# CallHippo, GoTo Connect vs CloudTalk Comparison

| | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 399 | 1,414 | 1,830 | 
| **Largest Market Segment** | Small-Business (74.9% of reviews) | Small-Business (70.5% of reviews) | Small-Business (64.0% of reviews) | 
| **Entry Level Price** | $1.00 Per Month | Starting at $27.00 1 User, Per month | $19.00 1 User Per Year | 

---
## Top Pros & Cons

### CallHippo

Pros:
- Ease of Use (38 reviews)
- Call Quality (23 reviews)

Cons:
- Expensive (10 reviews)
- High Cost (10 reviews)

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

---
## Ratings Comparison
| Rating | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (312 reviews) | 9.0 (1140 reviews) | 8.7 (1577 reviews) | 
  | **Ease of Use** | 8.9 (314 reviews) | 9.0 (1153 reviews) | 9.1 (1610 reviews) | 
  | **Ease of Setup** | 8.9 (198 reviews) | 8.7 (813 reviews) | 8.9 (1219 reviews) | 
  | **Ease of Admin** | 8.8 (146 reviews) | 8.9 (781 reviews) | 8.9 (635 reviews) | 
  | **Quality of Support** | 8.9 (316 reviews) | 8.8 (1114 reviews) | 8.7 (1429 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (148 reviews) | 9.1 (774 reviews) | 8.9 (636 reviews) | 
  | **Product Direction (% positive)** | 8.3 (281 reviews) | 8.4 (1103 reviews) | 8.8 (1513 reviews) | 

---
## Pricing

### CallHippo

#### Entry-Level Pricing

Plan: Basic

Price: $1.00 Per Month

Key Features:
- 1 Free Phone Number 
- Free WhatsApp Business API
- Voicemail

[Browse all 4 editions](https://www.g2.com/products/callhippo/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### CloudTalk

#### Entry-Level Pricing

Plan: Lite

Price: $19.00 1 User Per Year

Description: Perfect plan to get started with CloudTalk

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |
| **CloudTalk** | 8.1/10 | 277 |

#### Dialing Options

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | 8.6 (233 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | 8.5 (225 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 8.4 (23 reviews) | 

#### Agent Tools

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | 8.1 (205 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | 8.2 (212 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | 8.9 (242 reviews) ✓ Verified | 

#### Automation

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | 8.3 (202 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | 8.3 (198 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | 8.2 (199 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 6.9 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 7.9 (19 reviews) | 
| **Compliance Monitoring** | Not enough data | Not enough data | 8.1 (18 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 7.6 (19 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |
| **CloudTalk** | N/A | N/A |

#### Documents

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | Not enough data | 
| **Storage** | Not enough data | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |
| **CloudTalk** | N/A | N/A |

#### Channels

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 8.9/10 | 109 |

#### Quality Assurance

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 9.1 (80 reviews) | 
| **Calibration** | Not enough data | Not enough data | 9.0 (77 reviews) | 
| **Reports** | Not enough data | Not enough data | 9.0 (82 reviews) | 

#### Engagement

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | 8.7 (78 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 9.2 (90 reviews) | 
| **Training** | Not enough data | Not enough data | 8.7 (77 reviews) | 

#### Performance

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 9.0 (81 reviews) | 
| **Compliance** | Not enough data | Not enough data | 9.1 (82 reviews) | 

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.5 (33 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.7/10 | 112 |
| **GoTo Connect** | 7.3/10 | 29 |
| **CloudTalk** | 8.3/10 | 889 |

#### Channels

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Voice** | 9.1 (94 reviews) ✓ Verified | 8.6 (22 reviews) | 9.0 (760 reviews) ✓ Verified | 
| **Social** | Feature Not Available | 6.4 (18 reviews) | 7.8 (506 reviews) | 
| **Web Chat** | Feature Not Available | 6.3 (20 reviews) | 7.6 (489 reviews) | 
| **Mobile SMS** | 8.3 (72 reviews) ✓ Verified | 7.8 (19 reviews) | 7.9 (536 reviews) ✓ Verified | 
| **Email** | Feature Not Available | 6.4 (18 reviews) | 7.8 (489 reviews) | 

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (29 reviews) | 7.7 (13 reviews) | 7.6 (280 reviews) | 

