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Compare Calabrio ONE and Zendesk for Employee Service 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEZendesk for Employee Service
Star Rating
(53)4.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in "Shift Scheduling" with a score of 9.3, allowing for more efficient management of agent schedules compared to Zendesk's score of 8.1. Reviewers mention that the intuitive interface makes it easy to adjust shifts and manage availability.
- Reviewers mention that Calabrio ONE's "Quality of Support" is rated at 9.1, significantly higher than Zendesk's 8.8. Users on G2 appreciate the responsiveness and helpfulness of Calabrio's support team, which they feel enhances their overall experience.
- Users say that Calabrio ONE's "Labor Forecasting" feature, rated at 9.1, provides more accurate predictions for staffing needs compared to Zendesk's 7.8. Reviewers highlight that this capability helps in optimizing workforce efficiency and reducing costs.
- G2 users report that Calabrio ONE offers superior "Agent Self-Service" options with a score of 8.9, while Zendesk's score is not specified. Reviewers mention that the self-service capabilities empower agents to manage their schedules and requests independently, leading to increased satisfaction.
- Users on G2 highlight that Calabrio ONE's "Customization" features, rated at 8.8, allow for a more tailored experience compared to Zendesk's lower score of 7.0. Reviewers appreciate the flexibility in adapting the platform to their specific business needs.
- Reviewers mention that Calabrio ONE's "Performance Analysis" capabilities, rated at 8.9, provide deeper insights into agent productivity compared to Zendesk's 7.3. Users report that these analytics help in making informed decisions to enhance team performance.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
Calabrio ONE
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
8.8
302
8.7
42
Ease of Use
9.0
310
8.7
42
Ease of Setup
8.6
217
8.3
28
Ease of Admin
8.5
142
8.3
26
Quality of Support
9.0
286
8.8
39
Has the product been a good partner in doing business?
8.8
143
8.6
26
Product Direction (% positive)
9.1
298
8.2
38
Features by Category
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.3
16
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
8.5
8
Platform Content
Not enough data
8.1
8
Not enough data
8.9
6
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.1
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
8.5
8
Not enough data
Feature Not Available
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Zendesk for Employee Service share no categories
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Speech Analytics, Contact Center Workforce, and Workforce Management
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, Employee Scheduling, and HR Service Delivery
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Information Technology and Services
25.5%
Retail
7.8%
Financial Services
7.8%
Health, Wellness and Fitness
5.9%
Consumer Electronics
5.9%
Other
47.1%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Zendesk for Employee Service has no discussions with answers
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