# CallHippo, Talkroute vs Aircall Comparison | | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.4 out of 5 | | **Total Reviews** | 399 | 44 | 1,585 | | **Largest Market Segment** | Small-Business (74.9% of reviews) | Small-Business (93.2% of reviews) | Small-Business (54.6% of reviews) | | **Entry Level Price** | $25.00 Per Month | $19 per account, per month (not billed per user) | $30 User/Month (Billed Annually - 3 User Minimum) | --- ## Top Pros & Cons ### CallHippo Pros: - Ease of Use (31 reviews) - Call Quality (20 reviews) Cons: - Expensive (9 reviews) - High Cost (9 reviews) ### Talkroute Pros: - Ease of Use (12 reviews) - Easy Setup (11 reviews) Cons: - Integration Issues (3 reviews) - Limited Options (3 reviews) ### Aircall Pros: - Ease of Use (228 reviews) - Easy Integration (91 reviews) Cons: - Connection Issues (62 reviews) - Call Issues (49 reviews) --- ## Ratings Comparison | Rating | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Meets Requirements** | 8.9 (312 reviews) | 8.9 (21 reviews) | 8.8 (1270 reviews) | | **Ease of Use** | 8.9 (314 reviews) | 9.7 (29 reviews) | 9.2 (1285 reviews) | | **Ease of Setup** | 8.9 (198 reviews) | 9.5 (27 reviews) | 8.9 (759 reviews) | | **Ease of Admin** | 8.8 (146 reviews) | 8.8 (8 reviews) | 8.7 (453 reviews) | | **Quality of Support** | 8.9 (316 reviews) | 9.1 (21 reviews) | 8.6 (1177 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (148 reviews) | 8.8 (8 reviews) | 8.2 (441 reviews) | | **Product Direction (% positive)** | 8.3 (281 reviews) | 9.4 (21 reviews) | 8.9 (1223 reviews) | --- ## Pricing ### CallHippo #### Entry-Level Pricing Plan: Starter Price: $25.00 Per Month Description: Everything in Basic + Telephony Key Features: - Free Phone Number - SMS (Text Messages) - MMS [Browse all 4 editions](https://www.g2.com/products/callhippo/pricing) #### Free Trial Yes ### Talkroute #### Entry-Level Pricing Plan: BASIC Price: $19 per account, per month (not billed per user) Description: Included Features: Key Features: - Local & Toll Free Numbers - Incoming & Outgoing Calling - Text Messaging [Browse all 4 editions](https://www.g2.com/products/talkroute/pricing) #### Free Trial Yes ### Aircall #### Entry-Level Pricing Plan: Essentials Price: $30 User/Month (Billed Annually - 3 User Minimum) Description: Improves the performance of any team Key Features: - Unlimited users - Unlimited inbound calls (toll-free excluded) - Integrations and API [Browse all 3 editions](https://www.g2.com/products/aircall/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Lead Facilitation | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Customer-facing Chatbot** | Not enough data | Not enough data | Not enough data | | **Lead Qualification** | Not enough data | Not enough data | Not enough data | | **Lead Follow-up** | Not enough data | Not enough data | Not enough data | | **Meeting Scheduling ** | Not enough data | Not enough data | Not enough data | #### Organization | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | Not enough data | Not enough data | | **Data Entry** | Not enough data | Not enough data | Not enough data | | **Integrations / APIs** | Not enough data | Not enough data | Not enough data | #### Performance Analysis | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Coaching ** | Not enough data | Not enough data | Not enough data | | **Peformance Tracking** | Not enough data | Not enough data | Not enough data | #### Sales Analysis | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **ROI Forecasting ** | Not enough data | Not enough data | Not enough data | | **Sales Forecasting ** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Dialing Options | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Preview Dialing** | Not enough data | Not enough data | Not enough data | | **Progressive Dialing** | Not enough data | Not enough data | Not enough data | | **Predictive Dialing** | Not enough data | Not enough data | Not enough data | #### Agent Tools | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Whisper Coaching ** | Not enough data | Not enough data | Not enough data | | **Callback Scheduling ** | Not enough data | Not enough data | Not enough data | | **Call Recording ** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Voice Activity Detection** | Not enough data | Not enough data | Not enough data | | **Interactive Voice Response (IVR)** | Not enough data | Not enough data | Not enough data | | **Call Scrubbing** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Auto Dialer | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | 9.8/10 | 7 | #### Call Analytics | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Call Recording** | Not enough data | Not enough data | 10.0 (7 reviews) | | **Machine Learning** | Not enough data | Not enough data | Not enough data | | **Call Analysis** | Not enough data | Not enough data | 9.7 (6 reviews) | | **Lead Qualification** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence - Conversation Intelligence | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Customer