Compare Call Center Studio and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (65.1% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Starting at $19.99 1 Seats Per Month
Free 25 Licenses Free to Start
Call Center Studio
Star Rating
(89)4.8 out of 5
Market Segments
Mid-Market (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.99 1 Seats Per Month
Free Trial is available
Learn more about Call Center StudioTalkdesk
Star Rating
(2,501)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score of 73.88 compared to Call Center Studio's 49.39. Users appreciate the platform's ability to consolidate customer service calls and emails, which enhances organization and response times.
- According to verified reviews, Talkdesk has a significant advantage in the number of reviews, with 2,418 compared to Call Center Studio's 80. This suggests a broader user base and more reliable insights into the product's performance over time.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, while Call Center Studio is described as easy to use, it lacks the same level of user feedback regarding setup efficiency.
- Reviewers mention that Talkdesk offers stable call quality even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the flexibility of call routing and IVR flows, making it easier to manage high volumes of support requests.
- Users appreciate the quality of support provided by both platforms, but Talkdesk's support is rated slightly lower than Call Center Studio's. While Talkdesk users find the support helpful, Call Center Studio users have noted that their support teams are responsive and effective in addressing issues.
- According to recent feedback, Talkdesk is favored for its comprehensive features that cater to both sales and support teams, while Call Center Studio is recognized for its practical features and new interface. However, Talkdesk's broader feature set and user-friendly design make it a more appealing choice for many organizations.
Pricing
Entry-Level Pricing
Call Center Studio
AI-Powered CCaaS
Starting at $19.99
1 Seats Per Month
- Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
- Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
- CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Call Center Studio
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.4
47
8.9
2,035
Ease of Use
9.4
47
9.1
2,045
Ease of Setup
9.6
35
8.8
1,069
Ease of Admin
9.4
35
8.9
933
Quality of Support
9.3
47
8.8
1,812
Has the product been a good partner in doing business?
9.6
35
8.9
917
Product Direction (% positive)
9.4
37
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
321
Not enough data
9.2
295
Not enough data
8.6
11
Agent Tools
Not enough data
9.2
253
|
Verified
Not enough data
9.1
257
|
Verified
Not enough data
9.4
351
|
Verified
Automation
Not enough data
9.1
245
|
Verified
Not enough data
9.1
262
|
Verified
Not enough data
8.9
227
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
158
Not enough data
9.2
163
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
160
Not enough data
9.1
155
Not enough data
9.0
150
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
167
Not enough data
9.3
179
Not enough data
9.2
186
Generative AI
Not enough data
8.7
49
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.0
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
79
Not enough data
8.6
78
Channels
9.5
32
9.2
823
|
Verified
8.6
20
8.6
543
|
Verified
8.5
19
8.4
527
|
Verified
7.5
17
8.3
519
|
Verified
Not enough data
8.5
550
|
Verified
Generative AI
Not enough data
8.2
183
Functions
9.3
29
8.9
963
|
Verified
9.4
28
9.0
983
|
Verified
9.4
28
9.0
835
|
Verified
8.6
23
8.7
577
|
Verified
9.0
24
8.8
592
|
Verified
9.3
30
9.1
718
|
Verified
8.8
26
8.9
714
8.6
25
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
28
Not enough data
8.5
28
Not enough data
8.3
28
Not enough data
8.2
28
Administrative
8.9
25
8.8
911
|
Verified
9.4
28
9.1
929
|
Verified
9.3
32
8.8
1017
|
Verified
9.5
29
9.1
716
|
Verified
8.8
25
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
8.8
213
|
Verified
Administration
Not enough data
9.0
237
|
Verified
Not enough data
9.2
254
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
8.7
207
|
Verified
Not enough data
9.0
214
|
Verified
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Customer Support
Not enough data
8.3
68
Not enough data
8.2
69
Not enough data
8.2
69
Automation
Not enough data
8.1
68
Not enough data
8.3
68
Not enough data
8.2
68
Artificial Intelligence
Not enough data
8.0
69
Not enough data
8.3
68
Not enough data
8.0
66
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
33
Not enough data
8.0
35
Not enough data
8.0
34
Not enough data
8.3
35
Not enough data
8.4
33
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.3
33
Not enough data
8.2
33
Not enough data
8.1
33
Not enough data
8.5
40
Automation
Not enough data
7.9
37
Not enough data
8.2
34
Not enough data
8.0
33
Autonomy
Not enough data
7.8
33
Not enough data
8.3
33
Not enough data
7.9
34
Not enough data
7.9
33
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Call Center Studio and Talkdesk are categorized as Contact Center
Unique Categories
Call Center Studio has no unique categories
Reviews
Reviewers' Company Size
Call Center Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.5%
Consumer Services
10.8%
Insurance
7.2%
Food & Beverages
6.0%
Retail
4.8%
Other
50.6%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
Call Center Studio has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
2 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
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