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Compare CallMiner Eureka and Convin.ai 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Enterprise (62.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaConvin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aiCallMiner Eureka vs Convin.ai
When assessing the two solutions, reviewers found Convin.ai easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Convin.ai meets the needs of their business better than CallMiner Eureka.
- When comparing quality of ongoing product support, reviewers felt that Convin.ai is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Convin.ai over CallMiner Eureka.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableConvin.ai
No pricing availableFree Trial
CallMiner Eureka
No trial information availableConvin.ai
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.3
515
Ease of Use
8.3
176
9.5
519
Ease of Setup
7.6
107
9.2
166
Ease of Admin
8.1
110
9.2
46
Quality of Support
9.0
171
9.6
514
Has the product been a good partner in doing business?
9.4
116
9.4
44
Product Direction (% positive)
9.7
175
9.8
510
Features by Category
Call Analytics
8.7
63
|
Verified
9.6
342
7.9
57
|
Verified
9.2
341
8.8
67
|
Verified
9.4
342
8.3
49
|
Verified
9.3
329
Agent Performance Management
8.8
60
|
Verified
9.3
339
8.2
67
|
Verified
9.3
343
8.1
57
|
Verified
9.3
345
Generative AI
8.3
19
9.4
281
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.3
425
8.5
85
9.2
426
8.2
93
9.4
427
Engagement
8.6
92
9.4
428
8.1
93
9.5
427
8.4
87
9.3
422
Performance
8.0
74
9.4
427
8.8
91
9.3
427
Generative AI
7.7
31
9.3
302
7.7
30
9.3
302
Generative AI
8.2
36
9.6
266
Categories
Categories
Shared Categories
CallMiner Eureka and Convin.ai are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Convin.ai has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Convin.ai has no more discussions with answers
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