Compare Calabrio ONE and Workforce.com
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (48.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(387)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONE
Workforce.com
Star Rating
(119)4.5 out of 5
Market Segments
Small-Business (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Workforce.com
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user experience, with many praising its user-friendly interface that simplifies daily tasks like checking schedules and managing adherence. Users appreciate how easy it is to navigate, making it a reliable tool for workforce management.
- According to verified reviews, Workforce.com shines in its implementation process, with users highlighting the exceptional support from the team during onboarding. One user noted it was the best implementation experience they've had in nearly 20 years, showcasing the platform's commitment to customer service.
- Reviewers mention that Calabrio ONE offers superior accuracy in reporting and adherence tracking, which is crucial for effective workforce management. Users have expressed confidence in its capabilities, stating it effectively meets their reporting needs.
- Users say that Workforce.com provides a comprehensive range of functions, including HR administration and employee records management. This versatility allows businesses to streamline various processes, making it a valuable tool for organizations looking for an all-in-one solution.
- G2 reviewers highlight that Calabrio ONE's ease of setup is a significant advantage, with many users finding the initial configuration straightforward. This contrasts with some feedback on Workforce.com, where users noted a slightly more complex setup process.
- According to recent feedback, while both platforms offer solid support, Calabrio ONE stands out with a higher quality of support ratings. Users have expressed satisfaction with the responsiveness and effectiveness of the support team, which enhances their overall experience with the software.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableWorkforce.com
No pricing availableFree Trial
Calabrio ONE
No trial information availableWorkforce.com
No trial information availableRatings
Meets Requirements
8.8
309
8.8
92
Ease of Use
9.0
318
8.7
93
Ease of Setup
8.6
225
8.4
73
Ease of Admin
8.5
143
8.4
60
Quality of Support
9.0
293
8.9
87
Has the product been a good partner in doing business?
8.8
144
8.8
58
Product Direction (% positive)
9.0
305
8.7
82
Features by Category
Employee Self Service
Not enough data
9.2
8
Not enough data
8.9
6
Not enough data
9.2
8
Administration
Not enough data
10.0
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.3
7
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
8.1
6
Taxes
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Integration
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
9.4
6
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.7
6
Not enough data
9.7
6
Automation
Not enough data
8.6
46
Logistics
Not enough data
8.7
47
Not enough data
8.4
44
Not enough data
8.5
32
Management
Not enough data
8.6
46
Not enough data
9.0
47
Not enough data
8.6
48
Not enough data
8.7
49
Not enough data
8.6
46
Not enough data
8.7
50
Not enough data
8.4
44
Monitoring
Not enough data
8.2
42
Not enough data
8.3
42
Not enough data
8.3
38
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Platform Basics
Not enough data
8.2
55
Not enough data
8.5
54
Not enough data
8.2
56
Platform Content
Not enough data
8.3
53
Not enough data
7.4
44
Not enough data
7.8
42
Platform Additional Functionality
Not enough data
8.2
49
Not enough data
8.7
58
Not enough data
7.8
46
Not enough data
8.0
45
Not enough data
8.0
40
Workforce Management
9.1
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
8.8
143
|
Verified
Not enough data
8.3
139
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.7
152
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
9.5
24
Not enough data
9.3
20
Not enough data
8.8
19
Client Invoicing
Not enough data
7.5
17
Not enough data
7.8
16
Not enough data
7.8
17
Mobile Time Tracking
Not enough data
9.2
20
Administration
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
8.9
19
Not enough data
8.9
19
Not enough data
9.2
20
Platform
Not enough data
9.3
18
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.7
21
Not enough data
8.9
19
Not enough data
7.0
16
Platform
8.5
76
8.1
18
8.4
71
8.5
17
8.5
76
8.5
16
8.9
76
9.2
18
9.1
77
9.0
19
8.4
78
9.4
18
8.6
75
9.2
17
8.3
76
9.2
18
Workforce Management Platform Features
8.9
82
8.7
15
9.1
88
9.0
18
9.1
87
9.3
15
9.0
86
8.9
18
8.8
78
9.0
16
8.6
80
8.7
14
9.0
86
9.2
15
8.8
84
8.3
14
8.2
82
9.1
15
7.9
77
9.1
15
Categories
Categories
Shared Categories
Calabrio ONE and Workforce.com are categorized as Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Workforce.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.3%
Hospital & Health Care
11.4%
Financial Services
10.8%
Information Technology and Services
6.6%
Telecommunications
6.6%
Other
51.2%
Hospitality
31.8%
Hospital & Health Care
9.3%
Restaurants
6.5%
Retail
5.6%
Entertainment
4.7%
Other
42.1%
Alternatives
Discussions
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
Calabrio ONE has no more discussions with answers
Workforce.com has no discussions with answers
