# Call Center for Skype vs Vonage Business Communications Comparison --- ## AI Generated Summary - **G2 reviewers report** that Vonage Business Communications excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Call Center for Skype. Users appreciate the **easy setup** for calling and messaging, which integrates well with other tools, enhancing their daily workflow. - **Users say** that while both platforms offer good voice quality, Vonage Business Communications stands out for its **high call quality** and instant text message delivery, making it a reliable choice for businesses that prioritize communication efficiency. - **Reviewers mention** that Call Center for Skype provides a familiar interface for those already using Skype, making it easy to connect with colleagues. However, some users note that it may not fully meet the specific needs of a call center environment, as it lacks certain dedicated features. - **According to verified reviews** , Vonage Business Communications has a more robust feature set, including helpful integrations with applicant tracking systems (ATS), which users find beneficial for managing communications effectively. - **Users highlight** that Call Center for Skype is particularly useful for internal communication and meetings, but it may not be as versatile for external customer interactions compared to Vonage, which offers a broader range of calling features. - **G2 reviewers note** that while both platforms have similar star ratings, the volume of reviews for Vonage Business Communications indicates a more reliable consensus on its performance, with users consistently praising its **user-friendly interface** and support quality. | | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | | **Total Reviews** | 14 | 503 | | **Largest Market Segment** | Small-Business (57.1% of reviews) | Small-Business (60.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Call Center for Skype Pros: - Helpful (1 reviews) ### Vonage Business Communications Pros: - Ease of Use (20 reviews) - Calling Features (9 reviews) Cons: - Texting Limitations (8 reviews) - Customer Service (4 reviews) --- ## Ratings Comparison | Rating | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Meets Requirements** | 8.3 (11 reviews) | 9.0 (404 reviews) | | **Ease of Use** | 8.5 (12 reviews) | 8.9 (409 reviews) | | **Ease of Setup** | 8.9 (6 reviews) | 8.7 (230 reviews) | | **Ease of Admin** | 8.3 (6 reviews) | 8.8 (188 reviews) | | **Quality of Support** | 7.9 (12 reviews) | 8.7 (392 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (6 reviews) | 8.9 (188 reviews) | | **Product Direction (% positive)** | 8.1 (12 reviews) | 8.4 (399 reviews) | --- ## Pricing ### Call Center for Skype #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Vonage Business Communications #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Call Center for Skype** | N/A | N/A | | **Vonage Business Communications** | 8.7/10 | 12 | #### Basic Communication - Cloud PBX | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Call Management** | Not enough data | 9.3 (10 reviews) | | **Communication Management** | Not enough data | 8.8 (10 reviews) | | **Scalability** | Not enough data | 8.3 (10 reviews) | | **Integrations** | Not enough data | 7.8 (9 reviews) | | **Mobile Accessibility** | Not enough data | 9.0 (10 reviews) | | **Accessibility** | Not enough data | 9.3 (10 reviews) | #### Advanced Features - Cloud PBX | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Security and Compliance** | Not enough data | 8.7 (9 reviews) | | **Analytics and Reporting** | Not enough data | 8.3 (9 reviews) | | **Support and Reliability** | Not enough data | 8.7 (10 reviews) | | **Automated attendant** | Not enough data | 8.9 (9 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Call Center for Skype** | N/A | N/A | | **Vonage Business Communications** | 8.6/10 | 337 | #### Platform Basics - VoIP Providers | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 8.8 (13 reviews) | | **Call Management** | Not enough data | 8.5 (17 reviews) | | **Network monitoring** | Not enough data | 9.0 (13 reviews) | | **Integrations** | Not enough data | 8.7 (15 reviews) | | **Virtual PBX** | Not enough data | 7.9 (13 reviews) | | **SIP trunking services** | Not enough data | 7.8 (13 reviews) | #### Basic Communication | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Phone Calls** | Not enough data | 9.3 (308 reviews) ✓ Verified | | **Video Calls** | Not enough data | 8.3 (154 reviews) ✓ Verified | | **Instant Messaging** | Not enough data | 8.9 (218 reviews) ✓ Verified | | **Screen Sharing** | Not enough data | 8.5 (139 reviews) ✓ Verified | | **Conference Calls** | Not enough data | 9.1 (222 reviews) ✓ Verified | | **Desk-to-Desk Calls** | Not enough data | 9.3 (257 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.0 (9 