Compare CallHippo and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (74.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$1.00 Per Month
No pricing available
CallHippo
Star Rating
(389)4.5 out of 5
Market Segments
Small-Business (74.7% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 Per Month
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(185)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallHippo excels in user satisfaction, boasting a higher overall score compared to RingCentral Contact Center. Users appreciate the affordability and value of CallHippo, with one reviewer noting, "CallHippo offers a host of services and tools that would usually cost you a ton of money elsewhere."
- According to verified reviews, CallHippo is praised for its ease of setup and reliable call quality. Users highlight how simple it is to start calling, with features like call recording and CRM integration making it easy to track conversations effectively.
- Users say that RingCentral Contact Center provides a unified and intuitive platform for managing customer interactions. Reviewers appreciate having calls, messages, and reporting all in one place, which enhances organization and efficiency.
- Reviewers mention that CallHippo outperforms RingCentral in terms of quality of support, with a notable score difference. Users have reported that CallHippo's support team is responsive and helpful, contributing to a smoother experience overall.
- G2 reviewers highlight that while RingCentral Contact Center has a solid response time, it still lags behind CallHippo in terms of overall user satisfaction. Users have noted that CallHippo's platform runs smoothly without freezing, which is crucial for day-to-day operations.
- According to recent feedback, CallHippo's features like session recording and reporting dashboards are particularly well-received, with users finding them essential for tracking performance and improving workflows. In contrast, RingCentral's features, while functional, do not receive the same level of enthusiasm.
Pricing
Entry-Level Pricing
CallHippo
Basic
$1.00
Per Month
- 1 Free Phone Number
- Free WhatsApp Business API
- Voicemail
RingCentral Contact Center
No pricing availableFree Trial
CallHippo
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.8
302
8.4
145
Ease of Use
8.9
304
8.5
148
Ease of Setup
8.9
189
8.3
79
Ease of Admin
8.8
146
8.3
49
Quality of Support
8.9
306
7.9
129
Has the product been a good partner in doing business?
8.7
148
8.0
50
Product Direction (% positive)
8.2
272
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.3
25
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
13
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.0
89
|
Verified
8.9
48
|
Verified
Feature Not Available
7.4
38
|
Verified
Feature Not Available
7.7
40
|
Verified
8.2
69
|
Verified
7.8
46
|
Verified
Feature Not Available
7.9
39
|
Verified
Generative AI
8.2
26
6.7
26
Functions
9.0
53
|
Verified
8.3
66
|
Verified
8.8
53
|
Verified
8.1
64
|
Verified
8.8
51
|
Verified
7.9
54
|
Verified
Feature Not Available
7.4
32
|
Verified
8.5
53
|
Verified
8.0
40
|
Verified
8.9
51
|
Verified
7.8
38
|
Verified
Feature Not Available
8.1
42
8.8
50
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
8.3
9
Not enough data
8.8
12
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
Administrative
9.0
45
7.9
57
|
Verified
8.9
59
|
Verified
8.5
63
|
Verified
9.2
69
|
Verified
7.9
68
|
Verified
9.1
60
|
Verified
8.0
41
|
Verified
8.8
46
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
8.4
35
Not enough data
8.7
40
Not enough data
8.5
34
Not enough data
8.8
37
Not enough data
8.8
40
Not enough data
8.6
34
Not enough data
8.9
35
Not enough data
Generative AI
8.8
14
Not enough data
Workforce Management
9.2
39
Not enough data
9.1
42
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
44
Not enough data
9.2
41
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.8
119
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
89
Not enough data
Feature Not Available
Not enough data
8.1
78
|
Verified
Not enough data
8.4
81
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.4
75
Not enough data
8.5
86
Not enough data
8.8
81
Not enough data
Advanced Features
8.3
76
|
Verified
Not enough data
8.2
78
|
Verified
Not enough data
8.8
106
|
Verified
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallHippo and RingCentral Contact Center are categorized as Contact Center
Unique Categories
CallHippo is categorized as VoIP Providers and Call Center Infrastructure (CCI)
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
CallHippo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Marketing and Advertising
7.6%
Computer Software
7.6%
Education Management
6.1%
Financial Services
2.9%
Other
58.7%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Discussions
How can I get better prices from CallHippo?
5 Comments
PC
they have calling number in contact us or else ask a callback on CHAT support. They will callRead more
CallHippo has no more discussions with answers
RingCentral Contact Center has no more discussions with answers
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