# CallHippo vs Grasshopper Comparison --- ## AI Generated Summary - **G2 reviewers report** that Grasshopper excels in user-friendliness, with many users highlighting its straightforward setup process. One user mentioned that it only takes a few clicks to get started, making it a great choice for those who want a quick and easy implementation. - **Users say** that CallHippo offers robust features like call recording and a comprehensive dashboard, which help teams monitor call quality and performance effectively. Reviewers appreciate how these tools enhance training and oversight, making it a strong contender for businesses focused on call management. - **According to verified reviews** , Grasshopper is particularly favored by small businesses for its affordability and ability to manage multiple extensions. Users have noted that it allows for both calling and texting, which adds convenience for managing communications. - **Reviewers mention** that CallHippo shines in its support and guidance, with users praising the product knowledge of the support team. This can be crucial for businesses that need assistance in selecting the right package or navigating the software's features. - **G2 reviewers highlight** that while Grasshopper is easy to use, it may not meet all advanced workflow needs, as some users have reported challenges with configuration. This could be a consideration for businesses with more complex requirements. - **Users express** that CallHippo's ease of setup and administration is a significant advantage, with many finding the AI Agents configuration simple and straightforward. This can be particularly beneficial for teams looking to streamline their operations without extensive training. | | CallHippo | Grasshopper | |---|---|---| | **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | | **Total Reviews** | 410 | 162 | | **Largest Market Segment** | Small-Business (75.0% of reviews) | Small-Business (86.3% of reviews) | | **Entry Level Price** | $25.00 Per Month | $14.00 Per Month | --- ## Top Pros & Cons ### CallHippo Pros: - Ease of Use (31 reviews) - Call Quality (20 reviews) Cons: - Expensive (9 reviews) - High Cost (9 reviews) ### Grasshopper Pros: - Calling Features (1 reviews) - Easy Connection (1 reviews) Cons: - Customer Service (3 reviews) - Account Management (2 reviews) --- ## Ratings Comparison | Rating | CallHippo | Grasshopper | |---|---|---| | **Meets Requirements** | 8.8 (320 reviews) | 8.3 (129 reviews) | | **Ease of Use** | 8.9 (324 reviews) | 8.1 (133 reviews) | | **Ease of Setup** | 8.9 (208 reviews) | 7.9 (73 reviews) | | **Ease of Admin** | 8.8 (148 reviews) | 8.3 (62 reviews) | | **Quality of Support** | 8.9 (324 reviews) | 7.7 (112 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (150 reviews) | 7.6 (61 reviews) | | **Product Direction (% positive)** | 8.3 (289 reviews) | 5.9 (128 reviews) | --- ## Pricing ### CallHippo #### Entry-Level Pricing Plan: Starter Price: $25.00 Per Month Description: Everything in Basic + Telephony Key Features: - Free Phone Number - SMS (Text Messages) - MMS [Browse all 4 editions](https://www.g2.com/products/callhippo/pricing) #### Free Trial Yes ### Grasshopper #### Entry-Level Pricing Plan: True Solo Price: $14.00 Per Month Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user. Key Features: - 24/7 Support - Business Texting - Mobile + Desktop Apps [Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.7/10 | 120 | | **Grasshopper** | N/A | N/A | #### Channels | Feature | CallHippo | Grasshopper | |---|---|---| | **Voice** | 9.0 (100 reviews) ✓ Verified | Not enough data | | **Social** | Feature Not Available | Not enough data | | **Web Chat** | Feature Not Available | Not enough data | | **Mobile SMS** | 8.3 (73 reviews) ✓ Verified | Not enough data | | **Email** | Feature Not Available | Not enough data | #### Generative AI | Feature | CallHippo | Grasshopper | |---|---|---| | **AI Text-to-Speech** | 8.3 (30 reviews) | Not enough data | #### Functions | Feature | CallHippo | Grasshopper | |---|---|---| | **Session Routing** | 8.9 (56 reviews) ✓ Verified | Not enough data | | **Session Queuing** | 8.8 (56 reviews) ✓ Verified | Not enough data | | **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | Not enough data | | **Speech Analytics** | Feature Not Available | Not enough data | | **Auto Dialer** | 8.6 (56 reviews) ✓ Verified | Not enough data | | **IVR** | 8.9 (54 reviews) ✓ Verified | Not enough data | | **Inbound Screen Pop** | Feature Not Available | Not enough data | | **Persistent Data** | 8.8 (52 reviews) ✓ Verified | Not enough data | #### Agentic AI - Contact Center | Feature | CallHippo | Grasshopper | |---|---|---| | **Autonomous Task Execution** | 8.6 (12 reviews) | Not enough data | | **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | | **Natural Language Interaction** | 8.6 (12 reviews) | Not enough data | | **Proactive Assistance** | 8.6 (12 