# Call Center Studio vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in providing a seamless user experience, with many users appreciating its ability to manage calls, chats, and customer information all in one place. This integration reduces complexity and allows for faster customer assistance.
- **Users say** that while Call Center Studio offers a solid range of features, it sometimes lacks the advanced capabilities found in UJET. However, they commend its ease of use and responsive support teams, making it a reliable choice for companies looking to integrate sales and support.
- **Reviewers mention** that UJET's implementation process is notably quick and intuitive, which is a significant advantage for teams needing to get up and running without extensive delays. This is contrasted by Call Center Studio, which, while functional, may not provide the same level of streamlined onboarding.
- **According to verified reviews** , UJET's quality of support is highly rated, with users highlighting its advanced features that enhance customer communication. In comparison, Call Center Studio's support is also praised, but some users feel it could be more proactive in addressing issues.
- **G2 reviewers highlight** that UJET's customization options allow for personalized customer experiences, which is a key differentiator. Call Center Studio, while offering practical features, may not provide the same depth of customization, which could limit its adaptability for some users.
- **Users report** that UJET's performance in areas like mobile SMS and web chat is superior, with high ratings reflecting its effectiveness in these channels. Call Center Studio, on the other hand, has received lower scores in these areas, indicating potential gaps in functionality that could affect user satisfaction.



| | Call Center Studio | UJET | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 91 | 1,129 | 
| **Largest Market Segment** | Mid-Market (65.9% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | Starting at $19.99 1 Seats Per Month | Contact Vendor | 

---
## Top Pros & Cons

### Call Center Studio

Pros:
- Ease of Use (4 reviews)
- Efficiency (3 reviews)

Cons:
- Complex Reporting (1 reviews)
- Dashboard Issues (1 reviews)

### UJET

Pros:
- Ease of Use (55 reviews)
- Features (35 reviews)

Cons:
- Slow Loading (15 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Call Center Studio | UJET | 
|---|---|---|
  | **Meets Requirements** | 9.3 (49 reviews) | 9.5 (936 reviews) | 
  | **Ease of Use** | 9.4 (49 reviews) | 9.7 (937 reviews) | 
  | **Ease of Setup** | 9.6 (37 reviews) | 9.6 (345 reviews) | 
  | **Ease of Admin** | 9.4 (35 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 9.3 (49 reviews) | 9.5 (887 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (35 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 9.5 (912 reviews) | 

---
## Pricing

### Call Center Studio

#### Entry-Level Pricing

Plan: AI-Powered CCaaS

Price: Starting at $19.99 1 Seats Per Month

Key Features:
- Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
- Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
- CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.

[Learn more about Call Center Studio](https://www.g2.com/products/call-center-studio/reviews)

#### Free Trial

Yes

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | 9.0/10 | 40 |
| **UJET** | 9.5/10 | 675 |

#### Channels

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Voice** | 9.6 (34 reviews) | 9.6 (560 reviews) ✓ Verified | 
| **Social** | 8.7 (21 reviews) | Feature Not Available | 
| **Web Chat** | 8.7 (21 reviews) | 9.5 (466 reviews) ✓ Verified | 
| **Mobile SMS** | 7.5 (17 reviews) | 9.3 (410 reviews) | 
| **Email** | Not enough data | 9.5 (467 reviews) | 

#### Generative AI

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.3 (174 reviews) | 

#### Functions

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Session Routing** | 9.3 (29 reviews) | 9.5 (553 reviews) ✓ Verified | 
| **Session Queuing** | 9.4 (28 reviews) | 9.5 (568 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.4 (28 reviews) | 9.5 (525 reviews) ✓ Verified | 
| **Speech Analytics** | 8.6 (23 reviews) | 9.4 (440 reviews) | 
| **Auto Dialer** | 9.0 (24 reviews) | 9.4 (467 reviews) | 
| **IVR** | 9.3 (32 reviews) | 9.6 (531 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (26 reviews) | 9.5 (522 reviews) | 
| **Persistent Data** | 8.6 (25 reviews) | 9.6 (484 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 

#### Administrative

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Session Summary Notes** | 8.9 (25 reviews) | 9.5 (534 reviews) ✓ Verified | 
| **Administrator Access** | 9.4 (29 reviews) | 9.5 (512 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.4 (34 reviews) | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | 9.5 (29 reviews) | 9.6 (491 reviews) | 
| **Agent Scheduling and Assignment** | 8.8 (25 reviews) | 9.5 (441 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **UJET** | 9.6/10 | 276 |

#### Platform

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Omnichannel** | Not enough data | 9.4 (193 reviews) | 
| **Mobile Access** | Not enough data | 9.1 (206 reviews) | 
| **Queue Management** | Not enough data | 9.5 (237 reviews) | 
| **Call Routing** | Not enough data | 9.6 (241 reviews) | 
| **Call Back** | Not enough data | 9.6 (245 reviews) | 
| **IVR** | Not enough data | 9.6 (238 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.6 (230 reviews) | 

#### Generative AI

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.6 (232 reviews) | 
| **Performance Evaluation** | Not enough data | 9.7 (219 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (239 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.6 (223 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | 

#### Communication

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.4 (182 reviews) | 
| **In-App Messaging** | Not enough data | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Call Center Studio | UJET | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (182 reviews) | 
| **Knowledge Base** | Not enough data | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.6 (381 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)


**Unique to UJET (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Call Center Studio | UJET | 
|---|---|---|
| **Small-Business** | 22.4% | 9.4% | 
| **Mid-Market** | 65.9% | 56.6% | 
| **Enterprise** | 11.8% | 34.0% | 

### By Industry

#### Call Center Studio

- **Telecommunications:** 20.0%
- **Consumer Services:** 10.6%
- **Insurance:** 7.1%
- **Food & Beverages:** 5.9%
- **Retail:** 4.7%
- **Consumer Electronics:** 4.7%
- **Airlines/Aviation:** 3.5%
- **Automotive:** 3.5%
- **Computer Software:** 3.5%
- **Information Technology and Services:** 3.5%
- **Other:** 32.9%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Transportation/Trucking/Railroad:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 28.8%

---
## Alternatives

### Alternatives to Call Center Studio

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (695 reviews)

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.5/5 stars (76 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6873 reviews)

---
## Top Discussions

### Call Center Studio

No discussions available for this product.

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/call-center-studio-vs-ujet)