Link copied to clipboard # CallHippo vs RingCentral Contact Center Comparison - What are their main differences? Share [ Export ](/compare/callhippo/ringcentral-contact-center/export.csv) CallHippoRingCentral Contact Center[+ Add Product](#) Pricing **CallHippo** Free Trial **$0.00** Per Month ยท Basic **RingCentral Contact Center** No pricing available **Pricing Insights** from reviews Time to Implement **CallHippo** 1 monthFaster Based on 53 responses **RingCentral Contact Center** 2 months Based on 7 responses Return on Investment **CallHippo** 9 months Based on 47 responses **RingCentral Contact Center** 9 months Based on 7 responses Perceived Cost **CallHippo** $$$$$ **RingCentral Contact Center** $$$$$ Average Discount **CallHippo** 9%2% more **RingCentral Contact Center** 7% ![CallHippo](https://images.g2crowd.com/uploads/product/hd_favicon/6214785d71bfd26287e3f4455d07b4a3/callhippo.svg "CallHippo") ![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CallHippo** [ Ease of Use (31) ](https://www.g2.com/products/callhippo/reviews?filters%5Bsentiment_snippet%5D=1283288&qs=pros-and-cons#reviews)[ Call Quality (20) ](https://www.g2.com/products/callhippo/reviews?filters%5Bsentiment_snippet%5D=1283478&qs=pros-and-cons#reviews)[ Expensive (9) ](https://www.g2.com/products/callhippo/reviews?filters%5Bsentiment_snippet%5D=1282798&qs=pros-and-cons#reviews)[ High Cost (9) ](https://www.g2.com/products/callhippo/reviews?filters%5Bsentiment_snippet%5D=1282576&qs=pros-and-cons#reviews) **RingCentral Contact Center** [ Ease of Use (27) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329064&qs=pros-and-cons#reviews)[ Helpful (15) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1326939&qs=pros-and-cons#reviews)[ Call Issues (14) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329503&qs=pros-and-cons#reviews)[ Call Functionality (12) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329594&qs=pros-and-cons#reviews) Integrations **CallHippo** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_189c8e0ede7b5d90b3f1f806975c9a62/meritto.png "Product Avatar Image") Meritto ](https://www.g2.com/products/meritto/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11df00d92568ecc89d4d15e072df8cc6/pipedrive.png "Product Avatar Image") Pipedrive ](https://www.g2.com/products/pipedrive/reviews)[ View all ](https://www.g2.com/products/callhippo/integrations) **RingCentral Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e6b2b13afd514ead5fa39d91ef608cc/bigin-by-zoho-crm.png "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09b4044977e90264fea40d3a76237dcc/ezlynx-ezlynx.png "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ View all ](https://www.g2.com/products/ringcentral-contact-center/integrations) Screenshots **CallHippo** ![CallHippo screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/100251/CH.AI.Dash.png) **RingCentral Contact Center** No screenshot available **Ratings** from reviews Meets Requirements **CallHippo** 8.8 8.8325 **RingCentral Contact Center** 8.5 8.5190 Ease of Use **CallHippo** 8.9 8.9329 **RingCentral Contact Center** 8.7 8.7194 Ease of Setup **CallHippo** 8.9 8.9213 **RingCentral Contact Center** 8.5 8.5124 Ease of Admin **CallHippo** 8.8 8.8152 **RingCentral Contact Center** 8.4 8.457 Quality of Support **CallHippo** 8.9 8.9329 **RingCentral Contact Center** 8.0 8.0173 Has the product been a good partner in doing business? **CallHippo** 8.8 8.8154 **RingCentral Contact Center** 8.2 8.257 Product Direction (% positive) **CallHippo** 8.3 8.3293 **RingCentral Contact Center** 7.6 7.6179 **Features** ratings from reviews Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.7 124 8.2 93 Channels Voice 9.0(won by 0.1) 103 | Verified 8.9 54 | Verified Mobile SMS 8.3(won by 0.5) 72 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 52 | Verified Social Feature Not Available 7.5(won by default) 40 | Verified Live Chat Feature Not Available 7.8(won by default) 43 | Verified Email Feature Not Available 8.0(won by default) 43 | Verified Generative AI AI Text-to-Speech 8.3(won by 1.3) 29 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.0 28 Generative AI Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 8.6 12 9.7(won by 1.1) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Cross-system Integration 8.9 17 9.3(won by 0.4) 7 Natural Language Interaction 8.6 12 9.7(won by 1.1) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Proactive Assistance 8.6 12 8.9(won by 0.3) 6 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Functions Call Routing 8.9(won by 0.6) 56 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 69 | Verified Session Queuing 8.8(won by 0.7) 56 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 65 | Verified Concurrent Calling 8.8(won by 0.9) 53 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 54 | Verified Auto Dialer 8.6(won by 0.6) 55 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 41 | Verified IVR 8.9(won by 1.1) 54 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.8 41 | Verified Persistent Data 8.8(won by 0.7) 52 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 