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Compare CallFire and CallTrackingMetrics

See this
side-by-side comparison of CallFire vs. CallTrackingMetrics
based on preference data from user reviews. CallFire rates 4.4/5 stars with 83 reviews. By contrast, CallTrackingMetrics rates 4.5/5 stars with 562 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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CallFire
CallFire
(83)
4.4 out of 5
CallFire
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Have you used CallFire before?
Yes
CallTrackingMetrics
CallTrackingMetrics
(562)
4.5 out of 5
CallTrackingMetrics
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Have you used CallTrackingMetrics before?
Yes
Star Rating
CallFire
CallFire
CallTrackingMetrics
CallTrackingMetrics
Market Segments
CallFire
CallFire
Small-Business (70.9% of reviews)
CallTrackingMetrics
CallTrackingMetrics
Small-Business (71.9% of reviews)
Entry Level Price
CallFire
CallFire
CallTrackingMetrics
CallTrackingMetrics
$39/month

CallFire vs CallTrackingMetrics

When assessing the two solutions, reviewers found them equally easy to use. However, CallFire is easier to set up and administer.reviewers also preferred doing business with CallFire overall.

  • Reviewers felt that CallTrackingMetrics meets the needs of their business better than CallFire.
  • When comparing quality of ongoing product support, reviewers felt that CallTrackingMetrics is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of CallTrackingMetrics over CallFire.
Categories
Shared Categories
CallFire
CallFire
CallTrackingMetrics
CallTrackingMetrics
CallFire and CallTrackingMetrics are categorized as Inbound Call Tracking
Unique Categories
CallFire
CallFire is categorized as Auto Dialer and Mobile Marketing
Pricing
CallFire
CallFire Pricing
PAY AS YOU GO
LITE
$99per month
STARTUP
$199per month
PRO
$599per month
Grow
$299per month
Free Trial Unavailable
CallTrackingMetrics
CallTrackingMetrics Pricing
Business
$39/month
Marketing
$99/month
Contact Center
$299/month
Free Trial
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Ratings
Meets Requirements
CallFire
CallFire
9.0
Responses: 70
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 483
Ease of Use
CallFire
CallFire
8.6
Responses: 71
CallTrackingMetrics
CallTrackingMetrics
8.6
Responses: 484
Ease of Setup
CallFire
CallFire
8.7
Responses: 46
CallTrackingMetrics
CallTrackingMetrics
8.4
Responses: 407
Ease of Admin
CallFire
CallFire
9.1
Responses: 46
CallTrackingMetrics
CallTrackingMetrics
8.7
Responses: 412
Quality of Support
CallFire
CallFire
8.9
Responses: 61
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 441
Ease of Doing Business With
CallFire
CallFire
9.3
Responses: 45
CallTrackingMetrics
CallTrackingMetrics
9.2
Responses: 407
Product Direction (% positive)
CallFire
CallFire
7.7
Responses: 67
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 486
Features
Phone Number Management
Local Phone Numbers
CallFire
CallFire
9.0
Responses: 32
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 181
Toll-Free Numbers
CallFire
CallFire
9.1
Responses: 16
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 147
Port Existing Numbers
CallFire
CallFire
8.9
Responses: 15
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 86
Tracking
Visitor & Keyword Tracking
CallFire
CallFire
9.4
Responses: 18
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 166
Dynamic Number Insertion
CallFire
CallFire
9.3
Responses: 12
CallTrackingMetrics
CallTrackingMetrics
9.1
Responses: 128
Multi-Channel Call Attribution
CallFire
CallFire
9.7
Responses: 10
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 131
Analytics
Call Data
CallFire
CallFire
8.9
Responses: 29
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 182
Call Recording
CallFire
CallFire
9.3
Responses: 32
CallTrackingMetrics
CallTrackingMetrics
9.4
Responses: 181
Advanced Reporting
CallFire
CallFire
8.5
Responses: 16
CallTrackingMetrics
CallTrackingMetrics
8.6
Responses: 163
Conversation Intelligence
CallFire
CallFire
Not enough data available
CallTrackingMetrics
CallTrackingMetrics
7.8
Responses: 17
Call Routing
IVR
CallFire
CallFire
8.9
Responses: 19
CallTrackingMetrics
CallTrackingMetrics
8.9
Responses: 90
Call Scheduling
CallFire
CallFire
9.0
Responses: 21
CallTrackingMetrics
CallTrackingMetrics
9.0
Responses: 77
Geo-Routing
CallFire
CallFire
9.4
Responses: 11
CallTrackingMetrics
CallTrackingMetrics
8.9
Responses: 64
Administration
Martech Integrations
CallFire
CallFire
Not enough data available
CallTrackingMetrics
CallTrackingMetrics
8.6
Responses: 21
Privacy, Security, and Compliance
CallFire
CallFire
Not enough data available
CallTrackingMetrics
CallTrackingMetrics
9.2
Responses: 36
Performance and Reliability
CallFire
CallFire
Not enough data available
CallTrackingMetrics
CallTrackingMetrics
9.6
Responses: 41
Reviewers' Company Size
Reviewers of both CallFire and CallTrackingMetrics were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
CallFire
CallFire
70.9%
CallTrackingMetrics
CallTrackingMetrics
71.9%
Mid-Market
(51-1000 emp.)
CallFire
CallFire
21.5%
CallTrackingMetrics
CallTrackingMetrics
25.6%
Enterprise
(> 1000 emp.)
CallFire
CallFire
7.6%
CallTrackingMetrics
CallTrackingMetrics
2.4%
Reviewers' Industry
CallFire
CallFire Industry
Marketing and Advertising
16.5%
Non-Profit Organization Management
8.9%
Real Estate
7.6%
Education Management
6.3%
Insurance
5.1%
Other
55.7%
CallTrackingMetrics
CallTrackingMetrics Industry
Marketing and Advertising
38.2%
Internet
8.1%
Health, Wellness and Fitness
4.0%
Construction
3.6%
Consumer Services
3.4%
Other
42.7%
Reviews
Most Helpful Favorable Review
CallFire
Molly G.
User in Non-Profit Organization Management

