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Compare Calabrio ONE and Workforce.com 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEWorkforce.com
Star Rating
(113)4.5 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Workforce.comCalabrio ONE vs Workforce.com
When assessing the two solutions, reviewers found Calabrio ONE easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Calabrio ONE meets the needs of their business better than Workforce.com.
- When comparing quality of ongoing product support, reviewers felt that Calabrio ONE is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Calabrio ONE over Workforce.com.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableWorkforce.com
No pricing availableFree Trial
Calabrio ONE
No trial information availableWorkforce.com
No trial information availableRatings
Meets Requirements
8.8
302
8.7
86
Ease of Use
9.0
310
8.6
87
Ease of Setup
8.6
217
8.4
67
Ease of Admin
8.5
142
8.4
59
Quality of Support
9.0
286
8.8
81
Has the product been a good partner in doing business?
8.8
143
8.8
57
Product Direction (% positive)
9.1
298
8.6
76
Features by Category
Employee Self Service
Not enough data
9.0
7
Not enough data
8.9
6
Not enough data
9.0
7
Administration
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.2
6
Not enough data
8.1
6
Not enough data
9.4
6
Not enough data
8.1
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.1
6
Taxes
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Integration
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
9.4
6
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Automation
Not enough data
8.6
46
Logistics
Not enough data
8.7
47
Not enough data
8.4
44
Not enough data
8.5
32
Management
Not enough data
8.6
45
Not enough data
9.0
46
Not enough data
8.5
47
Not enough data
8.6
48
Not enough data
8.6
46
Not enough data
8.7
49
Not enough data
8.4
44
Monitoring
Not enough data
8.1
40
Not enough data
8.3
42
Not enough data
8.3
38
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Platform Basics
Not enough data
8.1
53
Not enough data
8.4
53
Not enough data
8.1
53
Platform Content
Not enough data
8.2
52
Not enough data
7.4
44
Not enough data
7.8
42
Platform Additional Functionality
Not enough data
8.2
49
Not enough data
8.7
55
Not enough data
7.7
45
Not enough data
8.0
45
Not enough data
8.0
40
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
9.5
22
Not enough data
9.3
20
Not enough data
8.8
19
Client Invoicing
Not enough data
7.5
17
Not enough data
7.8
16
Not enough data
7.8
17
Mobile Time Tracking
Not enough data
9.2
20
Administration
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
8.9
19
Not enough data
8.9
19
Not enough data
9.2
20
Platform
Not enough data
9.3
18
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.7
20
Not enough data
8.8
18
Not enough data
7.0
16
Platform
8.5
75
7.9
17
8.4
71
8.4
16
8.5
75
8.5
16
8.9
75
9.1
17
9.1
77
9.0
18
8.4
77
9.3
17
8.6
75
9.2
17
8.3
75
9.1
17
Workforce Management Platform Features
8.9
82
8.7
15
9.1
87
9.2
16
9.1
86
9.3
15
9.0
85
9.1
16
8.8
78
8.9
15
8.6
80
8.7
14
8.9
85
9.2
15
8.8
83
8.3
14
8.2
82
9.1
15
7.9
77
9.0
14
Categories
Categories
Shared Categories
Calabrio ONE and Workforce.com are categorized as Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workforce.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Hospitality
33.7%
Hospital & Health Care
9.9%
Restaurants
6.9%
Retail
5.9%
Leisure, Travel & Tourism
4.0%
Other
39.6%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Workforce.com has no discussions with answers
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