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Compare Calabrio ONE and Verint Workforce Management 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user satisfaction, boasting a significantly higher overall score compared to Verint Workforce Management. Users appreciate its user-friendly interface, which simplifies checking schedules and adhering to them, making daily tasks more manageable.
- According to verified reviews, Calabrio ONE's implementation process is notably smooth, with many users highlighting the intuitive onboarding wizard that eases the initial setup. In contrast, Verint Workforce Management has received feedback indicating some challenges in configuration, which may lead to a steeper learning curve.
- Users say that Calabrio ONE provides high accuracy in workforce management, effectively addressing adherence and reporting needs. This reliability is a key factor for users who rely on the software for critical business analysis, whereas Verint's forecasting and scheduling features, while appreciated, do not match the same level of confidence reported by Calabrio users.
- Reviewers mention that Calabrio ONE shines in its ability to access individual agents' information and listen to their calls, which is invaluable for performance analysis. On the other hand, while Verint offers real-time monitoring and adherence tracking, some users feel it lacks the depth of insights provided by Calabrio.
- G2 reviewers highlight the quality of support provided by Calabrio ONE, with many users rating it highly for responsiveness and helpfulness. In comparison, Verint's support has received mixed feedback, with some users noting that it could be improved to better assist with complex issues.
- According to recent user feedback, Calabrio ONE's features for shift scheduling and time tracking are particularly well-received, with users praising the ease of managing these tasks. Verint, while functional, has not garnered the same level of enthusiasm for its scheduling capabilities, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableVerint Workforce Management
No pricing availableFree Trial
Calabrio ONE
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.8
302
8.4
94
Ease of Use
9.0
310
8.4
138
Ease of Setup
8.6
217
7.8
89
Ease of Admin
8.5
142
7.9
36
Quality of Support
9.0
286
8.0
90
Has the product been a good partner in doing business?
8.8
143
8.5
36
Product Direction (% positive)
9.1
298
8.0
95
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Workforce Management
9.1
146
|
Verified
8.3
38
|
Verified
8.9
147
|
Verified
8.2
36
|
Verified
9.2
148
|
Verified
8.4
38
|
Verified
8.8
140
|
Verified
8.0
35
|
Verified
8.3
137
7.5
29
|
Verified
Administration
8.7
145
|
Verified
7.7
34
|
Verified
8.9
145
|
Verified
7.8
36
|
Verified
8.7
149
|
Verified
7.8
36
|
Verified
8.9
147
|
Verified
7.9
37
|
Verified
8.8
145
|
Verified
8.4
37
|
Verified
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Feature Not Available
8.4
71
7.4
37
8.5
75
7.6
35
8.9
75
8.4
45
9.1
77
8.4
45
8.4
77
7.7
36
8.6
75
7.8
42
8.3
75
8.1
40
Workforce Management Platform Features
8.9
82
8.2
60
9.1
87
8.5
66
9.1
86
8.7
67
9.0
85
8.0
67
8.8
78
7.9
61
8.6
80
Feature Not Available
8.9
85
8.3
62
8.8
83
7.8
59
8.2
82
7.3
47
7.9
77
Feature Not Available
Categories
Categories
Shared Categories
Calabrio ONE and Verint Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, and Speech Analytics
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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