38 | Verified Speech Analytics Feature Not Available 7.4(won by default) 32 | Verified Inbound Screen Pop Feature Not Available 8.2(won by default) 45 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Administrative Session Summary Notes 9.0(won by 1.1) 47 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 57 | Verified Administrator Access 8.9(won by 0.3) 64 | Verified 8.6 65 | Verified Reporting & Dashboards 9.3(won by 1.3) 75 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 73 | Verified Session Recording 9.2(won by 1.1) 63 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 43 | Verified Agent Scheduling and Assignment 8.9(won by 1.0) 49 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 39 | Verified Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data 8.4 34 Channels Multi-Channel Coverage Not enough data 9.0(won by default) 23 Open Listening Not enough data Feature Not Available Physical Media Not enough data Feature Not Available Design Personalization Not enough data 8.0(won by default) 17 Inbound Identification Not enough data 8.8(won by default) 28 Regulatory Compliance Not enough data 8.6(won by default) 22 Communications Strategy Development Not enough data Feature Not Available Create Content Not enough data Feature Not Available Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation Not enough data 7.5(won by default) 12 AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data 8.8 22 Conversational Platform Personalization Not enough data 8.9(won by default) 16 Omnichannel Not enough data 8.6(won by default) 13 Contextual Engagement Not enough data 9.2(won by default) 14 Proactive Engagement Not enough data 9.6(won by default) 9 Support Automation Intelligent Routing Not enough data 8.3(won by default) 14 Seamless Escalation Not enough data 8.6(won by default) 13 Transcripts Not enough data 9.4(won by default) 14 Self-Serve Support Not enough data 7.4(won by default) 11 Generative AI AI Text Generation Not enough data 9.2(won by default) 8 AI Text Summarization Not enough data Feature Not Available Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.4 77 Dialing Options Preview Dialing Not enough data 8.2(won by default) 29 | Verified Progressive Dialing Not enough data 8.0(won by default) 27 | Verified Predictive Dialing Not enough data 7.7(won by default) 15 Agent Tools Whisper Coaching Not enough data 7.7(won by default) 28 | Verified Callback Scheduling Not enough data 8.1(won by default) 27 | Verified Call Recording Not enough data 8.7(won by default) 31 | Verified Real-Time Data Not enough data 9.5(won by default) 10 Live Chat Not enough data 9.4(won by default) 8 Call Scheduling Not enough data Not enough data Automation Voice Activity Detection Not enough data 8.3(won by default) 22 | Verified Interactive Voice Response (IVR) Not enough data 8.1(won by default) 35 | Verified Call Scrubbing Not enough data 7.7(won by default) 24 | Verified Agentic AI - Auto Dialer Autonomous Task Execution Not enough data 7.5(won by default) 14 Cross-system Integration Not enough data 8.3(won by default) 20 Third-Party Integrations Not enough data 7.9(won by default) 7 Computer Telephony Integration Not enough data 9.4(won by default) 6 AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data 8.3(won by default) 11 Compliance Monitoring Not enough data 8.8(won by default) 12 Speech Analytics and Sentiment Analysis Not enough data 8.5(won by default) 13 Reporting/Analytics Not enough data 8.5(won by default) 10 Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality Call Routing Not enough data 9.4(won by default) 8 Real-Time Reporting Not enough data 8.6(won by default) 7 Call Center Management Not enough data 9.5(won by default) 7 Activity Dashboard Not enough data 8.7(won by default) 5 Interaction Tracking Not enough data 9.2(won by default) 6 Chat/Messaging Not enough data 10.0(won by default) 5 CRM Not enough data 8.3(won by default) 6 Reporting & Statistics Not enough data 6.9(won by default) 7 Multi-Channel Communication Not enough data 9.0(won by default) 12 AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Integrations Management Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.9 50 Not enough data Generative AI AI Text-to-Speech 8.7(won by default) 15 Not enough data Generative AI Not enough data Not enough data Platform Omnichannel 8.5(won by default) 37 Not enough data Mobile Access 8.7(won by default) 41 Not enough data Queue Management 8.6(won by default) 36 Not enough data Call Routing 8.8(won by default) 39 Not enough data Call Back 8.8(won by default) 42 Not enough data IVR 8.7(won by default) 36 Not enough data Automatic Call Distribution 8.9(won by default) 37 Not enough data Call Transfer Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Campaign Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Infrastructure (CCI) Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Workforce Management Call Monitoring 9.2(won by default) 41 Not enough data Performance Evaluation 9.2(won by default) 44 Not enough data Real-Time Monitoring Not enough data