Scoring** | Not enough data | Not enough data | Not enough data | | **Speech-to-Text** | Not enough data | Not enough data | 9.7 (5 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Conversation Intelligence | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.7/10 | 112 | | **Talkroute** | N/A | N/A | | **Aircall** | 8.6/10 | 773 | #### Channels | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Voice** | 9.1 (94 reviews) ✓ Verified | Not enough data | 9.3 (632 reviews) ✓ Verified | | **Social** | Feature Not Available | Not enough data | Feature Not Available | | **Web Chat** | Feature Not Available | Not enough data | Feature Not Available | | **Mobile SMS** | 8.3 (72 reviews) ✓ Verified | Not enough data | 8.1 (375 reviews) | | **Email** | Feature Not Available | Not enough data | 7.9 (444 reviews) ✓ Verified | #### Generative AI | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **AI Text-to-Speech** | 8.3 (29 reviews) | Not enough data | 7.8 (237 reviews) | #### Functions | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Session Routing** | 9.0 (55 reviews) ✓ Verified | Not enough data | 8.8 (573 reviews) ✓ Verified | | **Session Queuing** | 8.8 (55 reviews) ✓ Verified | Not enough data | 8.7 (556 reviews) ✓ Verified | | **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | Not enough data | 8.8 (540 reviews) ✓ Verified | | **Speech Analytics** | Feature Not Available | Not enough data | Feature Not Available | | **Auto Dialer** | 8.6 (56 reviews) ✓ Verified | Not enough data | 8.8 (477 reviews) ✓ Verified | | **IVR** | 8.9 (53 reviews) ✓ Verified | Not enough data | 8.9 (497 reviews) ✓ Verified | | **Inbound Screen Pop** | Feature Not Available | Not enough data | 8.8 (519 reviews) ✓ Verified | | **Persistent Data** | 8.8 (52 reviews) ✓ Verified | Not enough data | 8.8 (479 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 8.1 (96 reviews) | | **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 8.7 (116 reviews) | | **Natural Language Interaction** | 8.6 (12 reviews) | Not enough data | 8.4 (96 reviews) | | **Proactive Assistance** | 8.6 (12 reviews) | Not enough data | 8.2 (94 reviews) | #### Administrative | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Session Summary Notes** | 9.0 (47 reviews) | Not enough data | 8.8 (571 reviews) ✓ Verified | | **Administrator Access** | 8.9 (62 reviews) ✓ Verified | Not enough data | 8.9 (567 reviews) ✓ Verified | | **Reporting & Dashboards** | 9.2 (71 reviews) ✓ Verified | Not enough data | 8.8 (600 reviews) ✓ Verified | | **Session Recording** | 9.1 (62 reviews) ✓ Verified | Not enough data | 9.1 (525 reviews) ✓ Verified | | **Agent Scheduling and Assignment** | 8.9 (48 reviews) | Not enough data | Feature Not Available | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Collaboration Tools | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Screen Sharing** | Not enough data | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | Not enough data | #### Meeting Coordination | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Scheduling** | Not enough data | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | Not enough data | #### Software Type | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Mobile** | Not enough data | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.9/10 | 50 | | **Talkroute** | N/A | N/A | | **Aircall** | 8.6/10 | 249 | #### Platform | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Omnichannel** | 8.4 (36 reviews) | Not enough data | 8.3 (189 reviews) | | **Mobile Access** | 8.7 (41 reviews) | Not enough data | 8.7 (214 reviews) | | **Queue Management** | 8.5 (35 reviews) | Not enough data | 8.8 (210 reviews) | | **Call Routing** | 8.8 (38 reviews) | Not enough data | 9.0 (217 reviews) | | **Call Back** | 8.8 (42 reviews) | Not enough data | 9.0 (222 reviews) | | **IVR** | 8.6 (35 reviews) | Not enough data | 8.8 (206 reviews) | | **Automatic Call Distribution** | 8.8 (36 reviews) | Not enough data | 8.9 (206 reviews) | #### Generative AI | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **AI Text-to-Speech** | 8.7 (15 reviews) | Not enough data | 7.6 (117 reviews) | #### Workforce Management | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Call Monitoring** | 9.2 (40 reviews) | Not enough data | 9.0 (211 reviews) | | **Performance Evaluation** | 9.2 (44 reviews) | Not enough data | 8.9 (206 reviews) | #### Call Center Infrastructure (CCI) | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 8.3 (22 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 8.7 (23 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (20 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.1 (21 reviews) | #### Administrative | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Call Recording** | 9.3 (46 reviews) | Not enough data | 9.1 (226 reviews) | | **Reporting & Dashboards** | 9.3 (43 reviews) | Not enough data | 9.0 (222 reviews) | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | 9.5/10 | 11 | | **Aircall** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Call