# Calabrio ONE vs Surfboard WFM Comparison
---
## AI Generated Summary
- Users report that Calabrio ONE excels in "Agent Availability" with a score of 9.1, while Surfboard WFM also performs well but slightly lower at 9.0. Reviewers mention that Calabrio's real-time monitoring features enhance agent productivity significantly.
- Reviewers mention that Surfboard WFM shines in "Ease of Setup" with a score of 9.5 compared to Calabrio ONE's 8.6. Users on G2 appreciate Surfboard's intuitive onboarding process, making it easier for teams to get started quickly.
- G2 users highlight the superior "Quality of Support" from Surfboard WFM, scoring 9.8, while Calabrio ONE scores 9.1. Users say that Surfboard's customer service is responsive and helpful, which is crucial for ongoing operations.
- Users report that Calabrio ONE offers robust "Shift Scheduling" capabilities with a score of 9.3, while Surfboard WFM is slightly higher at 9.4. Reviewers mention that both platforms provide flexibility, but Calabrio's advanced features for managing complex schedules stand out.
- Reviewers mention that Surfboard WFM has a slight edge in "Mobile Access" with a score of 8.4 compared to Calabrio ONE's 8.4, but users on G2 appreciate the overall mobile functionality of both platforms, allowing for effective management on the go.
- Users say that Calabrio ONE's "Generative AI" features, particularly in "AI Text Generation" (9.3), are highly praised, while Surfboard WFM's scores are slightly lower. Reviewers mention that Calabrio's AI capabilities enhance reporting and analytics, making data-driven decisions easier.



| | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 0.0 out of 5 | 
| **Total Reviews** | 387 | 3 | 
| **Largest Market Segment** | Mid-Market (55.5% of reviews) | Not enough data | 
| **Entry Level Price** | No pricing available | Contact Us 10 Seats Per Year | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

### Surfboard WFM

**Not enough data**

---
## Ratings Comparison
| Rating | Calabrio ONE | Surfboard WFM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (309 reviews) | Not enough data | 
  | **Ease of Use** | 9.0 (318 reviews) | Not enough data | 
  | **Ease of Setup** | 8.6 (225 reviews) | Not enough data | 
  | **Ease of Admin** | 8.5 (143 reviews) | Not enough data | 
  | **Quality of Support** | 9.0 (293 reviews) | Not enough data | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.0 (305 reviews) | Not enough data | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Surfboard WFM

#### Entry-Level Pricing

Plan: Starters

Price: Contact Us 10 Seats Per Year

Description: Shift planning and basic reporting

Key Features:
- Shift planning
- Reporting
- Clocking in and out

[Browse all 3 editions](https://www.g2.com/products/surfboard-wfm/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Surfboard WFM** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | Not enough data | 
| **Calibration** | 8.9 (74 reviews) | Not enough data | 
| **Reports** | 9.0 (76 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Feedback** | 8.7 (77 reviews) | Not enough data | 
| **Dashboards** | 9.2 (75 reviews) | Not enough data | 
| **Training** | 9.1 (73 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Integrations** | 8.6 (69 reviews) | Not enough data | 
| **Compliance** | 9.2 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (23 reviews) | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Platform Basics

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 

#### Platform Content

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Portal** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 169 |
| **Surfboard WFM** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Agent Availability** | 9.1 (149 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.2 (155 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (143 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (139 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Automation** | 8.7 (145 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (152 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.8 (145 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Surfboard WFM** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Surfboard WFM** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 96 |
| **Surfboard WFM** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Customization ** | 8.5 (76 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.5 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (76 reviews) | Not enough data | 
| **Performance** | 9.1 (77 reviews) | Not enough data | 
| **Mobility** | 8.4 (78 reviews) | Not enough data | 
| **Reporting** | 8.6 (75 reviews) | Not enough data | 
| **Dashboards** | 8.3 (76 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (88 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (86 reviews) | Not enough data | 
| **Skills Management** | 8.8 (78 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (80 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (86 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (84 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | Not enough data | 
| **Team Communication** | 7.9 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Calabrio ONE (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Surfboard WFM (1):** [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Surfboard WFM | 
|---|---|---|
| **Small-Business** | 6.1% | 0% | 
| **Mid-Market** | 55.5% | 0% | 
| **Enterprise** | 38.4% | 0% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.8%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.6%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.8%
- **Other:** 33.8%

#### Surfboard WFM

No data available

---
## Alternatives

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)

### Alternatives to Surfboard WFM

- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12572 reviews)
- [Quinyx](https://www.g2.com/products/quinyx/reviews) — 4.3/5 stars (520 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6343 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3501 reviews)
- [Hubstaff](https://www.g2.com/products/hubstaff/reviews) — 4.4/5 stars (2249 reviews)
- [HROne](https://www.g2.com/products/uneecops-hrone/reviews) — 4.8/5 stars (2093 reviews)
- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1299 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1073 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (956 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Surfboard WFM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-surfboard-wfm)