Compare Call Center for Skype and VICIdial
At a Glance
Market Segments
Small-Business (57.1% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Call Center for Skype
Star Rating
(14)4.3 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Call Center for Skype
VICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plans
Call Center for Skype vs VICIdial
When assessing the two solutions, reviewers found VICIdial easier to use and do business with overall. However, reviewers preferred the ease of set up with Call Center for Skype, along with administration.
- Reviewers felt that VICIdial meets the needs of their business better than Call Center for Skype.
- When comparing quality of ongoing product support, reviewers felt that Call Center for Skype is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VICIdial over Call Center for Skype.
Pricing
Entry-Level Pricing
Call Center for Skype
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Call Center for Skype
No trial information availableVICIdial
No trial information availableRatings
Meets Requirements
8.3
11
8.7
31
Ease of Use
8.5
12
8.6
32
Ease of Setup
8.9
6
7.3
20
Ease of Admin
8.3
6
7.4
19
Quality of Support
7.9
12
7.5
27
Has the product been a good partner in doing business?
7.5
6
7.9
13
Product Direction (% positive)
8.1
12
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.8
10
|
Verified
Not enough data
Feature Not Available
Not enough data
6.3
8
|
Verified
Not enough data
7.5
6
Not enough data
6.2
7
|
Verified
Generative AI
Not enough data
5.7
5
Functions
Not enough data
9.2
23
|
Verified
Not enough data
8.9
23
|
Verified
Not enough data
9.0
24
|
Verified
Not enough data
6.2
7
Not enough data
9.2
10
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
24
Not enough data
9.4
25
|
Verified
Not enough data
8.2
24
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
7.8
10
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Call Center for Skype and VICIdial share no categories
Unique Categories
Call Center for Skype is categorized as UCaaS Platforms
VICIdial is categorized as Contact Center and Auto Dialer
Reviews
Reviewers' Company Size
Call Center for Skype
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.3%
Writing and Editing
7.1%
Wholesale
7.1%
Retail
7.1%
Research
7.1%
Other
57.1%
Information Technology and Services
13.5%
Computer Software
10.8%
Financial Services
10.8%
Marketing and Advertising
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What type of software is Skype?
1 Comment
ST
callsRead more
What are the features of Skype can we take the control of your system by using Skype?
1 Comment
ST
chatRead more
Which software is used in call Centre?
1 Comment
TW
Cisco, Five9, Genesys, 8x8, Orange, NICE and a few more. Read more
VICIdial has no discussions with answers
