# CallHippo vs Grasshopper Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Grasshopper excels in user-friendliness, with many users highlighting its straightforward setup process. One user mentioned that it only takes a few clicks to get started, making it a great choice for those who want a quick and easy implementation.
- **Users say** that CallHippo offers robust features like call recording and a comprehensive dashboard, which help teams monitor call quality and performance effectively. Reviewers appreciate how these tools enhance training and oversight, making it a strong contender for businesses focused on call management.
- **According to verified reviews** , Grasshopper is particularly favored by small businesses for its affordability and ability to manage multiple extensions. Users have noted that it allows for both calling and texting, which adds convenience for managing communications.
- **Reviewers mention** that CallHippo shines in its support and guidance, with users praising the product knowledge of the support team. This can be crucial for businesses that need assistance in selecting the right package or navigating the software's features.
- **G2 reviewers highlight** that while Grasshopper is easy to use, it may not meet all advanced workflow needs, as some users have reported challenges with configuration. This could be a consideration for businesses with more complex requirements.
- **Users express** that CallHippo's ease of setup and administration is a significant advantage, with many finding the AI Agents configuration simple and straightforward. This can be particularly beneficial for teams looking to streamline their operations without extensive training.



---
## Frequently Asked Questions

### What is the difference between Grasshopper vs CallHippo?

CallHippo stands out over Grasshopper with higher reviewer ratings, stronger support, and more frequently cited strengths in ease of use and call recording.

| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | [CallHippo](https://www.g2.com/products/callhippo/reviews) |
| --- | --- |
| 3.9/5 (162 reviews) | 4.4/5 (411 reviews) |
| Small-Business | Small-Business |
| 7.9 | 8.9 |
| 7.7 | 8.9 |
| Intuitive | Ease of Use |



### How do the pricing models of Grasshopper and CallHippo compare?

CallHippo is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost efficiency.

- **Grasshopper:** Reviewers describe pricing as fair but note high cost as a recurring trade-off, with 2 all-time mentions of high cost.
- **CallHippo:** Many reviewers highlight cost efficiency and value for money, with 7 all-time mentions of cost efficiency, though 9 all-time mentions cite it as expensive for some teams.
- **Switching reasons:** Recent reviews mention switching from Grasshopper to alternatives due to high cost and limited features.



### What are the best alternatives to Grasshopper and CallHippo?

Aircall, Dialpad Connect, and Nextiva are the top three alternatives to Grasshopper and CallHippo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Grasshopper](https://www.g2.com/products/grasshopper/reviews) | 3.9/5 (162 reviews) | Small-Business | Pricing is fair but high cost noted | Intuitive |
| [CallHippo](https://www.g2.com/products/callhippo/reviews) | 4.4/5 (411 reviews) | Small-Business | Cost efficiency and value for money | Ease of Use |
| [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1644 reviews) | Small-Business | — | — |
| [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4202 reviews) | Small-Business | — | — |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622 reviews) | Small-Business | — | — |



### Which VoIP Providers features should I prioritize when comparing Grasshopper and CallHippo?

Buyers should prioritize call recording, ease of use, customer support, integrations, and cost efficiency when comparing Grasshopper and CallHippo.

- **Call Recording:** CallHippo has 13 all-time mentions for call recording, while Grasshopper is frequently cited as lacking this feature.
- **Ease of Use:** CallHippo scores 8.9 and has 31 all-time mentions for ease of use; Grasshopper scores 8.1 with fewer mentions.
- **Customer Support:** CallHippo scores 8.9 with 14 all-time mentions for customer support; Grasshopper scores 7.7 with 3 all-time mentions.
- **Integrations:** CallHippo is cited for easy integration, including Zoho CRM, with 8 all-time mentions; Grasshopper has limited integration mentions.
- **Cost Efficiency:** CallHippo has 7 all-time mentions for cost efficiency; Grasshopper has 2 all-time mentions for high cost.



### What are the pros and cons of Grasshopper vs CallHippo?

CallHippo's headline strength is ease of use and call recording, while Grasshopper's is intuitive setup and call management.

- **Grasshopper strengths:** Intuitive interface, easy setup, and effective call management (1 all-time mention each for intuitive, easy connection, and calling features).
- **Grasshopper trade-offs:** Customer service (3 all-time mentions), high cost (2), account management issues (2), call drops, and technical assistance.
- **CallHippo strengths:** Ease of use (31 all-time mentions), call quality (20), easy setup (17), reliability (16), customer support (14), call recording (13), and cost efficiency (7).
- **CallHippo trade-offs:** Expensive for some teams (9 all-time mentions), occasional poor call quality (8), and customer service issues (6).



