# Calabrio ONE, Workforce.com vs Aspect Workforce Comparison

| | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 389 | 119 | 315 | 
| **Largest Market Segment** | Mid-Market (55.5% of reviews) | Small-Business (48.1% of reviews) | Enterprise (61.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

### Workforce.com

Pros:
- Ease of Use (26 reviews)
- Helpful (22 reviews)

Cons:
- Not User-Friendly (5 reviews)
- Complexity (4 reviews)

### Aspect Workforce

Pros:
- Scheduling (9 reviews)
- Efficiency (6 reviews)

Cons:
- Learning Curve (4 reviews)
- Complexity (3 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (309 reviews) | 8.8 (92 reviews) | 8.5 (267 reviews) | 
  | **Ease of Use** | 9.0 (318 reviews) | 8.7 (93 reviews) | 8.0 (269 reviews) | 
  | **Ease of Setup** | 8.6 (225 reviews) | 8.4 (73 reviews) | 7.3 (170 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 8.4 (60 reviews) | 7.5 (154 reviews) | 
  | **Quality of Support** | 9.0 (293 reviews) | 8.9 (87 reviews) | 8.0 (252 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 8.8 (58 reviews) | 8.4 (150 reviews) | 
  | **Product Direction (% positive)** | 9.0 (305 reviews) | 8.7 (82 reviews) | 8.5 (259 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Workforce.com

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Aspect Workforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | 9.2/10 | 8 |
| **Aspect Workforce** | N/A | N/A |

#### Employee Self Service

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Web Portal** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Benefits Manager** | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Mobile** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Payroll Entry** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Time Off Accrual** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Direct Deposit** | Not enough data | 9.3 (7 reviews) | Not enough data | 
| **Expense Reimbursement** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Pre-tax Deductions** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Wage Garnishment** | Not enough data | 8.3 (7 reviews) | Not enough data | 
| **Approvals** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Check/W-2 Printing** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Check/W-2 Delivery** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Taxes

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Tax Calculation** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Tax Filing** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Automatic Tax Payment** | Not enough data | 9.5 (7 reviews) | Not enough data | 

#### Integration

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **API / Integration** | Not enough data | 8.9 (6 reviews) | Not enough data | 
| **Time Tracking Integration** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Accounting Integration** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Core HR Integration** | Not enough data | 9.4 (6 reviews) | Not enough data | 

#### Platform

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Reporting and Dashboards** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Scalability** | Not enough data | 9.7 (6 reviews) | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | 8.5/10 | 54 |
| **Aspect Workforce** | N/A | N/A |

#### Automation

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Process Automation** | Not enough data | 8.6 (46 reviews) | Not enough data | 

#### Logistics

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.7 (47 reviews) | Not enough data | 
| **Data Collection** | Not enough data | 8.4 (44 reviews) | Not enough data | 
| **Lanuguage Options** | Not enough data | 8.5 (32 reviews) | Not enough data | 

#### Management

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Schedule Creation Tools** | Not enough data | 8.6 (46 reviews) | Not enough data | 
| **Schedule Management** | Not enough data | 9.0 (47 reviews) | Not enough data | 
| **Employee Leave Management** | Not enough data | 8.6 (48 reviews) | Not enough data | 
| **User Access** | Not enough data | 8.7 (49 reviews) | Not enough data | 
| **User Role Access** | Not enough data | 8.6 (46 reviews) | Not enough data | 
| **Employee Information** | Not enough data | 8.7 (50 reviews) | Not enough data | 
| **Employee Information Automation** | Not enough data | 8.4 (44 reviews) | Not enough data | 

#### Monitoring

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Regulations Enforcement** | Not enough data | 8.2 (42 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 8.3 (42 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.3 (38 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | Not enough data | Not enough data | 
| **Calibration** | 8.9 (74 reviews) | Not enough data | Not enough data | 
| **Reports** | 9.0 (76 reviews) | Not enough data | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Feedback** | 8.7 (77 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.2 (75 reviews) | Not enough data | Not enough data | 
| **Training** | 9.1 (73 reviews) | Not enough data | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Integrations** | 8.6 (69 reviews) | Not enough data | Not enough data | 
| **Compliance** | 9.2 (75 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.1 (23 reviews) | Not enough data | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | 8.1/10 | 65 |
| **Aspect Workforce** | N/A | N/A |

#### Platform Basics

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.2 (55 reviews) | Not enough data | 
| **Dashboard** | Not enough data | 8.5 (54 reviews) | Not enough data | 
| **Performance** | Not enough data | 8.2 (56 reviews) | Not enough data | 

