# Call Box vs InsideSales Comparison | | Call Box | InsideSales | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | | **Total Reviews** | 80 | 618 | | **Largest Market Segment** | Small-Business (60.8% of reviews) | Enterprise (48.4% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | Call Box | InsideSales | |---|---|---| | **Meets Requirements** | 8.3 (73 reviews) | 8.9 (487 reviews) | | **Ease of Use** | 8.6 (73 reviews) | 8.9 (491 reviews) | | **Ease of Setup** | 8.5 (54 reviews) | 8.4 (94 reviews) | | **Ease of Admin** | 8.5 (55 reviews) | 8.4 (96 reviews) | | **Quality of Support** | 8.4 (66 reviews) | 9.1 (479 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (54 reviews) | 9.2 (92 reviews) | | **Product Direction (% positive)** | 7.0 (73 reviews) | 9.0 (473 reviews) | --- ## Pricing ### Call Box #### Entry-Level Pricing No pricing available #### Free Trial No information available ### InsideSales #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Sales Intelligence | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 8.7/10 | 123 | #### Data Availability | Feature | Call Box | InsideSales | |---|---|---| | **Contact Data Availability** | Not enough data | 8.8 (94 reviews) | | **Company Data Availability** | Not enough data | 8.6 (92 reviews) | | **Industry Research Availability** | Not enough data | 8.4 (77 reviews) ✓ Verified | | **Technographic Data Availability** | Not enough data | Not enough data | #### Data Accuracy | Feature | Call Box | InsideSales | |---|---|---| | **Contact Data Accuracy** | Not enough data | 8.5 (85 reviews) | | **Company Data Accuracy** | Not enough data | 8.5 (81 reviews) | | **Technographic Data Accuracy** | Not enough data | Not enough data | #### Agentic AI - Sales Intelligence | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Platform | Feature | Call Box | InsideSales | |---|---|---| | **Internationalization** | Not enough data | 8.7 (22 reviews) | | **User, Role, and Access Management** | Not enough data | 8.2 (29 reviews) ✓ Verified | | **Performance and Reliability** | Not enough data | 8.8 (31 reviews) | | **Reporting/Dashboards** | Not enough data | 8.3 (29 reviews) ✓ Verified | | **Mobile User Support** | Not enough data | Not enough data | | **APIs** | Not enough data | 9.1 (23 reviews) | #### Features | Feature | Call Box | InsideSales | |---|---|---| | **Lead Builder** | Not enough data | 8.6 (67 reviews) | | **Integration to CRM/Marketing Automation** | Not enough data | 9.1 (89 reviews) | | **Data Cleaning/Enrichment** | Not enough data | 8.4 (73 reviews) | | **Data Segmentation/Filtering** | Not enough data | 8.7 (77 reviews) ✓ Verified | | **Search** | Not enough data | 8.8 (95 reviews) ✓ Verified | | **News/People Alerts** | Not enough data | 8.7 (79 reviews) ✓ Verified | | **Connections** | Not enough data | 8.7 (79 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.6 (80 reviews) ✓ Verified | | **Messaging** | Not enough data | 8.9 (83 reviews) ✓ Verified | ### AI Sales Assistant | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 9.2/10 | 35 | #### Lead Facilitation | Feature | Call Box | InsideSales | |---|---|---| | **Customer-facing Chatbot** | Not enough data | 9.4 (8 reviews) | | **Lead Qualification** | Not enough data | 8.7 (21 reviews) | | **Lead Follow-up** | Not enough data | 9.4 (27 reviews) | | **Meeting Scheduling ** | Not enough data | 9.4 (20 reviews) | #### Organization | Feature | Call Box | InsideSales | |---|---|---| | **Opportunity and Pipeline Management ** | Not enough data | 9.4 (24 reviews) | | **Data Entry** | Not enough data | 9.4 (27 reviews) | | **Integrations / APIs** | Not enough data | 9.1 (18 reviews) | #### Performance Analysis | Feature | Call Box | InsideSales | |---|---|---| | **Coaching ** | Not enough data | 8.9 (17 reviews) | | **Peformance Tracking** | Not enough data | 9.1 (25 reviews) | #### Sales Analysis | Feature | Call Box | InsideSales | |---|---|---| | **ROI Forecasting ** | Not enough data | 9.4 (13 reviews) | | **Sales Forecasting ** | Not enough data | 9.0 (18 reviews) | #### Generative AI | Feature | Call Box | InsideSales | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AI Sales Assistant | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 8.8/10 | 244 | #### Integrated Workflows | Feature | Call Box | InsideSales | |---|---|---| | **Task Management** | Not enough data | 9.1 (225 reviews) ✓ Verified | | **Email Tracking/Automation** | Not enough data | 9.0 (228 reviews) ✓ Verified | | **Calls and Voice** | Not enough data | 9.0 (228 reviews) | | **Other Outreach Options ** | Not enough data | 8.8 (173 reviews) ✓ Verified | | **CRM Integration** | Not enough data | 9.1 (219 reviews) ✓ Verified | | **Calendar** | Not enough data | 8.9 (19 reviews) | | **Shared Records** | Not enough data | 8.6 (11 reviews) | #### Repeatability and Reportability | Feature | Call Box | InsideSales | |---|---|---| | **Content Management** | Not enough data | 8.9 (197 reviews) ✓ Verified | | **Workflow Management** | Not enough data | 9.1 (209 reviews) ✓ Verified | | **Workflow Performance** | Not enough data | 9.1 (200 reviews) ✓ Verified | | **Sales Coaching and Insights** | Not enough data | 8.7 (175 reviews) ✓ Verified | | **Gamification** | Not enough data | 8.2 (15 reviews) | #### AI and Automation | Feature | Call Box | InsideSales | |---|---|---| | **Lead Prioritization** | Not enough data | 8.8 (20 reviews) | | **Lead Scoring** | Not enough data | 8.4 (17 reviews) | | **Best Time of Day Scheduling** | Not enough data | 8.7 (17 reviews) | | **Buyer Intelligence** | Not enough data | 8.9 (15 reviews) | | **Machine Learning** | Not enough data | 8.2 (15 reviews) | #### Generative AI | Feature | Call Box | InsideSales | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 8.4/10 | 35 | #### Agentic AI - Sales Performance Management | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Incentives | Feature | Call Box | InsideSales | |---|---|---| | **Badges** | Not enough data | 8.1 (16 reviews) | | **Triggers** | Not enough data | 8.2 (19 reviews) | | **Commission Calculator** | Not enough data | 6.3 (8 reviews) | | **Leaderboards** | Not enough data | 8.8 (25 reviews) ✓ Verified | #### Personalization | Feature | Call Box | InsideSales | |---|---|---| | **Profiles** | Not enough data | 8.3 (17 reviews) ✓ Verified | | **Custom Reports** | Not enough data | 8.3 (17 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.8 (23 reviews) ✓ Verified | | **Goal Setting** | Not enough data | 8.3 (18 reviews) | #### Administrative | Feature | Call Box | InsideSales | |---|---|---| | **Integration** | Not enough data | 9.2 (28 reviews) ✓ Verified | | **Employee Structure** | Not enough data | 9.1 (18 reviews) ✓ Verified | | **Behavior Monitoring** | Not enough data | 8.8 (18 reviews) | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 9.2/10 | 196 | #### Agentic AI - Email Tracking | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | Call Box | InsideSales | |---|---|---| | **Open Rates** | Not enough data | 9.1 (175 reviews) | | **Link Activity** | Not enough data | 9.1 (169 reviews) | | **Attachment Activity** | Not enough data | 9.2 (171 reviews) | #### Customizations | Feature | Call Box | InsideSales | |---|---|---| | **Email Platform Integration** | Not enough data | 9.2 (186 reviews) | | **Email Scheduling** | Not enough data | 9.3 (174 reviews) | | **Notifications** | Not enough data | 9.3 (180 reviews) | | **Email Categorization** | Not enough data | 8.9 (155 reviews) | | **Templates** | Not enough data | 9.3 (184 reviews) | #### Generative AI | Feature | Call Box | InsideSales | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 8.8/10 | 208 | #### Agentic AI - Sales Analytics | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Call Box | InsideSales | |---|---|---| | **Data Sourcing** | Not enough data | 8.9 (131 reviews) | | **Exporting & Sharing Data** | Not enough data | 9.0 (124 reviews) | | **Multi-Device Data Visualization** | Not enough data | 9.0 (107 reviews) | | **Interactive Dashboards** | Not enough data | 8.9 (156 reviews) | | **Data Segmentation** | Not enough data | 8.7 (127 reviews) | #### Predictive Analytics | Feature | Call Box | InsideSales | |---|---|---| | **Lead Scoring** | Not enough data | 8.6 (135 reviews) | | **Opportunity Scoring** | Not enough data | 8.7 (114 reviews) | | **Risk Analysis** | Not enough data | 8.5 (99 reviews) | | **Live Forecasting** | Not enough data | 8.8 (112 reviews) | #### Sales Management | Feature | Call Box | InsideSales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.9 (128 reviews) | | **Sales Gamification** | Not enough data | 8.8 (153 reviews) | | **Account-Based Analytics** | Not enough data | 8.9 (150 reviews) | | **Activity Tracking** | Not enough data | 9.1 (183 reviews) | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | 8.9/10 | 386 | #### Agentic AI - Outbound Call Tracking | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Calling | Feature | Call Box | InsideSales | |---|---|---| | **Record Calls** | Not enough data | 8.9 (291 reviews) | | **Generate Location** | Not enough data | 8.9 (312 reviews) | | **Call Types** | Not enough data | 9.1 (322 reviews) | | **Click-to-Call** | Not enough data | 9.3 (372 reviews) | | **Auto Dialer** | Not enough data | Not enough data | #### Contacts | Feature | Call