Compare Call Box and Dialpad Connect 
At a Glance
Market Segments
Small-Business (60.8% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
Call Box
Star Rating
(80)4.2 out of 5
Market Segments
Small-Business (60.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call BoxDialpad Connect
Star Rating
(4,148)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. In contrast, while Call Box is noted for its ease of use, it doesn't quite match the intuitive design that users appreciate in Dialpad Connect.
- Users say that Dialpad Connect offers a comprehensive solution by integrating calls, messages, and meetings on a single platform, which enhances productivity. Call Box, while effective in tracking and recording calls, lacks the same level of integration, which can limit its utility for users managing multiple communication channels.
- Reviewers mention that Dialpad Connect's call quality is consistently reliable, which is crucial for business communications. Call Box users have expressed satisfaction with its call tracking features, but some have noted that it may not provide the same level of clarity and reliability in call quality.
- According to verified reviews, Dialpad Connect's implementation process is praised for being straightforward, with users highlighting the flexibility of using the same business number across devices. Call Box, while it has its strengths, has not received the same level of feedback regarding its setup process, indicating potential challenges for new users.
- G2 reviewers report that Dialpad Connect's support quality is slightly better, with users appreciating the responsiveness and helpfulness of the support team. Call Box has received positive feedback for its customer service, but it may not be as consistently highlighted as Dialpad Connect's support experience.
- Users say that Dialpad Connect's integration capabilities with tools like Salesforce and Hubspot enhance its functionality, making it a strong choice for businesses looking to streamline their operations. Call Box, while effective in its niche, does not offer the same level of integration, which could be a deciding factor for users needing comprehensive solutions.
Pricing
Entry-Level Pricing
Call Box
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Call Box
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
8.3
73
8.9
3,212
Ease of Use
8.6
73
9.1
3,387
Ease of Setup
8.5
54
9.0
1,218
Ease of Admin
8.5
55
8.9
1,125
Quality of Support
8.4
66
8.5
2,500
Has the product been a good partner in doing business?
8.6
54
8.9
1,049
Product Direction (% positive)
7.0
73
8.2
3,063
Features by Category
Lead Facilitation
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Organization
Not enough data
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Performance Analysis
Not enough data
8.2
26
Not enough data
8.4
26
Sales Analysis
Not enough data
8.1
24
Not enough data
8.0
24
Generative AI
Not enough data
Feature Not Available
Not enough data
9.3
16
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Meeting Coordination
Not enough data
8.7
1185
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Software Type
Not enough data
8.6
1033
Not enough data
9.0
345
Not enough data
8.9
262
Agentic AI - Video Conferencing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Feedback Analysis
Not enough data
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Feedback Sources
Not enough data
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform Basics - VoIP Providers
Not enough data
8.0
24
Not enough data
9.3
34
Not enough data
9.0
26
Not enough data
8.6
37
Not enough data
7.6
24
Not enough data
8.1
24
Basic Communication
Not enough data
9.2
917
|
Verified
Not enough data
8.3
434
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.4
453
|
Verified
Not enough data
8.9
631
|
Verified
Not enough data
9.1
627
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
22
Not enough data
8.5
24
Not enough data
8.0
23
Not enough data
8.2
22
Access
Not enough data
8.7
518
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
9.1
689
|
Verified
Advanced Features
Not enough data
8.6
640
|
Verified
Not enough data
8.7
509
|
Verified
Not enough data
9.3
785
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
7.8
9
Not enough data
8.2
10
Calling
Not enough data
9.0
602
Not enough data
Feature Not Available
Not enough data
9.1
634
Not enough data
9.1
648
Not enough data
8.3
10
Contacts
Feature Not Available
8.7
644
Not enough data
8.6
571
Not enough data
8.6
513
Insights
Not enough data
8.5
488
Not enough data
8.7
550
Feature Not Available
8.8
262
Feature Not Available
Feature Not Available
Not enough data
8.3
400
Not enough data
9.1
13
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Features
Not enough data
9.1
123
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Phone Number Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Routing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Call Box and Dialpad Connect are categorized as Outbound Call Tracking
Unique Categories
Call Box is categorized as Inbound Call Tracking
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Call Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.5%
Automotive
17.9%
Internet
9.0%
Medical Practice
6.4%
Health, Wellness and Fitness
5.1%
Other
41.0%
Marketing and Advertising
8.2%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.3%
Discussions
Call Box has no discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
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