#### Platform Content

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (53 reviews) | Not enough data | 
| **File Sharing** | Not enough data | 7.4 (44 reviews) | Not enough data | 
| **Content Library** | Not enough data | 7.8 (42 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.2 (49 reviews) | Not enough data | 
| **Mobility** | Not enough data | 8.7 (58 reviews) | Not enough data | 
| **Forecasting** | Not enough data | 7.8 (46 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.0 (45 reviews) | Not enough data | 
| **Portal** | Not enough data | 8.0 (40 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 169 |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | 8.3/10 | 57 |

#### Workforce Management

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Agent Availability** | 9.1 (149 reviews) ✓ Verified | Not enough data | 8.9 (49 reviews) ✓ Verified | 
| **Skills Management** | 8.9 (147 reviews) ✓ Verified | Not enough data | 8.2 (46 reviews) ✓ Verified | 
| **Shift Scheduling** | 9.2 (155 reviews) ✓ Verified | Not enough data | 9.1 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.8 (143 reviews) ✓ Verified | Not enough data | 8.9 (47 reviews) ✓ Verified | 
| **Mobile Access** | 8.3 (139 reviews) | Not enough data | 7.6 (38 reviews) ✓ Verified | 

#### Administration

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Automation** | 8.7 (145 reviews) ✓ Verified | Not enough data | 8.0 (48 reviews) ✓ Verified | 
| **Performance Analysis** | 8.9 (148 reviews) ✓ Verified | Not enough data | 8.0 (48 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (152 reviews) ✓ Verified | Not enough data | 8.0 (47 reviews) ✓ Verified | 
| **Forecasting** | 8.9 (148 reviews) ✓ Verified | Not enough data | 8.0 (48 reviews) ✓ Verified | 
| **Intraday Management** | 8.8 (145 reviews) ✓ Verified | Not enough data | 8.6 (49 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | 8.4/10 | 5 |

#### Generative AI

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 

#### Monitoring

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Interactions** | Not enough data | Not enough data | 8.3 (5 reviews) | 
| **Web & Application Usage** | Not enough data | Not enough data | 7.7 (5 reviews) | 
| **Mobile App Usage** | Not enough data | Not enough data | Not enough data | 
| **Screenshots** | Not enough data | Not enough data | Not enough data | 
| **Web Blocking** | Not enough data | Not enough data | Not enough data | 

#### Activity Monitoring - Employee Monitoring

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Calls** | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **Email Activity Tracking** | Not enough data | Not enough data | Not enough data | 
| **Social Media Activity Tracking** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 

#### Feedback

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Archives** | Not enough data | Not enough data | 7.7 (5 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Project** | Not enough data | Not enough data | Not enough data | 
| **Hours** | Not enough data | Not enough data | Not enough data | 
| **Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Burnout Indicators** | Not enough data | Not enough data | Not enough data | 

### Machine Learning

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | N/A | N/A |

#### Integration - Machine Learning

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 

#### Learning - Machine Learning

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Training Data** | Not enough data | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | Not enough data | 
| **Algorithm** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | N/A | N/A |
| **Aspect Workforce** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Workforce.com** | 8.7/10 | 25 |
| **Aspect Workforce** | N/A | N/A |

#### Time Tracking

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 9.5 (24 reviews) | Not enough data | 
| **Tracking Time to Project/Task** | Not enough data | 9.3 (20 reviews) | Not enough data | 
| **Billable Time Rate Management** | Not enough data | 8.8 (19 reviews) | Not enough data | 

#### Client Invoicing

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 7.5 (17 reviews) | Not enough data | 
| **Electronic Payments** | Not enough data | 7.8 (16 reviews) | Not enough data | 
| **Project Accounting / Revenue Recognition** | Not enough data | 7.8 (17 reviews) | Not enough data | 

#### Mobile Time Tracking

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Time Tracking** | Not enough data | 9.2 (20 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Business Tool Integration** | Not enough data | 9.0 (20 reviews) | Not enough data | 
| **Workflow** | Not enough data | 9.1 (21 reviews) | Not enough data | 
| **Automated Reminders** | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Policy Compliance Management** | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.2 (20 reviews) | Not enough data | 

#### Platform

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.3 (18 reviews) | Not enough data | 
| **APIs / Integration** | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **Internationalization** | Not enough data | 8.6 (16 reviews) | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.7 (21 reviews) | Not enough data | 
| **Mobile User Support** | Not enough data | 8.9 (19 reviews) | Not enough data | 
| **Offline** | Not enough data | 7.0 (16 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 96 |
| **Workforce.com** | 8.9/10 | 24 |
| **Aspect Workforce** | 9.2/10 | 6 |

