Compare Call Center for Skype vs MiCollab

See this
comparison of Call Center for Skype vs. MiCollab
based on data from user reviews. Call Center for Skype rates 4.2/5 stars with 11 reviews. MiCollab rates 3.4/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Call Center for Skype
Free Trial Unavailable
MiCollab
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
7.5
Ease of Use
Ease of Use
8.3
7.6
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of Support
8.0
7.8
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
7.7
6.3
Meets Requirements
Call Center for Skype
8.3
MiCollab
7.5
Ease of Use
Call Center for Skype
8.3
MiCollab
7.6
Ease of Setup
Call Center for Skype
Not enough data available
MiCollab
Not enough data available
Ease of Admin
Call Center for Skype
Not enough data available
MiCollab
Not enough data available
Quality of Support
Call Center for Skype
8.0
MiCollab
7.8
Ease of Doing Business With
Call Center for Skype
Not enough data available
MiCollab
Not enough data available
Product Direction (% positive)
Call Center for Skype
7.7
MiCollab
6.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.5%
35.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
9.1%
55.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
36.4%
10.0%
Call Center for Skype
Small-Business
54.5%
Mid-Market
9.1%
Enterprise
36.4%
MiCollab
Small-Business
35.0%
Mid-Market
55.0%
Enterprise
10.0%

Reviewers' Industry

 
Writing and Editing
9.1%
Insurance
15.0%
 
Retail
9.1%
Hospital & Health Care
15.0%
 
Research
9.1%
Transportation/Trucking/Railroad
5.0%
 
Printing
9.1%
Staffing and Recruiting
5.0%
 
Marketing and Advertising
9.1%
Non-Profit Organization Management
5.0%
 
Other
54.5%
Other
55.0%
Call Center for Skype
Writing and Editing
9.1%
Retail
9.1%
Research
9.1%
Printing
9.1%
Marketing and Advertising
9.1%
Other
54.5%
MiCollab
Insurance
15.0%
Hospital & Health Care
15.0%
Transportation/Trucking/Railroad
5.0%
Staffing and Recruiting
5.0%
Non-Profit Organization Management
5.0%
Other
55.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Fine Art

Easy customer serve. Easy to use. CLear picture. Great to use.

Erik J.
Administrator in Insurance

Call handling features allows you to push and configure where you want your extension or DID directed to very easily. Creation of new statuses for quick changing of call routing helps a lot! Once set up it is easy to use but can be frustrating when you get...

Most Helpful Critical Review
Most Helpful Critical Review
User in Higher Education

Patients did not like it. They actually had some real connections to the people at the answering service. Liked the ability of using the phone and speaking to a human being. So it was discontinued.

User in Chemicals

setting up a conference call through the application is a pain. It also isn't as visually pleasing as Lync is.

 
Call Center for Skype
Most Helpful Favorable Review
User in Fine Art

Easy customer serve. Easy to use. CLear picture. Great to use.

Most Helpful Critical Review
User in Higher Education

Patients did not like it. They actually had some real connections to the people at the answering service. Liked the ability of using the phone and speaking to a human being. So it was discontinued.

MiCollab
Most Helpful Favorable Review
Erik J.
Administrator in Insurance

Call handling features allows you to push and configure where you want your extension or DID directed to very easily. Creation of new statuses for quick changing of call routing helps a lot! Once set up it is easy to use but can be frustrating when you get...

Most Helpful Critical Review
User in Chemicals

setting up a conference call through the application is a pain. It also isn't as visually pleasing as Lync is.

Screenshots

 
No screenshots provided
Call Center for Skype
MiCollab
No screenshots provided
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