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Compare Call Center for Skype and Twilio Flex 
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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Call Center for Skype
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call Center for SkypeTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Call Center for Skype excels in ease of setup, with a score of 9.3, making it a preferred choice for small businesses looking for a quick implementation. In contrast, Twilio Flex has a lower ease of setup score at 7.3, which some users find challenging.
- Reviewers mention that Twilio Flex offers superior concurrent calling capabilities, scoring 8.7 compared to Call Center for Skype's 6.9. This feature is particularly beneficial for larger teams that require handling multiple calls simultaneously.
- G2 users highlight the quality of support for Twilio Flex, which received a score of 8.3, slightly higher than Call Center for Skype's 8.0. This indicates that users may find more responsive assistance with Twilio Flex when issues arise.
- Users on G2 appreciate the session queuing feature in Twilio Flex, scoring 8.3, which is noted for its efficiency in managing incoming calls. Call Center for Skype's session queuing score of 7.9 suggests it may not be as robust in this area.
- Reviewers say that Call Center for Skype shines in its administrative features, particularly in session summary notes with a score of 7.4, while Twilio Flex outperforms in administrator access at 8.8, indicating a more user-friendly experience for admins.
- Users report that both platforms offer valuable reporting and dashboards, but Call Center for Skype's score of 8.3 is slightly higher than Twilio Flex's 8.2, suggesting that users may find more actionable insights with Call Center for Skype.
Pricing
Entry-Level Pricing
Call Center for Skype
No pricing availableTwilio Flex
No pricing availableFree Trial
Call Center for Skype
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.3
10
8.3
25
Ease of Use
8.5
11
8.2
25
Ease of Setup
9.3
5
7.2
9
Ease of Admin
8.3
5
7.5
8
Quality of Support
8.0
11
8.2
23
Has the product been a good partner in doing business?
8.3
5
8.6
7
Product Direction (% positive)
7.9
11
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
Call Center for Skype and Twilio Flex are categorized as UCaaS Platforms
Unique Categories
Call Center for Skype has no unique categories
Reviews
Reviewers' Company Size
Call Center for Skype
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
15.4%
Writing and Editing
7.7%
Wholesale
7.7%
Retail
7.7%
Research
7.7%
Other
53.8%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Which software is used in call Centre?
1 Comment
TW
Cisco, Five9, Genesys, 8x8, Orange, NICE and a few more. Read more
What are the features of Skype can we take the control of your system by using Skype?
1 Comment
ST
chatRead more
Twilio Flex has no discussions with answers
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