 43 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (45.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Innovation (12 reviews)
- Ease of Use (11 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (5 reviews)

### Cresta

Pros:
- Call Recording (2 reviews)
- Ease of Use (2 reviews)

Cons:
- AI Inaccuracy (2 reviews)
- Poor Understanding (2 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | Cresta | 
|---|---|---|
  | **Meets Requirements** | 8.7 (177 reviews) | 8.4 (31 reviews) | 
  | **Ease of Use** | 8.4 (178 reviews) | 9.1 (31 reviews) | 
  | **Ease of Setup** | 7.6 (109 reviews) | 8.0 (10 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 8.7 (10 reviews) | 
  | **Quality of Support** | 9.1 (173 reviews) | 8.8 (31 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 10.0 (9 reviews) | 
  | **Product Direction (% positive)** | 9.7 (176 reviews) | 8.3 (28 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Cresta

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.4/10 | 77 |
| **Cresta** | N/A | N/A |

#### Call Analytics

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Call Recording** | 8.8 (64 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 8.8 (68 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | Not enough data | 
| **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Summarization** | 8.3 (19 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 106 |
| **Cresta** | N/A | N/A |

#### Quality Assurance

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Evaluation** | 8.8 (93 reviews) | Not enough data | 
| **Calibration** | 8.5 (85 reviews) | Not enough data | 
| **Reports** | 8.2 (95 reviews) | Not enough data | 

#### Engagement

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Feedback** | 8.6 (92 reviews) | Not enough data | 
| **Dashboards** | 8.1 (94 reviews) | Not enough data | 
| **Training** | 8.4 (87 reviews) | Not enough data | 

#### Performance

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Integrations** | 8.0 (76 reviews) | Not enough data | 
| **Compliance** | 8.8 (91 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

### Natural Language Generation (NLG)

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | N/A | N/A |

#### Data Ingestion

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Big Data Processing** | Not enough data | Not enough data | 
| **Unstructed Data Processing** | Not enough data | Not enough data | 
| **Processing of Various File Types** | Not enough data | Not enough data | 

#### Presentation

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Report Creation** | Not enough data | Not enough data | 
| **Charts and Graphs** | Not enough data | Not enough data | 
| **Tailored Content** | Not enough data | Not enough data | 

#### System

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | N/A | N/A |

#### Responses

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | N/A | N/A |

#### Responses

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **Cresta** | N/A | N/A |

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | 8.6/10 | 27 |

#### Agentic AI - Sales Coaching

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (24 reviews) | 
| **Coaching Materials** | Not enough data | 8.7 (22 reviews) | 
| **Playbook Creation** | Not enough data | Feature Not Available | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Review** | Not enough data | 8.7 (22 reviews) | 
| **Scorecard** | Not enough data | 8.5 (19 reviews) | 
| **Coaching Card** | Not enough data | 9.0 (19 reviews) | 
| **Leaderboard** | Not enough data | 8.6 (19 reviews) | 
| **Real-Time Updates** | Not enough data | 8.9 (20 reviews) | 
| **Notifications** | Not enough data | 8.1 (19 reviews) | 
| **Competition** | Not enough data | 8.4 (17 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Cresta** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CallMiner Eureka | Cresta | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to CallMiner Eureka (1):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Cresta (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots Software](https://www.g2.com/categories/chatbots), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | Cresta | 
|---|---|---|
| **Small-Business** | 12.9% | 11.9% | 
| **Mid-Market** | 48.8% | 45.2% | 
| **Enterprise** | 38.2% | 42.9% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.2%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Outsourcing/Offshoring:** 3.7%
- **Information Technology and Services:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Oil & Energy:** 3.3%
- **Retail:** 2.8%
- **Other:** 35.3%

#### Cresta

- **Leisure, Travel & Tourism:** 21.4%
- **Hospitality:** 21.4%
- **Telecommunications:** 9.5%
- **Marketing and Advertising:** 7.1%
- **Information Technology and Services:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Professional Training & Coaching:** 4.8%
- **Utilities:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 9.5%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6632 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to Cresta

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6632 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### Cresta

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-cresta)