### Is Grasshopper or CallHippo better for small businesses?

CallHippo is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **Grasshopper:** Largest segment is Small-Business; reviewers note intuitive setup but cite limitations in features and support.
- **CallHippo:** Largest segment is Small-Business; reviewers consistently highlight ease of use, cost efficiency, and strong support for small teams.



### Which VoIP Providers platform has better integrations?

CallHippo is favored for integrations, with more reviewer-cited integration mentions and specific CRM support.

- **Grasshopper:** Limited integration mentions in recent reviews.
- **CallHippo:** Integrations with Zoho CRM are cited in recent reviews, with 3 all-time mentions for Zoho CRM and 8 all-time mentions for easy integration.



### How do Grasshopper and CallHippo compare on customer support?

CallHippo outperforms Grasshopper on Quality of Support by a material margin, with a 1.2-point higher score (8.9 vs 7.7).

- **Grasshopper:** Reviewers mention customer service as a trade-off, with 3 all-time mentions and recurring feedback about support challenges.
- **CallHippo:** Reviewers highlight customer support as a strength, with 14 all-time mentions and frequent praise for prompt, helpful assistance.



### Which is easier to implement, Grasshopper or CallHippo?

CallHippo leads Grasshopper on Ease of Setup by a full point (8.9 vs 7.9), a material difference.

- **Grasshopper:** Reviewers describe setup as generally easy and intuitive, but some cite confusion with advanced features and account management.
- **CallHippo:** Reviewers consistently praise easy and quick setup, with 17 all-time mentions for easy setup and frequent references to straightforward onboarding.



### Which product has better Call Recording?

CallHippo is the stronger choice for Call Recording, with more frequent reviewer mentions and positive sentiment.

- **Grasshopper:** Frequently cited as lacking call recording in recent reviews; no all-time mentions for call recording as a strength.
- **CallHippo:** 13 all-time mentions for call recording, with reviewers highlighting it as a key feature for quality assurance and team training.



| | CallHippo | Grasshopper | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 414 | 162 | 
| **Largest Market Segment** | Small-Business (75.5% of reviews) | Small-Business (86.3% of reviews) | 
| **Entry Level Price** | $25.00 Per Month | $14.00 Per Month | 

---
## Top Pros & Cons

### CallHippo

Pros:
- Ease of Use (38 reviews)
- Call Quality (23 reviews)

Cons:
- Expensive (10 reviews)
- High Cost (10 reviews)

### Grasshopper

Pros:
- VoIP Services (2 reviews)
- Calling Features (1 reviews)

Cons:
- Customer Service (3 reviews)
- Account Management (2 reviews)

---
## Ratings Comparison
| Rating | CallHippo | Grasshopper | 
|---|---|---|
  | **Meets Requirements** | 8.8 (323 reviews) | 8.3 (129 reviews) | 
  | **Ease of Use** | 8.9 (327 reviews) | 8.1 (133 reviews) | 
  | **Ease of Setup** | 8.9 (211 reviews) | 7.9 (73 reviews) | 
  | **Ease of Admin** | 8.8 (151 reviews) | 8.3 (62 reviews) | 
  | **Quality of Support** | 8.9 (327 reviews) | 7.7 (112 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (153 reviews) | 7.6 (61 reviews) | 
  | **Product Direction (% positive)** | 8.4 (292 reviews) | 5.9 (128 reviews) | 

---
## Pricing

### CallHippo

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 Per Month

Description: Everything in Basic + Telephony

Key Features:
- Free Phone Number 
- SMS (Text Messages)
- MMS

[Browse all 4 editions](https://www.g2.com/products/callhippo/pricing)

#### Free Trial

Yes

### Grasshopper

#### Entry-Level Pricing

Plan: True Solo

Price: $14.00 Per Month

Description: Starter plan for the single person businesses or side gigs. This plan includes: (1) local or toll free number with (1) extensions, for (1) user.

Key Features:
- 24/7 Support
- Business Texting
- Mobile + Desktop Apps

[Browse all 3 editions](https://www.g2.com/products/grasshopper/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **Grasshopper** | N/A | N/A |

#### Additional Functionality

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **Grasshopper** | N/A | N/A |

#### Additional Functionality

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.7/10 | 123 |
| **Grasshopper** | N/A | N/A |

#### Channels

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Voice** | 9.0 (102 reviews) ✓ Verified | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Live Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.3 (72 reviews) ✓ Verified | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (29 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Routing** | 8.9 (56 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.8 (56 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | 8.6 (55 reviews) ✓ Verified | Not enough data | 
| **IVR** | 8.9 (54 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | Feature Not Available | Not enough data | 
| **Persistent Data** | 8.8 (52 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.6 (12 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Session Summary Notes** | 9.0 (47 reviews) | Not enough data | 
| **Administrator Access** | 8.9 (64 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 9.3 (75 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.2 (63 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.9 (49 reviews) | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.9/10 | 50 |
| **Grasshopper** | N/A | N/A |

