# CallHippo vs Grasshopper Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CallHippo excels in overall user satisfaction, reflected in its higher G2 Score compared to Grasshopper. Users appreciate the **reliable call quality** and features like **call recording** and **CRM integration** , which enhance their ability to track conversations effectively.
- **According to verified reviews** , Grasshopper is praised for its **user-friendly interface** and ability to facilitate calls and text messages seamlessly. Users highlight its effectiveness for international communication, making it a solid choice for those working overseas.
- **Reviewers mention** that CallHippo's setup process is notably quick and straightforward, allowing users to start making calls almost immediately. This ease of implementation is a significant advantage for businesses looking to get up and running without delays.
- **Users say** that while Grasshopper offers essential features for small businesses, it sometimes struggles with advanced functionalities compared to CallHippo. For instance, users have noted limitations in features like **conference calls** and **automated attendants** , which are better supported in CallHippo.
- **Reviewers highlight** that CallHippo provides a broader range of services at a competitive price, making it a valuable option for businesses looking to maximize their investment. Users appreciate the variety of numbers available for calling, which adds flexibility to their operations.
- **According to recent feedback** , Grasshopper's support quality is decent, but it falls short compared to CallHippo, where users report a more responsive and helpful support team. This difference can significantly impact user experience, especially for businesses that rely on timely assistance.



| | CallHippo | Grasshopper | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 399 | 159 | 
| **Largest Market Segment** | Small-Business (74.9% of reviews) | Small-Business (86.7% of reviews) | 
| **Entry Level Price** | $1.00 Per Month | $14.00 Per Month | 

---
## Top Pros & Cons

### CallHippo

Pros:
- Ease of Use (38 reviews)
- Call Quality (23 reviews)

Cons:
- Expensive (10 reviews)
- High Cost (10 reviews)

### Grasshopper

Pros:
- VoIP Services (2 reviews)
- Calling Features (1 reviews)

Cons:
- Customer Service (3 reviews)
- Account Management (2 reviews)

---
## Ratings Comparison
| Rating | CallHippo | Grasshopper | 
|---|---|---|
  | **Meets Requirements** | 8.9 (312 reviews) | 8.3 (128 reviews) | 
  | **Ease of Use** | 8.9 (314 reviews) | 8.1 (130 reviews) | 
  | **Ease of Setup** | 8.9 (198 reviews) | 7.8 (70 reviews) | 
  | **Ease of Admin** | 8.8 (146 reviews) | 8.3 (61 reviews) | 
  | **Quality of Support** | 8.9 (316 reviews) | 7.7 (111 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (148 reviews) | 7.6 (60 reviews) | 
  | **Product Direction (% positive)** | 8.3 (281 reviews) | 6.0 (127 reviews) | 

---
## Pricing

### CallHippo

#### Entry-Level Pricing

Plan: Basic

Price: $1.00 Per Month

Key Features:
- 1 Free Phone Number 
- Free WhatsApp Business API
- Voicemail

[Browse all 4 editions](https://www.g2.com/products/callhippo/pricing)

#### Free Trial

Yes

### Grasshopper

#### Entry-Level Pricing

Plan: True Solo

Price: $14.00 Per Month

Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.

Key Features:
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps

[Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.7/10 | 112 |
| **Grasshopper** | N/A | N/A |

#### Channels

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Voice** | 9.1 (94 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.3 (72 reviews) ✓ Verified | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (29 reviews) | Not enough data | 

#### Functions

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Session Routing** | 9.0 (55 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.8 (55 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.6 (56 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.9 (53 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | Feature Not Available | Not enough data | 
| **Persistent Data** | 8.8 (52 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (12 reviews) | Not enough data | 

#### Administrative

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Session Summary Notes** | 9.0 (47 reviews) | Not enough data | 
| **Administrator Access** | 8.9 (62 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.2 (71 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.1 (62 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.9 (48 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.9/10 | 50 |
| **Grasshopper** | N/A | N/A |

#### Platform

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Omnichannel** | 8.4 (36 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (41 reviews) | Not enough data | 
| **Queue Management** | 8.5 (35 reviews) | Not enough data | 
| **Call Routing** | 8.8 (38 reviews) | Not enough data | 
| **Call Back** | 8.8 (42 reviews) | Not enough data | 
| **IVR** | 8.6 (35 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **AI Text-to-Speech** | 8.7 (15 reviews) | Not enough data | 

#### Workforce Management

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Monitoring** | 9.2 (40 reviews) | Not enough data | 
| **Performance Evaluation** | 9.2 (44 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Recording** | 9.3 (46 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.3 (43 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.6/10 | 138 |
| **Grasshopper** | 7.5/10 | 95 |

#### Platform Basics - VoIP Providers

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | 9.2 (6 reviews) | Not enough data | 
| **Network monitoring** | 9.3 (5 reviews) | Not enough data | 
| **Integrations** | 8.1 (6 reviews) | Feature Not Available | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Phone Calls** | 8.8 (124 reviews) ✓ Verified | 8.9 (86 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (93 reviews) | 7.3 (17 reviews) | 
| **Conference Calls** | 8.2 (82 reviews) ✓ Verified | 4.8 (16 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | 7.7 (43 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Software Pairing** | 8.4 (78 reviews) | 6.1 (23 reviews) | 
| **Browser Extension** | 8.5 (91 reviews) | 6.7 (21 reviews) | 
| **Individual Download** | 8.8 (83 reviews) | 8.5 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Hold Music** | 8.3 (78 reviews) ✓ Verified | 7.7 (66 reviews) ✓ Verified | 
| **Automated Attendants** | 8.3 (80 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (110 reviews) ✓ Verified | 8.9 (56 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to CallHippo (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)



---
## Reviewer Demographics

### By Company Size

| Segment | CallHippo | Grasshopper | 
|---|---|---|
| **Small-Business** | 74.9% | 86.7% | 
| **Mid-Market** | 22.1% | 8.9% | 
| **Enterprise** | 3.1% | 4.4% | 

### By Industry

#### CallHippo

- **Information Technology and Services:** 16.9%
- **Computer Software:** 7.9%
- **Marketing and Advertising:** 7.7%
- **Education Management:** 5.9%
- **Consumer Services:** 3.1%
- **Financial Services:** 2.8%
- **Accounting:** 2.6%
- **E-Learning:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Retail:** 2.1%
- **Other:** 46.4%

#### Grasshopper

- **Information Technology and Services:** 9.6%
- **Consumer Services:** 6.4%
- **Marketing and Advertising:** 5.7%
- **Internet:** 5.1%
- **Financial Services:** 4.5%
- **Construction:** 3.8%
- **Mental Health Care:** 3.8%
- **Real Estate:** 3.8%
- **Consumer Goods:** 3.2%
- **Hospital & Health Care:** 3.2%
- **Other:** 51.0%

---
## Alternatives

### Alternatives to CallHippo

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1830 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3373 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (357 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)

### Alternatives to Grasshopper

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3553 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3373 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (203 reviews)
- [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (519 reviews)

---
## Top Discussions

### CallHippo

- Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote
  > **Top comment:** "Contact their Sales dept"
- Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments
  > **Top comment:** "<p>Calling Software</p>"

### Grasshopper

- Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment
  > **Top comment:** "No idea unfortunately, I apologize"
- Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment
  > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-grasshopper)