#### Functions

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Session Routing** | 9.0 (55 reviews) ✓ Verified | 8.3 (21 reviews) | 8.5 (579 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (55 reviews) ✓ Verified | 8.1 (18 reviews) | 8.4 (571 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (53 reviews) ✓ Verified | 8.0 (18 reviews) | 8.6 (570 reviews) ✓ Verified | 
| **Speech Analytics** | Feature Not Available | 6.7 (16 reviews) | 8.2 (522 reviews) | 
| **Auto Dialer** | 8.6 (56 reviews) ✓ Verified | 7.0 (17 reviews) | 8.2 (529 reviews) ✓ Verified | 
| **IVR** | 8.9 (53 reviews) ✓ Verified | 7.6 (17 reviews) | 8.5 (524 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Feature Not Available | 6.6 (16 reviews) | 8.4 (537 reviews) ✓ Verified | 
| **Persistent Data** | 8.8 (52 reviews) ✓ Verified | 6.8 (16 reviews) | 8.4 (527 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (11 reviews) | 4.4 (6 reviews) | 7.8 (143 reviews) | 
| **Cross-system Integration** | 8.9 (16 reviews) | 4.4 (6 reviews) | 8.5 (183 reviews) | 
| **Natural Language Interaction** | 8.6 (12 reviews) | 5.8 (6 reviews) | 8.2 (144 reviews) | 
| **Proactive Assistance** | 8.6 (12 reviews) | 3.9 (6 reviews) | 8.1 (141 reviews) | 

#### Administrative

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Session Summary Notes** | 9.0 (47 reviews) | 6.7 (14 reviews) | 8.5 (594 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (62 reviews) ✓ Verified | 8.3 (21 reviews) | 8.8 (595 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.2 (71 reviews) ✓ Verified | 7.5 (20 reviews) | 8.7 (655 reviews) ✓ Verified | 
| **Session Recording** | 9.1 (62 reviews) ✓ Verified | 7.9 (16 reviews) | 8.8 (597 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.9 (48 reviews) | 7.2 (16 reviews) | 8.3 (515 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 8.7/10 | 141 |

#### Workforce Management

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 8.7 (110 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | Not enough data | 8.7 (104 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | Not enough data | 8.6 (94 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | Not enough data | 8.7 (100 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 8.7 (106 reviews) | 

#### Administration

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.8 (115 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | Not enough data | 8.9 (112 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.8 (117 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | Not enough data | 8.4 (106 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | Not enough data | 8.7 (99 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Conversational Platform

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.9/10 | 50 |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 8.5/10 | 262 |

#### Platform

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Omnichannel** | 8.4 (36 reviews) | Not enough data | 7.8 (211 reviews) | 
| **Mobile Access** | 8.7 (41 reviews) | Not enough data | 8.3 (229 reviews) | 
| **Queue Management** | 8.5 (35 reviews) | Not enough data | 8.1 (225 reviews) | 
| **Call Routing** | 8.8 (38 reviews) | Not enough data | 8.5 (235 reviews) | 
| **Call Back** | 8.8 (42 reviews) | Not enough data | 8.2 (236 reviews) | 
| **IVR** | 8.6 (35 reviews) | Not enough data | 8.1 (224 reviews) | 
| **Automatic Call Distribution** | 8.8 (36 reviews) | Not enough data | 8.2 (225 reviews) | 

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.7 (15 reviews) | Not enough data | 7.4 (105 reviews) | 

#### Workforce Management

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Call Monitoring** | 9.2 (40 reviews) | Not enough data | 8.8 (232 reviews) | 
| **Performance Evaluation** | 9.2 (44 reviews) | Not enough data | 8.7 (230 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (20 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.7 (19 reviews) | 

#### Administrative

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Call Recording** | 9.3 (46 reviews) | Not enough data | 9.0 (238 reviews) | 
| **Reporting & Dashboards** | 9.3 (43 reviews) | Not enough data | 8.7 (240 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 8.0/10 | 37 |

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (37 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Generative AI

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 9.4/10 | 31 |

#### Basic Communication - Cloud PBX

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (29 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.6 (26 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.7 (27 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.3 (27 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 9.2 (27 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.6 (24 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.5 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.4 (28 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.4 (26 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 8.5 (25 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | 8.6/10 | 138 |
| **GoTo Connect** | 8.2/10 | 950 |
| **CloudTalk** | 7.8/10 | 256 |

#### Platform Basics - VoIP Providers

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (52 reviews) | 8.3 (23 reviews) | 
| **Call Management** | 9.2 (6 reviews) | 9.1 (59 reviews) | 8.8 (25 reviews) | 
| **Network monitoring** | 9.3 (5 reviews) | 8.3 (51 reviews) | 8.3 (23 reviews) | 
| **Integrations** | 8.1 (6 reviews) | 7.4 (54 reviews) | 8.5 (30 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (48 reviews) | 7.7 (22 reviews) | 
| **SIP trunking services** | Not enough data | 7.9 (48 reviews) | 7.4 (22 reviews) | 

