Compare Calabrio ONE and Surfboard WFM
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Not enough data
Entry-Level Pricing
No pricing available
Contact Us 10 Seats Per Year
Calabrio ONE
Star Rating
(387)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONE
Surfboard WFM
Star Rating
(3)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 10 Seats Per Year
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Calabrio ONE excels in "Agent Availability" with a score of 9.1, while Surfboard WFM also performs well but slightly lower at 9.0. Reviewers mention that Calabrio's real-time monitoring features enhance agent productivity significantly.
- Reviewers mention that Surfboard WFM shines in "Ease of Setup" with a score of 9.5 compared to Calabrio ONE's 8.6. Users on G2 appreciate Surfboard's intuitive onboarding process, making it easier for teams to get started quickly.
- G2 users highlight the superior "Quality of Support" from Surfboard WFM, scoring 9.8, while Calabrio ONE scores 9.1. Users say that Surfboard's customer service is responsive and helpful, which is crucial for ongoing operations.
- Users report that Calabrio ONE offers robust "Shift Scheduling" capabilities with a score of 9.3, while Surfboard WFM is slightly higher at 9.4. Reviewers mention that both platforms provide flexibility, but Calabrio's advanced features for managing complex schedules stand out.
- Reviewers mention that Surfboard WFM has a slight edge in "Mobile Access" with a score of 8.4 compared to Calabrio ONE's 8.4, but users on G2 appreciate the overall mobile functionality of both platforms, allowing for effective management on the go.
- Users say that Calabrio ONE's "Generative AI" features, particularly in "AI Text Generation" (9.3), are highly praised, while Surfboard WFM's scores are slightly lower. Reviewers mention that Calabrio's AI capabilities enhance reporting and analytics, making data-driven decisions easier.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableSurfboard WFM
Starters
Contact Us
10 Seats Per Year
Shift planning and basic reporting
- Shift planning
- Reporting
- Clocking in and out
Free Trial
Calabrio ONE
No trial information availableSurfboard WFM
No trial information availableRatings
Meets Requirements
8.8
309
Not enough data
Ease of Use
9.0
318
Not enough data
Ease of Setup
8.6
225
Not enough data
Ease of Admin
8.5
143
Not enough data
Quality of Support
9.0
293
Not enough data
Has the product been a good partner in doing business?
8.8
144
Not enough data
Product Direction (% positive)
9.0
305
Not enough data
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.1
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
155
|
Verified
Not enough data
8.8
143
|
Verified
Not enough data
8.3
139
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.7
152
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
76
Not enough data
8.4
71
Not enough data
8.5
76
Not enough data
8.9
76
Not enough data
9.1
77
Not enough data
8.4
78
Not enough data
8.6
75
Not enough data
8.3
76
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
88
Not enough data
9.1
87
Not enough data
9.0
86
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
9.0
86
Not enough data
8.8
84
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Surfboard WFM are categorized as Workforce Management
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Surfboard WFM is categorized as Employee Scheduling
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Surfboard WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.3%
Hospital & Health Care
11.4%
Financial Services
10.8%
Information Technology and Services
6.6%
Telecommunications
6.6%
Other
51.2%
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Other
0%
Alternatives
Discussions
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
Calabrio ONE has no more discussions with answers
Surfboard WFM has no discussions with answers
