# Calabrio ONE vs Verint Speech and Text Analytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user-friendliness, with many users appreciating its intuitive interface for checking schedules and tasks. This ease of use is a significant advantage for those managing workforce operations.
- **Users say** that Verint Speech and Text Analytics offers robust reporting capabilities, allowing teams to quickly identify trends and pain points in calls. This feature is particularly beneficial for organizations looking to pivot their strategies based on real-time insights.
- **Reviewers mention** that Calabrio ONE's setup process is notably straightforward, with users highlighting how quickly they could get started compared to other tools. This can be a crucial factor for teams eager to implement solutions without extensive delays.
- **According to verified reviews** , Verint Speech and Text Analytics is recognized for its ability to narrow down specific points of interest, which helps users focus on critical areas of improvement. However, some users may find it less intuitive than Calabrio ONE.
- **G2 reviewers highlight** that Calabrio ONE provides high accuracy in workforce management tasks, which instills confidence in users relying on it for adherence and reporting needs. This reliability can enhance overall operational efficiency.
- **Users report** that while both products have strong support, Calabrio ONE stands out with a higher quality of support ratings, indicating that users feel more supported in their day-to-day operations compared to Verint.



| | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 387 | 89 | 
| **Largest Market Segment** | Mid-Market (55.5% of reviews) | Enterprise (66.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

### Verint Speech and Text Analytics

Pros:
- Ease of Use (15 reviews)
- Accuracy (8 reviews)

Cons:
- Accuracy Issues (11 reviews)
- Inaccuracy (10 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
  | **Meets Requirements** | 8.8 (309 reviews) | 8.6 (27 reviews) | 
  | **Ease of Use** | 9.0 (318 reviews) | 8.6 (63 reviews) | 
  | **Ease of Setup** | 8.6 (225 reviews) | 8.3 (47 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 8.2 (10 reviews) | 
  | **Quality of Support** | 9.0 (293 reviews) | 8.3 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 8.7 (9 reviews) | 
  | **Product Direction (% positive)** | 9.0 (305 reviews) | 7.8 (27 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Speech and Text Analytics

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Call Analytics

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (5 reviews) | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | 8.7 (5 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Customer Scoring** | Not enough data | 9.0 (5 reviews) | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | Not enough data | 
| **Calibration** | 8.9 (74 reviews) | Not enough data | 
| **Reports** | 9.0 (76 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Feedback** | 8.7 (77 reviews) | Not enough data | 
| **Dashboards** | 9.2 (75 reviews) | Not enough data | 
| **Training** | 9.1 (73 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Integrations** | 8.6 (69 reviews) | Not enough data | 
| **Compliance** | 9.2 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (23 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 169 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Agent Availability** | 9.1 (149 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.2 (155 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (143 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (139 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Automation** | 8.7 (145 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (152 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.8 (145 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Setup

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Speech and Text Analytics** | 8.1/10 | 7 |

#### Generative AI

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.1 (7 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 96 |
| **Verint Speech and Text Analytics** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Customization ** | 8.5 (76 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.5 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (76 reviews) | Not enough data | 
| **Performance** | 9.1 (77 reviews) | Not enough data | 
| **Mobility** | 8.4 (78 reviews) | Not enough data | 
| **Reporting** | 8.6 (75 reviews) | Not enough data | 
| **Dashboards** | 8.3 (76 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (88 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (86 reviews) | Not enough data | 
| **Skills Management** | 8.8 (78 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (80 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (86 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (84 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | Not enough data | 
| **Team Communication** | 7.9 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Calabrio ONE (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Verint Speech and Text Analytics (2):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Verint Speech and Text Analytics | 
|---|---|---|
| **Small-Business** | 6.1% | 4.8% | 
| **Mid-Market** | 55.5% | 28.9% | 
| **Enterprise** | 38.4% | 66.3% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.8%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.6%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.8%
- **Other:** 33.8%

#### Verint Speech and Text Analytics

- **Insurance:** 15.7%
- **Financial Services:** 10.8%
- **Banking:** 9.6%
- **Consumer Services:** 9.6%
- **Health, Wellness and Fitness:** 8.4%
- **Utilities:** 7.2%
- **Telecommunications:** 7.2%
- **Airlines/Aviation:** 6.0%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.8%
- **Other:** 15.7%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)

### Alternatives to Verint Speech and Text Analytics

- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (233 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Verint Speech and Text Analytics

- Title: [What is Verint Text Analytics used for?](https://www.g2.com/discussions/what-is-verint-text-analytics-used-for) — 1 comment
  > **Top comment:** "Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-verint-speech-and-text-analytics)