reviews) | Not enough data | #### Administrative | Feature | CallHippo | Grasshopper | |---|---|---| | **Session Summary Notes** | 9.0 (47 reviews) | Not enough data | | **Administrator Access** | 8.9 (64 reviews) ✓ Verified | Not enough data | | **Reporting & Dashboards** | 9.3 (74 reviews) ✓ Verified | Not enough data | | **Session Recording** | 9.1 (62 reviews) ✓ Verified | Not enough data | | **Agent Scheduling and Assignment** | 8.9 (49 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.9/10 | 51 | | **Grasshopper** | N/A | N/A | #### Platform | Feature | CallHippo | Grasshopper | |---|---|---| | **Omnichannel** | 8.5 (37 reviews) | Not enough data | | **Mobile Access** | 8.7 (41 reviews) | Not enough data | | **Queue Management** | 8.6 (36 reviews) | Not enough data | | **Call Routing** | 8.8 (39 reviews) | Not enough data | | **Call Back** | 8.9 (43 reviews) | Not enough data | | **IVR** | 8.7 (36 reviews) | Not enough data | | **Automatic Call Distribution** | 8.9 (37 reviews) | Not enough data | #### Generative AI | Feature | CallHippo | Grasshopper | |---|---|---| | **AI Text-to-Speech** | 8.7 (15 reviews) | Not enough data | #### Workforce Management | Feature | CallHippo | Grasshopper | |---|---|---| | **Call Monitoring** | 9.2 (41 reviews) | Not enough data | | **Performance Evaluation** | 9.2 (45 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | CallHippo | Grasshopper | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | CallHippo | Grasshopper | |---|---|---| | **Call Recording** | 9.3 (47 reviews) | Not enough data | | **Reporting & Dashboards** | 9.3 (44 reviews) | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **CallHippo** | 8.6/10 | 142 | | **Grasshopper** | 7.6/10 | 97 | #### Platform Basics - VoIP Providers | Feature | CallHippo | Grasshopper | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | 9.3 (7 reviews) | 8.7 (5 reviews) | | **Network monitoring** | 9.3 (5 reviews) | Not enough data | | **Integrations** | 8.5 (8 reviews) | Feature Not Available | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | CallHippo | Grasshopper | |---|---|---| | **Phone Calls** | 8.8 (127 reviews) ✓ Verified | 8.9 (87 reviews) ✓ Verified | | **Instant Messaging** | 8.3 (94 reviews) | 7.4 (18 reviews) | | **Conference Calls** | 8.2 (82 reviews) ✓ Verified | 5.1 (17 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | 7.7 (44 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | CallHippo | Grasshopper | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | CallHippo | Grasshopper | |---|---|---| | **Software Pairing** | 8.5 (79 reviews) | 6.1 (23 reviews) | | **Browser Extension** | 8.5 (92 reviews) | 6.7 (21 reviews) | | **Individual Download** | 8.8 (83 reviews) | 8.5 (58 reviews) ✓ Verified | #### Advanced Features | Feature | CallHippo | Grasshopper | |---|---|---| | **Hold Music** | 8.3 (78 reviews) ✓ Verified | 7.7 (67 reviews) ✓ Verified | | **Automated Attendants** | 8.3 (81 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | | **VOiP Number** | 8.8 (111 reviews) ✓ Verified | 8.9 (57 reviews) ✓ Verified | --- ## Categories **Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to CallHippo (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) --- ## Reviewer Demographics ### By Company Size | Segment | CallHippo | Grasshopper | |---|---|---| | **Small-Business** | 75.0% | 86.3% | | **Mid-Market** | 22.0% | 9.3% | | **Enterprise** | 3.0% | 4.3% | ### By Industry #### CallHippo - **Information Technology and Services:** 16.5% - **Computer Software:** 8.0% - **Marketing and Advertising:** 7.5% - **Education Management:** 6.3% - **Consumer Services:** 3.0% - **Financial Services:** 2.8% - **Accounting:** 2.5% - **E-Learning:** 2.3% - **Computer & Network Security:** 2.3% - **Staffing and Recruiting:** 2.3% - **Other:** 46.8% #### Grasshopper - **Information Technology and Services:** 9.4% - **Consumer Services:** 6.3% - **Marketing and Advertising:** 5.6% - **Internet:** 5.0% - **Financial Services:** 4.4% - **Mental Health Care:** 3.8% - **Real Estate:** 3.8% - **Construction:** 3.8% - **Computer Software:** 3.8% - **Architecture & Planning:** 3.1% - **Other:** 51.2% --- ## Alternatives ### Alternatives to CallHippo - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (366 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) ### Alternatives to Grasshopper - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews) - [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews) --- ## Top Discussions ### CallHippo - Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote > **Top comment:** "Contact their Sales dept" - Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments > **Top comment:** "<p>Calling Software</p>" ### Grasshopper - Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment > **Top comment:** "No idea unfortunately, I apologize" - Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-grasshopper)