Not enough data Monitoring Not enough data Not enough data Administrative Call Recording 9.3(won by default) 46 Not enough data Reporting & Dashboards 9.3(won by default) 43 Not enough data Call Reporting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customer History Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Phone Key Input Not enough data Not enough data Call Logging Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Data Not enough data Not enough data AI Copilot Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Tracking Not enough data Not enough data Live Chat Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Database Not enough data Not enough data Voice Mail Not enough data Not enough data Voice Customization Not enough data Not enough data API Not enough data Not enough data Call Tracking Not enough data Not enough data SMS Messaging Not enough data Not enough data Callback Scheduling Not enough data Not enough data Caller ID Not enough data Not enough data Predictive Dialer Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Auto-Dialer Not enough data Not enough data Pre-recorded Messages Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Multiple Scripts Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Disposition Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data 9.0 14 Generative AI AI Text Summarization Not enough data Feature Not Available Self-Service Experience Knowledge Base Not enough data 8.8(won by default) 8 Searchable Articles Not enough data 8.7(won by default) 9 Community Forums Not enough data 8.8(won by default) 10 Mobile Optimization Not enough data 8.7(won by default) 5 Personalization Not enough data 9.7(won by default) 5 Self-Service Platform Integrations Not enough data 9.0(won by default) 5 Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) Not enough data 8.3 34 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Feature Not Available AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat Not enough data 8.9(won by default) 18 Notifications Not enough data 8.8(won by default) 18 Targeted Emails Not enough data 7.4(won by default) 7 In-App Messaging Not enough data 8.7(won by default) 18 Co-Browsing Not enough data 6.9(won by default) 8 Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization Not enough data 8.1(won by default) 17 Conversation Archiving Not enough data 8.7(won by default) 14 Knowledge Base Not enough data 8.2(won by default) 13 Team Inbox Not enough data 8.8(won by default) 13 Customer Profiles Not enough data 8.3(won by default) 15 Lead Development Not enough data Feature Not Available Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data 8.8 13 Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Feature Not Available Process Mentions Not enough data 9.0(won by default) 8 Tickets Not enough data 8.8(won by default) 7 Macros Not enough data Not enough data Channels Email Not enough data 8.8(won by default) 8 Social Not enough data 9.0(won by default) 8 Live Chat Not enough data 9.0(won by default) 7 Phone Not enough data 9.4(won by default) 11 Text Not enough data 9.2(won by default) 11 Insight Surveys Not enough data 7.8(won by default) 6 Reporting Not enough data 8.1(won by default) 7 Help Desk Not enough data 9.3(won by default) 9 Visitor Activity Not enough data Not enough data VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.6 142 Not enough data Platform Basics - VoIP Providers Call Management 9.3(won by default) 7 Not enough data Network monitoring 9.3(won by default) 5 Not enough data Integrations 8.5(won by default) 8 Not enough data PBX systems, VoIP Softphone Not enough data Not enough data Virtual PBX Not enough data Not enough data SIP trunking services Not enough data Not enough data Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Proactive Assistance Not enough data Not enough data Basic Communication Phone Calls 8.8(won by default) 127 | Verified Not enough data Instant Messaging 8.3(won by default) 93 Not enough data Conference Calls 8.2(won by default) 81 | Verified Not enough data Desk-to-Desk Calls 8.5(won by default) 84 | Verified Not enough data Video Calls Feature Not Available Not enough data Screen Sharing Feature Not Available Not enough data SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Access Software Pairing 8.5(won by default) 79 Not enough data Browser Extension 8.5(won by default) 91 Not enough data Individual Download 8.8(won by default) 83 Not enough data Advanced Features Hold Music 8.3(won by default) 78 | Verified Not enough data Automated Attendants 8.3(won by default) 81 | Verified Not enough data VOiP Number 8.8(won by default) 111 | Verified Not enough data Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.2 33 Ticket and Case Management Ticket Creation User Experience Not enough data 7.6(won by default) 12 Workflow Not enough data 8.6(won by default) 13 Automated Response Not enough data 8.3(won by default) 14 Service Level Agreement (SLA) Management Not enough data 7.1(won by default) 8 Attachments/Screencasts Not enough data 8.2(won by default) 11 Ticket Collaboration