Management** | Not enough data | 9.5 (10 reviews) | Not enough data | | **Communication Management** | Not enough data | 9.7 (6 reviews) | Not enough data | | **Scalability** | Not enough data | 9.3 (5 reviews) | Not enough data | | **Integrations** | Not enough data | 9.7 (6 reviews) | Not enough data | | **Mobile Accessibility** | Not enough data | 8.7 (5 reviews) | Not enough data | | **Accessibility** | Not enough data | 9.8 (7 reviews) | Not enough data | #### Advanced Features - Cloud PBX | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Security and Compliance** | Not enough data | 9.7 (5 reviews) | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | Not enough data | | **Support and Reliability** | Not enough data | Not enough data | Not enough data | | **Automated attendant** | Not enough data | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.6/10 | 138 | | **Talkroute** | 9.3/10 | 24 | | **Aircall** | 8.5/10 | 383 | #### Platform Basics - VoIP Providers | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 8.5 (20 reviews) | | **Call Management** | 9.2 (6 reviews) | 9.7 (5 reviews) | 8.8 (22 reviews) | | **Network monitoring** | 9.3 (5 reviews) | 9.3 (5 reviews) | 8.6 (21 reviews) | | **Integrations** | 8.1 (6 reviews) | Not enough data | 8.6 (23 reviews) | | **Virtual PBX** | Not enough data | 9.7 (5 reviews) | 7.8 (18 reviews) | | **SIP trunking services** | Not enough data | 9.7 (5 reviews) | 7.6 (18 reviews) | #### Basic Communication | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Phone Calls** | 8.8 (124 reviews) ✓ Verified | 8.8 (18 reviews) ✓ Verified | 8.9 (363 reviews) ✓ Verified | | **Instant Messaging** | 8.3 (93 reviews) | 9.4 (15 reviews) ✓ Verified | Feature Not Available | | **Conference Calls** | 8.2 (82 reviews) ✓ Verified | Feature Not Available | 8.2 (230 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | Feature Not Available | 8.7 (259 reviews) | #### Agentic AI - VoIP Providers | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 9.0 (8 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 8.9 (9 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | 9.1 (9 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.9 (9 reviews) | #### Access | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Software Pairing** | 8.4 (78 reviews) | 9.2 (13 reviews) ✓ Verified | 8.3 (259 reviews) | | **Browser Extension** | 8.5 (91 reviews) | Feature Not Available | 8.3 (268 reviews) ✓ Verified | | **Individual Download** | 8.8 (83 reviews) | 9.0 (14 reviews) ✓ Verified | 8.7 (283 reviews) ✓ Verified | #### Advanced Features | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Hold Music** | 8.3 (78 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 8.1 (272 reviews) | | **Automated Attendants** | 8.3 (80 reviews) ✓ Verified | 9.5 (14 reviews) ✓ Verified | Feature Not Available | | **VOiP Number** | 8.8 (110 reviews) ✓ Verified | 8.9 (17 reviews) ✓ Verified | 8.8 (309 reviews) ✓ Verified | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Voice Recognition** | Not enough data | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Encrypted communication** | Not enough data | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | 8.5/10 | 515 | #### Agentic AI - Outbound Call Tracking | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (48 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (47 reviews) | #### Calling | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Record Calls** | Not enough data | Not enough data | 9.3 (453 reviews) | | **Generate Location** | Not enough data | Not enough data | 8.7 (404 reviews) | | **Call Types** | Not enough data | Not enough data | 9.2 (446 reviews) | | **Click-to-Call** | Not enough data | Not enough data | 9.2 (455 reviews) | | **Auto Dialer** | Not enough data | Not enough data | 8.5 (50 reviews) | #### Contacts | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Personalization** | Not enough data | Not enough data | 8.9 (437 reviews) | | **Information Locater** | Not enough data | Not enough data | 8.7 (419 reviews) | | **Record Prospect Data** | Not enough data | Not enough data | Feature Not Available | #### Insights | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Notes** | Not enough data | Not enough data | 8.6 (435 reviews) | | **Daily Summary** | Not enough data | Not enough data | 8.6 (423 reviews) | | **Automated Voicemails** | Not enough data | Not enough data | Feature Not Available | | **Automated Emails** | Not enough data | Not enough data | 7.7 (365 reviews) | | **Sorts Prospects** | Not enough data | Not enough data | Feature Not Available | | **Automated Note Taking** | Not enough data | Not enough data | 7.8 (52 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Agentic AI - UCaaS Platforms | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | #### Extensions | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | | **Native VoIP** | Not enough data | Not enough data | Not enough data | | **CCaaS Option** | Not enough data | Not enough data | Not