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# Calabrio ONE vs Zendesk for Employee Service Comparison - What are their main differences?

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Calabrio ONEZendesk for Employee Service[+ Add Product](#)

Pricing

**Calabrio ONE**
No pricing available

**Zendesk for Employee Service**
Free Trial

**$29.00** 1 agent Per Month · Suite Team

**$59.00** 1 agent Per Month · Suite Growth

**$99.00** 1 agent Per Month · Suite Professional

**Contact Us** 1 agent Per Month · Suite Enterprise

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**Pricing Insights**
from reviews

Perceived Cost

**Calabrio ONE**
$$$$$

**Zendesk for Employee Service**
$$$$$

Average Discount

**Calabrio ONE**
19%9% more

**Zendesk for Employee Service**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**Calabrio ONE** 6 months
Based on 100 responses

**Zendesk for Employee Service** 6 months
Based on 100 responses

Return on Investment

**Calabrio ONE** 6 months
Based on 100 responses

**Zendesk for Employee Service** 6 months
Based on 100 responses

 ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")

 ![Zendesk for Employee Service](https://images.g2crowd.com/uploads/product/hd_favicon/1a90609bcac7958591b23f1ca8eb78f7/zendesk-for-employee-service.svg "Zendesk for Employee Service")

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**Pros & Cons**
from reviews

**Calabrio ONE**
[
Ease of Use (59)
](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1303108&qs=pros-and-cons#reviews)[
Features (39)
](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300558&qs=pros-and-cons#reviews)[
Missing Features (20)
](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1302263&qs=pros-and-cons#reviews)[
Poor Reporting (16)
](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300308&qs=pros-and-cons#reviews)

**Zendesk for Employee Service**
[
Useful (10)
](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506816&qs=pros-and-cons#reviews)[
Time-Saving (9)
](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506960&qs=pros-and-cons#reviews)[
AI Limitations (3)
](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2506953&qs=pros-and-cons#reviews)[
Limited Features (2)
](https://www.g2.com/products/zendesk-for-employee-service/reviews?filters%5Bsentiment_snippet%5D=2254178&qs=pros-and-cons#reviews)

Integrations

**Calabrio ONE**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-enterprise.png "Product Avatar Image")

Cisco Unified Contact...

](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image")

Fin

](https://www.g2.com/products/fin/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image")

Five9 Intelligent Cloud...

](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b708d0b35e19c8f51b24bd38b6322724/kustomer.png "Product Avatar Image")

Kustomer

](https://www.g2.com/products/kustomer/reviews)[
View all
](https://www.g2.com/products/calabrio-one/integrations)

**Zendesk for Employee Service**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a5afcb371f3ff3f6347b912e8c3bac07/ezo-assetsonar.png "Product Avatar Image")

AssetSonar

](https://www.g2.com/products/ezo-assetsonar/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_607e771c1dbeb50c4ba265561a3805ba/glossgenius.png "Product Avatar Image")

GlossGenius

](https://www.g2.com/products/glossgenius/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a0dc41ad61dd8471c78274fa6289b173/hospitable-com.png "Product Avatar Image")

Hospitable.com

](https://www.g2.com/products/hospitable-com/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a2b5c8c4fbfb28dabc7a8fa25eec7a6f/magento-open-source.gif "Product Avatar Image")

Magento OS

](https://www.g2.com/products/magento-open-source/reviews)[
View all
](https://www.g2.com/products/zendesk-for-employee-service/integrations)

Screenshots

**Calabrio ONE**
 ![Calabrio ONE screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102072/2.png)

**Zendesk for Employee Service**
 ![Zendesk for Employee Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1743928/Knowledge-AI-ES-ProductImagery--en-us.png)

**Ratings**
from reviews

Meets Requirements

**Calabrio ONE**

**8.8** /10

Based on 330 responses

**Zendesk for Employee Service**

**9.1** /10

Based on 73 responses

Ease of Use

**Calabrio ONE**

**9.0** /10

Based on 347 responses

**Zendesk for Employee Service**

**8.9** /10

Based on 100 responses

Ease of Setup

**Calabrio ONE**

**8.6** /10

Based on 251 responses

**Zendesk for Employee Service**

**8.9** /10

Based on 65 responses

Ease of Admin

**Calabrio ONE**

**8.5** /10

Based on 148 responses

**Zendesk for Employee Service**

**8.2** /10

Based on 32 responses

Quality of Support

**Calabrio ONE**

**9.0** /10

Based on 315 responses

**Zendesk for Employee Service**

**8.9** /10

Based on 89 responses

Has the product been a good partner in doing business?

**Calabrio ONE**

**8.8** /10

Based on 149 responses

**Zendesk for Employee Service**

**8.3** /10

Based on 32 responses

Product Direction (% positive)

**Calabrio ONE**

**9.0** /10

Based on 323 responses

**Zendesk for Employee Service**

**8.9** /10

Based on 66 responses

**Features**
ratings from reviews

AI Chatbots

Not enough data

**9.8** /10

Based on 13 responses

IT Service Management (ITSM) Tools

Not enough data

**8.4** /10

Based on 48 responses

Contact Center Quality Assurance

**9.1** /10

Based on 89 responses

Not enough data

Knowledge Base

Not enough data

**9.5** /10

Based on 18 responses

Enterprise Search Software

Not enough data

**9.6** /10

Based on 26 responses

Chatbots

Not enough data

**9.3** /10

Based on 15 responses

Contact Center Workforce

**8.9** /10

Based on 200 responses

Not enough data

Feedback Analytics

**8.2** /10

Based on 30 responses

Not enough data

Speech Analytics

**7.3** /10

Based on 5 responses

Not enough data

Workforce Management

**8.7** /10

Based on 108 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
8.3%

Mid-Market(51-1000 emp.)
55.5%

Enterprise(\> 1000 emp.)
36.2%

Small-Business(50 or fewer emp.)
8.3%

Mid-Market(51-1000 emp.)
55.5%

Enterprise(\> 1000 emp.)
36.2%

Small-Business(50 or fewer emp.)
26.9%

Mid-Market(51-1000 emp.)
53.8%

Enterprise(\> 1000 emp.)
19.2%

Small-Business(50 or fewer emp.)
26.9%

Mid-Market(51-1000 emp.)
53.8%

Enterprise(\> 1000 emp.)
19.2%

**Reviewers' Industry**

[![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")](https://www.g2.com/products/calabrio-one/reviews)
Calabrio ONE

Consumer Services
14.9%

Hospital & Health Care
11.0%

Financial Services
10.0%

Information Technology and Services
6.7%

Telecommunications
6.4%

Other
51.0%

[![Zendesk for Employee Service](https://images.g2crowd.com/uploads/product/hd_favicon/1a90609bcac7958591b23f1ca8eb78f7/zendesk-for-employee-service.svg "Zendesk for Employee Service")](https://www.g2.com/products/zendesk-for-employee-service/reviews)
Zendesk for Employee Service

Information Technology and Services
16.4%

Computer Software
11.8%

Consumer Services
6.4%

Financial Services
6.4%

Computer & Network Security
4.5%

Other
54.5%

Alternatives

**Calabrio ONE Alternatives**

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Aspect Workforce](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg "Aspect Workforce")

[
Aspect Workforce
](/products/aspect-workforce/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

[
Five9 Intelligent Cloud...
](/products/five9-intelligent-cloud-contact-center-platform/reviews)

**Zendesk for Employee Service Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp")

[
ClickUp
](/products/clickup/reviews)

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)