Not enough data 7.8(won by default) 10 Customer/Contact Database Not enough data 8.3(won by default) 11 Ticket Response User Experience Not enough data 7.6(won by default) 11 Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal Not enough data 8.5(won by default) 10 Email to Case Not enough data 8.5(won by default) 8 Live Chat Support Not enough data 8.5(won by default) 9 Social Media Integration Not enough data 7.9(won by default) 7 Voice Not enough data 8.8(won by default) 13 Video Chat Not enough data Not enough data Platform Reporting Not enough data 9.1(won by default) 13 Activity Dashboard Not enough data 9.1(won by default) 15 Customization Not enough data 8.1(won by default) 17 User, Role, and Access Management Not enough data 8.9(won by default) 16 Third-Party Integrations Not enough data 8.5(won by default) 13 Mobile User Support Not enough data 8.5(won by default) 17 Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 9.0 8 Usability Supporting Documents Not enough data 8.6(won by default) 6 Two-Way Communication Not enough data 9.7(won by default) 6 All-Employee Access Not enough data Feature Not Available Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts Not enough data 8.6(won by default) 6 Trend Analysis Not enough data 8.3(won by default) 6 Performance Monitoring Not enough data 9.7(won by default) 6 Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);) Not enough data 8.5 17 Workforce Management Agent Availability Not enough data 8.6(won by default) 14 Skills Management Not enough data 8.3(won by default) 11 Shift Scheduling Not enough data 8.5(won by default) 10 Agent Self-Service Not enough data 7.4(won by default) 11 Mobile Access Not enough data 9.2(won by default) 14 Service Level Agreement (SLA) Management Not enough data Not enough data Performance Management Not enough data Not enough data Queue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Time Off Management Not enough data Not enough data Administration Automation Not enough data 8.3(won by default) 13 Productivity Analysis Not enough data 8.8(won by default) 11 Dashboards Not enough data 9.5(won by default) 14 Labor Forecasting Not enough data 8.2(won by default) 11 Intraday Management Not enough data 8.2(won by default) 11 Quality Management Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Leave Tracking Not enough data Not enough data Call Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data For Call Centers Not enough data Not enough data Employee Time Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Generative AI Not enough data Not enough data Activity Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Call Recording Not enough data Not enough data Approval Process Control Not enough data Not enough data Skills Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Employee Database Not enough data Not enough data Online Time Clock Not enough data Not enough data Agent Interface Not enough data Not enough data Show 4 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data Feature Not Available Cross-system Integration Not enough data Feature Not Available Adaptive Learning Not enough data Feature Not Available Natural Language Interaction Not enough data Feature Not Available Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility Not enough data Not enough data Native VoIP Not enough data Not enough data CCaaS Option Not enough data Not enough data Features Voicemail to Email Not enough data Not enough data Voicemail to SMS Not enough data Not enough data File Sharing Not enough data Not enough data Voice Conferencing Not enough data Not enough data Video Conferencing Not enough data Not enough data Conference Transcripts Not enough data Not enough data Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Feature Not Available User Insights Reviewers' Company Size [![CallHippo](https://images.g2crowd.com/uploads/product/hd_favicon/6214785d71bfd26287e3f4455d07b4a3/callhippo.svg "CallHippo")](https://www.g2.com/products/callhippo/reviews) CallHippo Small-Business(50 or fewer emp.) 75.6% Mid-Market(51-1000 emp.) 21.4% Enterprise(\> 1000 emp.) 3.0% [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Small-Business(50 or fewer emp.) 51.1% Mid-Market(51-1000 emp.) 34.8% Enterprise(\> 1000 emp.) 14.2% Small-Business (50 or fewer emp.) 75.6% 51.1% Mid-Market (51-1000 emp.) 21.4% 34.8% Enterprise (\> 1000 emp.) 3.0% 14.2% Reviewers' Industry [![CallHippo](https://images.g2crowd.com/uploads/product/hd_favicon/6214785d71bfd26287e3f4455d07b4a3/callhippo.svg "CallHippo")](https://www.g2.com/products/callhippo/reviews) CallHippo Information Technology and Services 16.0% Computer Software 8.1% Marketing and Advertising 7.9% Education Management 6.2% Consumer Services 3.0% Other 58.8% [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Consumer Services 6.8% Telecommunications 6.3% Computer Software 6.3% Information Technology and Services 6.3% Financial Services 5.9% Other 68.3% Alternatives **CallHippo Alternatives** ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) 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