enough data | #### Features | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Voicemail to Email** | Not enough data | Not enough data | Not enough data | | **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | Not enough data | | **Voice Conferencing** | Not enough data | Not enough data | Not enough data | | **Video Conferencing** | Not enough data | Not enough data | Not enough data | | **Conference Transcripts** | Not enough data | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Customer Query Resolution - AI Customer Support Agents | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | | **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | | **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | | **Multilingual Support** | Not enough data | Not enough data | Not enough data | #### Customer Interaction Automation - AI Customer Support Agents | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | | **Escalation Handling** | Not enough data | Not enough data | Not enough data | | **Workflow Optimization** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | Not enough data | #### Autonomy | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **CallHippo** | N/A | N/A | | **Talkroute** | N/A | N/A | | **Aircall** | N/A | N/A | #### Agentic AI - AI Agents | Feature | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to CallHippo (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Talkroute (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Unique to Aircall (8):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) --- ## Reviewer Demographics ### By Company Size | Segment | CallHippo | Talkroute | Aircall | |---|---|---|---| | **Small-Business** | 74.9% | 93.2% | 54.6% | | **Mid-Market** | 22.1% | 6.8% | 41.7% | | **Enterprise** | 3.1% | 0% | 3.8% | ### By Industry #### CallHippo - **Information Technology and Services:** 16.9% - **Computer Software:** 7.9% - **Marketing and Advertising:** 7.7% - **Education Management:** 5.9% - **Consumer Services:** 3.1% - **Financial Services:** 2.8% - **Accounting:** 2.6% - **E-Learning:** 2.3% - **Staffing and Recruiting:** 2.3% - **Retail:** 2.1% - **Other:** 46.4% #### Talkroute - **Real Estate:** 11.4% - **Information Technology and Services:** 11.4% - **Automotive:** 9.1% - **Hospital & Health Care:** 6.8% - **Health, Wellness and Fitness:** 6.8% - **Retail:** 4.5% - **Professional Training & Coaching:** 4.5% - **Non-Profit Organization Management:** 4.5% - **Mental Health Care:** 4.5% - **Marketing and Advertising:** 4.5% - **Other:** 31.8% #### Aircall - **Computer Software:** 9.3% - **Information Technology and Services:** 8.0% - **Consumer Services:** 6.4% - **Financial Services:** 5.9% - **Logistics and Supply Chain:** 3.3% - **Telecommunications:** 3.2% - **Marketing and Advertising:** 2.9% - **Retail:** 2.8% - **Leisure, Travel & Tourism:** 2.6% - **Insurance:** 2.4% - **Other:** 53.2% --- ## Alternatives ### Alternatives to CallHippo - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (356 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) ### Alternatives to Talkroute - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews) - [Grasshopper](https://www.g2.com/products/grasshopper/reviews) — 3.9/5 stars (159 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56389 reviews) - [MightyCall](https://www.g2.com/products/mightycall/reviews) — 4.4/5 stars (331 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) ### Alternatives to Aircall - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews) - [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews) --- ## Top Discussions ### CallHippo - Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote > **Top comment:** "Contact their Sales dept" - Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments > **Top comment:** "<p>Calling Software</p>" ### Talkroute - Title: [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) — 1 comment > **Top comment:** "Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program." ### Aircall - Title: [What is Aircall used for?](https://www.g2.com/discussions/what-is-aircall-used-for) — 3 comments > **Top comment:** "It is used to connect with our potential customers. " - Title: [How do I use Aircall?](https://www.g2.com/discussions/how-do-i-use-aircall) — 2 comments > **Top comment:** "With a simple click you can easily manage incoming calls and also do outbound calling." - Title: [What is an Aircall?](https://www.g2.com/discussions/what-is-an-aircall) — 2 comments > **Top comment:** "Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more." - Title: [do you have a true integration with hubspot?](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) — 2 comments, 2 upvotes > **Top comment:** "No " - Title: [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) — 1 comment, 1 upvote > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried mapping out clear SLAs with internal stakeholders and combining that with proactive support ticket..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-talkroute-vs-aircall)