# Call Center Studio vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in unifying customer interactions across multiple channels, with users appreciating its AI-powered efficiency that streamlines communication. This feature is particularly beneficial for businesses looking to enhance their customer service experience.
- **Users say** that Call Center Studio stands out for its robust integration capabilities, allowing seamless management of call operations across different regions. Reviewers highlight its effectiveness in routing calls efficiently, which is crucial for teams operating in multiple countries.
- **According to verified reviews** , RingCentral Contact Center has a strong support system, with users noting the helpfulness and responsiveness of the support team. Many find that their requests are resolved on the first call, which is a significant advantage for busy teams needing quick solutions.
- **Reviewers mention** that Call Center Studio offers a user-friendly experience, with many finding the platform easy to manage. This ease of use is complemented by a strong system that reportedly experiences minimal downtime, making it a reliable choice for daily operations.
- **G2 reviewers highlight** that while RingCentral Contact Center has a solid overall rating, it faces challenges in meeting specific workflow needs for some users, who report configuration difficulties. This can be a drawback for businesses with unique operational requirements.
- **Users express** that Call Center Studio's performance in terms of product direction and support quality is commendable, with many praising the proactive nature of the support teams. This responsiveness contributes to a positive user experience, making it a strong contender for mid-market businesses.



| | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 91 | 200 | 
| **Largest Market Segment** | Mid-Market (65.9% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | Starting at $19.99 1 Seats Per Month | No pricing available | 

---
## Top Pros & Cons

### Call Center Studio

Pros:
- Ease of Use (4 reviews)
- Efficiency (3 reviews)

Cons:
- Complex Reporting (1 reviews)
- Dashboard Issues (1 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.3 (49 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 9.4 (49 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 9.6 (37 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 9.4 (35 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 9.3 (49 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (35 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### Call Center Studio

#### Entry-Level Pricing

Plan: AI-Powered CCaaS

Price: Starting at $19.99 1 Seats Per Month

Key Features:
- Voice Bots: Automated voice responses to handle routine customer inquiries and tasks, reducing wait times and enhancing customer experience.
- Chat Bots: AI-driven chatbots manage customer queries in real-time across multiple messaging platforms, improving efficiency and customer satisfaction.
- CX Insights: Advanced analytics and AI tools to evaluate customer interactions and experiences, providing actionable insights for service improvement.

[Learn more about Call Center Studio](https://www.g2.com/products/call-center-studio/reviews)

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | 9.0/10 | 40 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.6 (34 reviews) | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 8.7 (21 reviews) | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 8.7 (21 reviews) | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 7.5 (17 reviews) | 7.9 (47 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.7 (26 reviews) | 

#### Functions

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 9.3 (29 reviews) | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 9.4 (28 reviews) | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.4 (28 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 8.6 (23 reviews) | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 9.0 (24 reviews) | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 9.3 (32 reviews) | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (26 reviews) | 8.1 (43 reviews) | 
| **Persistent Data** | 8.6 (25 reviews) | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.9 (25 reviews) | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 9.4 (29 reviews) | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.4 (34 reviews) | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 9.5 (29 reviews) | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.8 (25 reviews) | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Call Center Studio** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)


**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Call Center Studio | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 22.4% | 50.0% | 
| **Mid-Market** | 65.9% | 36.3% | 
| **Enterprise** | 11.8% | 13.7% | 

### By Industry

#### Call Center Studio

- **Telecommunications:** 20.0%
- **Consumer Services:** 10.6%
- **Insurance:** 7.1%
- **Food & Beverages:** 5.9%
- **Retail:** 4.7%
- **Consumer Electronics:** 4.7%
- **Airlines/Aviation:** 3.5%
- **Automotive:** 3.5%
- **Computer Software:** 3.5%
- **Information Technology and Services:** 3.5%
- **Other:** 32.9%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Call Center Studio

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1838 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2384 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1838 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)

---
## Top Discussions

### Call Center Studio

No discussions available for this product.

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/call-center-studio-vs-ringcentral-contact-center)