Compare Call Box and Marchex 
Featured Products
At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
Free Trial Per Month
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxMarchex
Star Rating
(184)4.1 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial Per Month
Browse all 2 pricing plansCall Box vs Marchex
When assessing the two solutions, reviewers found Call Box easier to use, set up, and administer. Reviewers also preferred doing business with Call Box overall.
- Reviewers felt that Call Box meets the needs of their business better than Marchex.
- When comparing quality of ongoing product support, reviewers felt that Call Box is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Marchex over Call Box.
Pricing
Entry-Level Pricing
Call Box
No pricing availableMarchex
Marchex Marketing Edge - Core
Free Trial
Per Month
Know which marketing efforts generate inbound calls and texts
- Call tracking using toll-free and local numbers
- Basic routing (IVR selection, Time of Day, Follow-me)
- Dynamic Number Insertion: 1:1, Channel, Session, Keyword, or Campaign Attribution
Free Trial
Call Box
No trial information availableMarchex
Free Trial is available
Ratings
Meets Requirements
8.3
73
8.2
168
Ease of Use
8.6
73
8.0
167
Ease of Setup
8.5
54
7.8
134
Ease of Admin
8.5
55
7.9
134
Quality of Support
8.4
66
8.2
159
Has the product been a good partner in doing business?
8.6
54
8.3
133
Product Direction (% positive)
7.0
73
7.2
165
Features by Category
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.7
42
Not enough data
8.9
43
Not enough data
8.1
12
Tracking
Not enough data
7.9
32
Not enough data
8.1
14
Not enough data
7.6
27
Analytics
Not enough data
9.0
46
Not enough data
9.3
43
Not enough data
8.7
36
Not enough data
Not enough data
Call Routing
Not enough data
7.1
21
Not enough data
7.4
19
Not enough data
7.6
16
Administration
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
9.3
7
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Call Box and Marchex are categorized as Inbound Call Tracking
Unique Categories
Call Box is categorized as Outbound Call Tracking
Marchex is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Marchex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Marketing and Advertising
60.6%
Internet
7.2%
Automotive
3.3%
Information Technology and Services
2.8%
Real Estate
1.7%
Other
24.4%
Discussions
Call Box has no discussions with answers
Marchex has no discussions with answers
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