# Calabrio ONE vs Verint Workforce Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user satisfaction, boasting a significantly higher overall score compared to Verint Workforce Management. Users appreciate its **user-friendly interface** , which simplifies checking schedules and adhering to them, making daily tasks more manageable.
- **According to verified reviews** , Calabrio ONE's implementation process is notably smooth, with many users highlighting the **intuitive onboarding wizard** that eases the initial setup. In contrast, Verint Workforce Management has received feedback indicating some challenges in configuration, which may lead to a steeper learning curve.
- **Users say** that Calabrio ONE provides high accuracy in workforce management, effectively addressing adherence and reporting needs. This reliability is a key factor for users who rely on the software for critical business analysis, whereas Verint's forecasting and scheduling features, while appreciated, do not match the same level of confidence reported by Calabrio users.
- **Reviewers mention** that Calabrio ONE shines in its ability to access individual agents' information and listen to their calls, which is invaluable for performance analysis. On the other hand, while Verint offers real-time monitoring and adherence tracking, some users feel it lacks the depth of insights provided by Calabrio.
- **G2 reviewers highlight** the quality of support provided by Calabrio ONE, with many users rating it highly for responsiveness and helpfulness. In comparison, Verint's support has received mixed feedback, with some users noting that it could be improved to better assist with complex issues.
- **According to recent user feedback** , Calabrio ONE's features for shift scheduling and time tracking are particularly well-received, with users praising the ease of managing these tasks. Verint, while functional, has not garnered the same level of enthusiasm for its scheduling capabilities, indicating a potential area for improvement.



| | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 393 | 178 | 
| **Largest Market Segment** | Mid-Market (55.7% of reviews) | Enterprise (54.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

### Verint Workforce Management

Pros:
- Ease of Use (18 reviews)
- Efficiency (16 reviews)

Cons:
- Limited Customization (8 reviews)
- Learning Curve (6 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
  | **Meets Requirements** | 8.8 (312 reviews) | 8.4 (96 reviews) | 
  | **Ease of Use** | 9.0 (322 reviews) | 8.4 (140 reviews) | 
  | **Ease of Setup** | 8.6 (229 reviews) | 7.8 (91 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 7.9 (37 reviews) | 
  | **Quality of Support** | 9.0 (297 reviews) | 8.1 (92 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 8.5 (37 reviews) | 
  | **Product Direction (% positive)** | 9.0 (308 reviews) | 8.1 (97 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Workforce Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Verint Workforce Management** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | Not enough data | 
| **Calibration** | 8.9 (74 reviews) | Not enough data | 
| **Reports** | 9.0 (76 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Feedback** | 8.7 (77 reviews) | Not enough data | 
| **Dashboards** | 9.2 (75 reviews) | Not enough data | 
| **Training** | 9.1 (73 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Integrations** | 8.6 (69 reviews) | Not enough data | 
| **Compliance** | 9.2 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (23 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 175 |
| **Verint Workforce Management** | 8.0/10 | 42 |

#### Workforce Management

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Agent Availability** | 9.1 (150 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Skills Management** | 8.9 (148 reviews) ✓ Verified | 8.2 (36 reviews) ✓ Verified | 
| **Shift Scheduling** | 9.3 (159 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.8 (144 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Mobile Access** | 8.3 (139 reviews) | 7.5 (29 reviews) ✓ Verified | 

#### Administration

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Automation** | 8.7 (146 reviews) ✓ Verified | 7.7 (34 reviews) ✓ Verified | 
| **Performance Analysis** | 8.9 (150 reviews) ✓ Verified | 7.8 (37 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (153 reviews) ✓ Verified | 7.8 (36 reviews) ✓ Verified | 
| **Forecasting** | 8.9 (150 reviews) ✓ Verified | 7.9 (37 reviews) ✓ Verified | 
| **Intraday Management** | 8.9 (147 reviews) ✓ Verified | 8.4 (37 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Verint Workforce Management** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Workforce Management** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Workforce Management** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 97 |
| **Verint Workforce Management** | 8.0/10 | 77 |

#### Platform

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Customization ** | 8.5 (77 reviews) | Feature Not Available | 
| **Integration APIs** | 8.4 (71 reviews) | 7.4 (37 reviews) | 
| **Internationalization** | 8.5 (76 reviews) | 7.6 (35 reviews) | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | 8.4 (45 reviews) | 
| **Performance** | 9.1 (78 reviews) | 8.4 (46 reviews) | 
| **Mobility** | 8.4 (78 reviews) | 7.7 (36 reviews) | 
| **Reporting** | 8.6 (76 reviews) | 7.9 (43 reviews) | 
| **Dashboards** | 8.3 (77 reviews) | 8.1 (41 reviews) | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | 8.2 (60 reviews) | 
| **Shift Scheduling** | 9.1 (89 reviews) | 8.5 (66 reviews) | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | 8.7 (67 reviews) | 
| **Absence & Leave Management** | 9.0 (86 reviews) | 8.0 (67 reviews) | 
| **Skills Management** | 8.8 (78 reviews) | 7.9 (61 reviews) | 
| **Succession Planning** | 8.6 (80 reviews) | Feature Not Available | 
| **Workforce Analytics** | 9.0 (86 reviews) | 8.3 (62 reviews) | 
| **Self-Service Capabilities** | 8.9 (85 reviews) | 7.8 (59 reviews) | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | 7.3 (47 reviews) | 
| **Team Communication** | 7.9 (77 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Calabrio ONE (4):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Verint Workforce Management | 
|---|---|---|
| **Small-Business** | 6.0% | 11.0% | 
| **Mid-Market** | 55.7% | 34.1% | 
| **Enterprise** | 38.3% | 54.9% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.2%
- **Hospital & Health Care:** 11.2%
- **Financial Services:** 10.7%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.8%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.7%
- **Other:** 34.2%

#### Verint Workforce Management

- **Insurance:** 13.3%
- **Financial Services:** 11.0%
- **Information Technology and Services:** 8.7%
- **Hospital & Health Care:** 7.5%
- **Telecommunications:** 6.4%
- **Consumer Services:** 6.4%
- **Banking:** 5.8%
- **Retail:** 4.0%
- **Automotive:** 3.5%
- **Utilities:** 2.9%
- **Other:** 30.6%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)

### Alternatives to Verint Workforce Management

- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2187 reviews)
- [Anaplan](https://www.g2.com/products/anaplan/reviews) — 4.6/5 stars (457 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6938 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (956 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Verint Workforce Management

- Title: [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) — 1 comment
  > **Top comment:** "Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right..."
- Title: [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) — 1 comment
  > **Top comment:** "Workforce planning and scheduling of resources including forecasting and resourcing scheduling rules"
- Title: [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) — 1 comment
  > **Top comment:** "When you want to schedule time off, you can submit a request for approval. First, go to My Home, then under My Requests, select Time Off Calendar. Then..."
- Title: [Any chance Verint can have this feature where it notifies you about your schedule and long calls?](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) — 1 comment, 1 upvote
  > **Top comment:** "Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-verint-workforce-management)