#### Platform

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Customization ** | 8.5 (76 reviews) | 8.1 (18 reviews) | 8.3 (6 reviews) | 
| **Integration APIs** | 8.4 (71 reviews) | 8.5 (17 reviews) | 8.6 (6 reviews) | 
| **Internationalization** | 8.5 (76 reviews) | 8.5 (16 reviews) | 9.3 (5 reviews) | 
| **User, Role, and Access Management** | 8.9 (76 reviews) | 9.2 (18 reviews) | 8.6 (6 reviews) | 
| **Performance** | 9.1 (77 reviews) | 9.0 (19 reviews) | 9.4 (6 reviews) | 
| **Mobility** | 8.4 (78 reviews) | 9.4 (18 reviews) | 8.6 (6 reviews) | 
| **Reporting** | 8.6 (75 reviews) | 9.2 (17 reviews) | 9.7 (6 reviews) | 
| **Dashboards** | 8.3 (76 reviews) | 9.2 (18 reviews) | 9.7 (6 reviews) | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | 8.7 (15 reviews) | 8.9 (6 reviews) | 
| **Shift Scheduling** | 9.1 (88 reviews) | 9.0 (18 reviews) | 9.2 (6 reviews) | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | 9.3 (15 reviews) | 9.4 (6 reviews) | 
| **Absence & Leave Management** | 9.0 (86 reviews) | 8.9 (18 reviews) | 9.7 (5 reviews) | 
| **Skills Management** | 8.8 (78 reviews) | 9.0 (16 reviews) | 9.4 (6 reviews) | 
| **Succession Planning** | 8.6 (80 reviews) | 8.7 (14 reviews) | 9.2 (6 reviews) | 
| **Workforce Analytics** | 9.0 (86 reviews) | 9.2 (15 reviews) | 9.4 (6 reviews) | 
| **Self-Service Capabilities** | 8.8 (84 reviews) | 8.3 (14 reviews) | 9.3 (5 reviews) | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | 9.1 (15 reviews) | 9.7 (5 reviews) | 
| **Team Communication** | 7.9 (77 reviews) | 9.1 (15 reviews) | 9.7 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Calabrio ONE (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Workforce.com (4):** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Payroll Software](https://www.g2.com/categories/payroll)

**Unique to Aspect Workforce (4):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Machine Learning Software](https://www.g2.com/categories/machine-learning)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Workforce.com | Aspect Workforce | 
|---|---|---|---|
| **Small-Business** | 6.1% | 48.1% | 8.6% | 
| **Mid-Market** | 55.5% | 48.1% | 29.7% | 
| **Enterprise** | 38.4% | 3.7% | 61.7% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.8%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.6%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.8%
- **Other:** 33.8%

#### Workforce.com

- **Hospitality:** 31.8%
- **Hospital & Health Care:** 9.3%
- **Restaurants:** 6.5%
- **Retail:** 5.6%
- **Entertainment:** 4.7%
- **Food & Beverages:** 4.7%
- **Consumer Services:** 3.7%
- **Leisure, Travel & Tourism:** 3.7%
- **Sports:** 2.8%
- **Education Management:** 1.9%
- **Other:** 25.2%

#### Aspect Workforce

- **Financial Services:** 11.9%
- **Telecommunications:** 9.9%
- **Insurance:** 7.3%
- **Information Technology and Services:** 6.6%
- **Outsourcing/Offshoring:** 6.3%
- **Retail:** 5.9%
- **Consumer Services:** 5.6%
- **Hospital & Health Care:** 5.0%
- **Airlines/Aviation:** 3.3%
- **Banking:** 3.3%
- **Other:** 35.0%

---
## Alternatives

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- [Homebase](https://www.g2.com/products/homebase/reviews) — 4.5/5 stars (468 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12588 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [When I Work](https://www.g2.com/products/when-i-work/reviews) — 4.4/5 stars (381 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3502 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5307 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6350 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (788 reviews)

### Alternatives to Aspect Workforce

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) — 4.2/5 stars (178 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7326 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Workforce.com

No discussions available for this product.

### Aspect Workforce

- Title: [What does aspect software do?](https://www.g2.com/discussions/what-does-aspect-software-do) — 1 comment
  > **Top comment:** "Aspect/Alvaria is a workforce management software tool.   This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service..."
- Title: [Where is the best place to retrive training docs?](https://www.g2.com/discussions/13841-where-is-the-best-place-to-retrive-training-docs) — 1 comment, 1 upvote
  > **Top comment:** "For training documentation or questions, please go to https://www.aspect.com/support.  You can either chat/call our support team directly, or log in to the..."
- Title: [What factors affect the FTE calculation? How the shrinkage module impact that calculation ?](https://www.g2.com/discussions/13800-what-factors-affect-the-fte-calculation-how-the-shrinkage-module-impact-that-calculation) — 1 comment, 1 upvote
  > **Top comment:** "The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-workforce-com-vs-aspect-workforce)