#### Platform

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Omnichannel** | 8.5 (37 reviews) | Not enough data | 
| **Mobile Access** | 8.7 (41 reviews) | Not enough data | 
| **Queue Management** | 8.6 (36 reviews) | Not enough data | 
| **Call Routing** | 8.8 (39 reviews) | Not enough data | 
| **Call Back** | 8.8 (42 reviews) | Not enough data | 
| **IVR** | 8.7 (36 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (37 reviews) | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Multi-Channel Management** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **AI Text-to-Speech** | 8.7 (15 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Monitoring** | 9.2 (41 reviews) | Not enough data | 
| **Performance Evaluation** | 9.2 (44 reviews) | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Administrative

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Call Recording** | 9.3 (46 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.3 (43 reviews) | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Phone Key Input** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Voice Customization** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Pre-recorded Messages** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Multiple Scripts** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.6/10 | 141 |
| **Grasshopper** | 7.6/10 | 97 |

#### Platform Basics - VoIP Providers

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | 9.3 (7 reviews) | 8.7 (5 reviews) | 
| **Network monitoring** | 9.3 (5 reviews) | Not enough data | 
| **Integrations** | 8.5 (8 reviews) | Feature Not Available | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Phone Calls** | 8.8 (126 reviews) ✓ Verified | 8.9 (87 reviews) ✓ Verified | 
| **Instant Messaging** | 8.3 (93 reviews) | 7.4 (18 reviews) | 
| **Conference Calls** | 8.2 (81 reviews) ✓ Verified | 5.1 (17 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | 7.7 (44 reviews) ✓ Verified | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Software Pairing** | 8.5 (79 reviews) | 6.1 (23 reviews) | 
| **Browser Extension** | 8.5 (91 reviews) | 6.7 (21 reviews) | 
| **Individual Download** | 8.8 (83 reviews) | 8.5 (58 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Hold Music** | 8.3 (78 reviews) ✓ Verified | 7.7 (67 reviews) ✓ Verified | 
| **Automated Attendants** | 8.3 (81 reviews) ✓ Verified | 8.2 (57 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (111 reviews) ✓ Verified | 8.9 (57 reviews) ✓ Verified | 

#### Additional Functionality

| Feature | CallHippo | Grasshopper | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to CallHippo (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)



---
## Reviewer Demographics

### By Company Size

| Segment | CallHippo | Grasshopper | 
|---|---|---|
| **Small-Business** | 75.5% | 86.3% | 
| **Mid-Market** | 21.5% | 9.3% | 
| **Enterprise** | 3.0% | 4.3% | 

### By Industry

#### CallHippo

- **Information Technology and Services:** 16.1%
- **Computer Software:** 7.9%
- **Marketing and Advertising:** 7.7%
- **Education Management:** 6.2%
- **Consumer Services:** 3.0%
- **Accounting:** 2.7%
- **Financial Services:** 2.7%
- **Computer & Network Security:** 2.5%
- **Staffing and Recruiting:** 2.2%
- **E-Learning:** 2.2%
- **Other:** 46.7%

#### Grasshopper

- **Information Technology and Services:** 9.4%
- **Consumer Services:** 6.3%
- **Marketing and Advertising:** 5.6%
- **Internet:** 5.0%
- **Financial Services:** 4.4%
- **Mental Health Care:** 3.8%
- **Real Estate:** 3.8%
- **Construction:** 3.8%
- **Computer Software:** 3.8%
- **Architecture & Planning:** 3.1%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to CallHippo

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1663 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1933 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1471 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (383 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3414 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2394 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2601 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3648 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4211 reviews)

### Alternatives to Grasshopper

- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4211 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3648 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3414 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1663 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1471 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [Talkroute](https://www.g2.com/products/talkroute/reviews) — 4.6/5 stars (44 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)

---
## Top Discussions

### CallHippo

- Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote
  > **Top comment:** "Contact their Sales dept"
- Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments
  > **Top comment:** "<p>Calling Software</p>"

### Grasshopper

- Title: [What is Grasshopper connect?](https://www.g2.com/discussions/what-is-grasshopper-connect) — 1 comment
  > **Top comment:** "No idea unfortunately, I apologize"
- Title: [What is Grasshopper software used for?](https://www.g2.com/discussions/what-is-grasshopper-software-used-for) — 1 comment
  > **Top comment:** "Grasshopper is used as a business calling app on your personal phone. You can take the office with you anywhere. The office number is what they will call but..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-grasshopper)