# CallMiner Eureka vs Verint Speech and Text Analytics Comparison

| | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 229 | 89 | 
| **Largest Market Segment** | Mid-Market (49.3% of reviews) | Enterprise (66.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Innovation (12 reviews)
- Ease of Use (11 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (5 reviews)

### Verint Speech and Text Analytics

Pros:
- Ease of Use (15 reviews)
- Accuracy (8 reviews)

Cons:
- Accuracy Issues (11 reviews)
- Inaccuracy (10 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
  | **Meets Requirements** | 8.8 (179 reviews) | 8.6 (27 reviews) | 
  | **Ease of Use** | 8.4 (180 reviews) | 8.6 (63 reviews) | 
  | **Ease of Setup** | 7.6 (111 reviews) | 8.3 (47 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 8.2 (10 reviews) | 
  | **Quality of Support** | 9.1 (175 reviews) | 8.3 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 8.7 (9 reviews) | 
  | **Product Direction (% positive)** | 9.7 (178 reviews) | 7.8 (27 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Speech and Text Analytics

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.1/10 | 79 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Call Analytics

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Call Recording** | 8.8 (66 reviews) ✓ Verified | 9.7 (5 reviews) | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | Not enough data | 
| **Call Analysis** | 8.9 (70 reviews) ✓ Verified | 8.7 (5 reviews) | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Speech-to-Text** | 8.3 (70 reviews) ✓ Verified | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Summarization** | 8.4 (20 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.8 (8 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 108 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Quality Assurance

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Evaluation** | 8.9 (95 reviews) | Not enough data | 
| **Calibration** | 8.5 (85 reviews) | Not enough data | 
| **Reports** | 8.2 (97 reviews) | Not enough data | 

#### Engagement

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Feedback** | 8.7 (93 reviews) | Not enough data | 
| **Dashboards** | 8.2 (96 reviews) | Not enough data | 
| **Training** | 8.4 (87 reviews) | Not enough data | 

#### Performance

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Integrations** | 8.0 (76 reviews) | Not enough data | 
| **Compliance** | 8.9 (92 reviews) | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (31 reviews) | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Setup

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **Verint Speech and Text Analytics** | 8.1/10 | 7 |

#### Generative AI

| Feature | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | 8.1 (7 reviews) | 

---
## Categories
**Shared Categories (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to CallMiner Eureka (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Verint Speech and Text Analytics (1):** [Text Analysis Software](https://www.g2.com/categories/text-analysis)


---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | Verint Speech and Text Analytics | 
|---|---|---|
| **Small-Business** | 12.8% | 4.8% | 
| **Mid-Market** | 49.3% | 28.9% | 
| **Enterprise** | 37.9% | 66.3% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.0%
- **Insurance:** 7.8%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.5%
- **Consumer Services:** 5.1%
- **Information Technology and Services:** 3.7%
- **Outsourcing/Offshoring:** 3.7%
- **Marketing and Advertising:** 3.2%
- **Oil & Energy:** 3.2%
- **Retail:** 2.8%
- **Other:** 35.0%

#### Verint Speech and Text Analytics

- **Insurance:** 15.7%
- **Financial Services:** 10.8%
- **Banking:** 9.6%
- **Consumer Services:** 9.6%
- **Health, Wellness and Fitness:** 8.4%
- **Utilities:** 7.2%
- **Telecommunications:** 7.2%
- **Airlines/Aviation:** 6.0%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.8%
- **Other:** 15.7%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6672 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)

### Alternatives to Verint Speech and Text Analytics

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6672 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### Verint Speech and Text Analytics

- Title: [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) — 1 comment
  > **Top comment:** "Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-verint-speech-and-text-analytics)