Box | InsideSales | |---|---|---| | **Personalization** | Feature Not Available | 8.9 (333 reviews) | | **Information Locater** | Not enough data | 8.8 (309 reviews) | | **Record Prospect Data** | Not enough data | 8.8 (308 reviews) | #### Insights | Feature | Call Box | InsideSales | |---|---|---| | **Notes** | Not enough data | 8.9 (341 reviews) | | **Daily Summary** | Not enough data | 8.7 (303 reviews) | | **Automated Voicemails** | Feature Not Available | 8.9 (254 reviews) | | **Automated Emails** | Feature Not Available | 9.0 (309 reviews) | | **Sorts Prospects** | Not enough data | 8.7 (308 reviews) | | **Automated Note Taking** | Not enough data | Not enough data | ### Inbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Call Box** | N/A | N/A | | **InsideSales** | N/A | N/A | #### Phone Number Management | Feature | Call Box | InsideSales | |---|---|---| | **Local Phone Numbers** | Not enough data | Not enough data | | **Toll-Free Numbers** | Not enough data | Not enough data | | **Port Existing Numbers** | Not enough data | Not enough data | #### Tracking | Feature | Call Box | InsideSales | |---|---|---| | **Visitor & Keyword Tracking** | Not enough data | Not enough data | | **Dynamic Number Insertion** | Not enough data | Not enough data | | **Multi-Channel Call Attribution** | Not enough data | Not enough data | #### Analytics | Feature | Call Box | InsideSales | |---|---|---| | **Call Data** | Not enough data | Not enough data | | **Call Recording** | Not enough data | Not enough data | | **Advanced Reporting** | Not enough data | Not enough data | | **Conversation Intelligence** | Not enough data | Not enough data | #### Call Routing | Feature | Call Box | InsideSales | |---|---|---| | **IVR** | Not enough data | Not enough data | | **Call Scheduling** | Not enough data | Not enough data | | **Geo-Routing** | Not enough data | Not enough data | #### Administration | Feature | Call Box | InsideSales | |---|---|---| | **Martech Integrations** | Not enough data | Not enough data | | **Privacy, Security, and Compliance** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | #### Agentic AI - Inbound Call Tracking | Feature | Call Box | InsideSales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) **Unique to Call Box (1):** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Unique to InsideSales (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) --- ## Reviewer Demographics ### By Company Size | Segment | Call Box | InsideSales | |---|---|---| | **Small-Business** | 60.8% | 15.5% | | **Mid-Market** | 29.7% | 36.1% | | **Enterprise** | 9.5% | 48.4% | ### By Industry #### Call Box - **Marketing and Advertising:** 20.5% - **Automotive:** 17.9% - **Internet:** 9.0% - **Medical Practice:** 6.4% - **Health, Wellness and Fitness:** 5.1% - **Education Management:** 3.8% - **Consumer Goods:** 3.8% - **Real Estate:** 2.6% - **Financial Services:** 2.6% - **Construction:** 2.6% - **Other:** 25.6% #### InsideSales - **Information Technology and Services:** 22.7% - **Computer Software:** 16.0% - **Marketing and Advertising:** 12.9% - **Telecommunications:** 6.9% - **Financial Services:** 5.6% - **Internet:** 3.8% - **Transportation/Trucking/Railroad:** 2.9% - **Consumer Services:** 2.3% - **Chemicals:** 2.0% - **Hospital & Health Care:** 1.6% - **Other:** 23.2% --- ## Alternatives ### Alternatives to Call Box - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews) - [Marchex](https://www.g2.com/products/marchex/reviews) — 4.1/5 stars (184 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) — 4.5/5 stars (9092 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) ### Alternatives to InsideSales - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews) - [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews) - [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews) - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews) — 4.5/5 stars (9092 reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9646 reviews) - [Vendasta Yesware](https://www.g2.com/products/vendasta-yesware/reviews) — 4.4/5 stars (821 reviews) --- ## Top Discussions ### Call Box No discussions available for this product. ### InsideSales - Title: [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) — 1 comment, 2 upvotes > **Top comment:** "Plays are written by users with permission, not by playbooks" - Title: [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, Playbooks works with the cloud Microsoft Dynamics CRM. " - Title: [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Yes, Playbooks works seamlessly with Salesforce lightning. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/call-box-vs-insidesales)