reviews) | | **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (9 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | #### Access | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Software Pairing** | Not enough data | 8.8 (173 reviews) | | **Browser Extension** | Not enough data | 8.8 (183 reviews) ✓ Verified | | **Individual Download** | Not enough data | 8.9 (205 reviews) ✓ Verified | #### Advanced Features | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Hold Music** | Not enough data | 8.6 (220 reviews) ✓ Verified | | **Automated Attendants** | Not enough data | 8.9 (235 reviews) | | **VOiP Number** | Not enough data | 9.3 (263 reviews) ✓ Verified | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Call Center for Skype** | N/A | N/A | | **Vonage Business Communications** | 8.8/10 | 55 | #### Agentic AI - UCaaS Platforms | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.6 (30 reviews) | | **Native VoIP** | Not enough data | 8.9 (32 reviews) ✓ Verified | | **CCaaS Option** | Not enough data | 9.0 (23 reviews) ✓ Verified | #### Features | Feature | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Voicemail to Email** | Feature Not Available | 9.2 (38 reviews) ✓ Verified | | **File Sharing** | Not enough data | 8.0 (29 reviews) ✓ Verified | | **Voice Conferencing** | Not enough data | 9.0 (29 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 8.6 (23 reviews) ✓ Verified | --- ## Categories **Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Unique to Vonage Business Communications (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Call Center for Skype | Vonage Business Communications | |---|---|---| | **Small-Business** | 57.1% | 60.3% | | **Mid-Market** | 14.3% | 33.0% | | **Enterprise** | 28.6% | 6.8% | ### By Industry #### Call Center for Skype - **Marketing and Advertising:** 14.3% - **Writing and Editing:** 7.1% - **Wholesale:** 7.1% - **Retail:** 7.1% - **Research:** 7.1% - **Printing:** 7.1% - **Information Technology and Services:** 7.1% - **Higher Education:** 7.1% - **Graphic Design:** 7.1% - **Fine Art:** 7.1% - **Other:** 21.4% #### Vonage Business Communications - **Staffing and Recruiting:** 11.7% - **Information Technology and Services:** 7.6% - **Insurance:** 7.0% - **Financial Services:** 4.4% - **Real Estate:** 4.2% - **Computer Software:** 3.8% - **Facilities Services:** 3.4% - **Law Practice:** 3.2% - **Health, Wellness and Fitness:** 3.2% - **Transportation/Trucking/Railroad:** 2.8% - **Other:** 48.7% --- ## Alternatives ### Alternatives to Call Center for Skype - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (495 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56541 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18922 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) ### Alternatives to Vonage Business Communications - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56541 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews) --- ## Top Discussions ### Call Center for Skype - Title: [What type of software is Skype?](https://www.g2.com/discussions/what-type-of-software-is-skype) — 1 comment > **Top comment:** "calls" - Title: [What are the features of Skype can we take the control of your system by using Skype?](https://www.g2.com/discussions/what-are-the-features-of-skype-can-we-take-the-control-of-your-system-by-using-skype) — 1 comment > **Top comment:** "chat" - Title: [Which software is used in call Centre?](https://www.g2.com/discussions/which-software-is-used-in-call-centre) — 1 comment > **Top comment:** "Cisco, Five9, Genesys, 8x8, Orange, NICE and a few more. " ### Vonage Business Communications - Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/vonage-business-communications-what-is-vonage-business-communications-used-for) — 2 comments > **Top comment:** "Vonage provide VOIP services." - Title: [When will I be able to attach documents and pictures to SMS?](https://www.g2.com/discussions/34448-when-will-i-be-able-to-attach-documents-and-pictures-to-sms) — 2 comments, 1 upvote > **Top comment:** "MMS (pictures) is now available. Unsure on sending docs via SMS." - Title: [What is Vonage Business Communications used for?](https://www.g2.com/discussions/what-is-vonage-business-communications-used-for) — 1 comment > **Top comment:** "VOIP" - Title: [the](https://www.g2.com/discussions/35935-the) — 1 comment, 1 upvote > **Top comment:** "hey" - Title: [i would like to use as personal at home contact : ???](https://www.g2.com/discussions/31974-i-would-like-to-use-as-personal-at-home-contact) — 1 comment, 1 upvote > **Top comment:** "Thank you for your interest in Vonage Business services. Please visit our website at https://www.vonage.com/business/contact/ for more information. If you..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/call-center-for-skype-vs-vonage-business-communications)