#### Basic Communication

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Phone Calls** | 8.8 (124 reviews) ✓ Verified | 9.2 (913 reviews) ✓ Verified | 9.0 (243 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 8.0 (397 reviews) ✓ Verified | 6.5 (137 reviews) | 
| **Instant Messaging** | 8.3 (93 reviews) | 7.8 (451 reviews) ✓ Verified | 7.1 (158 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.9 (384 reviews) ✓ Verified | 6.3 (129 reviews) | 
| **Conference Calls** | 8.2 (82 reviews) ✓ Verified | 8.7 (652 reviews) ✓ Verified | 7.3 (147 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.5 (84 reviews) ✓ Verified | 9.1 (738 reviews) ✓ Verified | 8.0 (160 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (26 reviews) | 6.8 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 7.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (25 reviews) | 7.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (26 reviews) | 7.5 (14 reviews) | 

#### Access

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Software Pairing** | 8.4 (78 reviews) | 8.2 (478 reviews) ✓ Verified | 8.0 (155 reviews) | 
| **Browser Extension** | 8.5 (91 reviews) | 8.2 (504 reviews) | 8.1 (172 reviews) ✓ Verified | 
| **Individual Download** | 8.8 (83 reviews) | 8.4 (507 reviews) ✓ Verified | 8.3 (178 reviews) ✓ Verified | 

#### Advanced Features

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Hold Music** | 8.3 (78 reviews) ✓ Verified | 8.6 (733 reviews) ✓ Verified | 7.6 (160 reviews) ✓ Verified | 
| **Automated Attendants** | 8.3 (80 reviews) ✓ Verified | 9.0 (693 reviews) ✓ Verified | 7.6 (153 reviews) ✓ Verified | 
| **VOiP Number** | 8.8 (110 reviews) ✓ Verified | 9.1 (781 reviews) ✓ Verified | 8.9 (211 reviews) ✓ Verified | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 530 |

#### Agentic AI - Outbound Call Tracking

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (88 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.4 (88 reviews) | 

#### Calling

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.0 (484 reviews) | 
| **Generate Location** | Not enough data | Not enough data | 8.1 (400 reviews) | 
| **Call Types** | Not enough data | Not enough data | 8.5 (430 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 8.8 (454 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.3 (105 reviews) | 

#### Contacts

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.1 (417 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.0 (391 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.2 (403 reviews) | 

#### Insights

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.5 (425 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.4 (408 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 8.3 (382 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | 7.2 (344 reviews) | 
| **Sorts Prospects** | Not enough data | Not enough data | 7.5 (350 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 8.0 (96 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **CallHippo** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |
| **CloudTalk** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | Not enough data | 
| **Native VoIP** | Not enough data | 9.0 (101 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | Not enough data | Feature Not Available | Not enough data | 

#### Features

| Feature | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | Not enough data | 
| **File Sharing** | Not enough data | 8.3 (82 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | Not enough data | 9.0 (109 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | Not enough data | 8.9 (96 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | Not enough data | Feature Not Available | Not enough data | 

---
## Categories
**Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to CallHippo (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to GoTo Connect (9):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to CloudTalk (7):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | CallHippo | GoTo Connect | CloudTalk | 
|---|---|---|---|
| **Small-Business** | 74.9% | 70.5% | 64.0% | 
| **Mid-Market** | 22.1% | 24.8% | 31.7% | 
| **Enterprise** | 3.1% | 4.7% | 4.3% | 

### By Industry

#### CallHippo

- **Information Technology and Services:** 16.9%
- **Computer Software:** 7.9%
- **Marketing and Advertising:** 7.7%
- **Education Management:** 5.9%
- **Consumer Services:** 3.1%
- **Financial Services:** 2.8%
- **Accounting:** 2.6%
- **E-Learning:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Retail:** 2.1%
- **Other:** 46.4%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### CloudTalk

- **Computer Software:** 10.2%
- **Information Technology and Services:** 9.2%
- **Marketing and Advertising:** 6.5%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Real Estate:** 2.2%
- **Hospitality:** 2.2%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to CallHippo

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3373 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (357 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3554 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3554 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1356 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (824 reviews)

---
## Top Discussions

### CallHippo

- Title: [How can I get better prices from CallHippo?](https://www.g2.com/discussions/25313-how-can-i-get-better-prices-from-callhippo) — 5 comments, 1 upvote
  > **Top comment:** "Contact their Sales dept"
- Title: [What is CallHippo used for?](https://www.g2.com/discussions/what-is-callhippo-used-for) — 2 comments
  > **Top comment:** "<p>Calling Software</p>"

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callhippo-vs-goto-connect-vs-cloudtalk)