Callfire is cost effective and easy to use. It is pretty simple to use on both the front and back ends, making it easy to train others on, and easy to administer. I also really like that you can choose different genres of music to listen to while dialing....

CallTrackingMetrics
Larissa W.
Administrator in Marketing and Advertising

I've used CTM at two different companies now, in both an e-commerce and marketing agency setting. In both instances, the tool has proven absolutely vital in our tracking efforts and measuring ROI. There are certainly other call tracking options available,...

Most Helpful Critical Review
CallFire
G
Administrator in Non-Profit Organization Management

No transfer option, the user should be able to click a digit and the call forward to a specific number

CallTrackingMetrics
Paloma N.
User in Insurance

Over the course of almost a year using CallTrackingMetrics, we ran into a few problems here and there, and though the customer service team usually responded promptly, I never felt that I was getting the best service or assistance that we could have been. I...

Discussions
CallFire
CallFire Discussions
Monty the Mongoose crying
CallFire has no discussions with answers
CallTrackingMetrics
CallTrackingMetrics Discussions
How do I delete a custom tag that I made?
1 comment
AB
Hey Adrian! Good question. Both Reporting Tags and Call Tags can be customized, so the answer would depend on which you're referring to. Reporting Tags:...Read more
Monty the Mongoose crying
CallTrackingMetrics has no more discussions with answers
Screenshots
CallTrackingMetrics
CallTrackingMetrics Screenshots
Videos
CallFire
CallFire Videos
No videos provided
CallTrackingMetrics
CallTrackingMetrics Videos
Video Preview

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Go in-depth with a recorded webinar on "How to Use Call Tracking to Deliver Marketing & Sales Value" or stay high-level with an overview of "How CallTrackingMetrics Works."

Downloads
CallFire
CallFire Downloads
No downloads provided
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