# Calabrio ONE vs Sestek Speech Analytics Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user-friendliness, with many users appreciating its intuitive interface for checking schedules and managing tasks. This ease of use is a significant advantage for those in workforce management roles.
- **Users say** that Sestek Speech Analytics stands out for its robust data analysis capabilities, particularly in handling large datasets efficiently. Reviewers highlight the product's ability to perform big data analysis quickly, which can be a game-changer for enterprises needing to process vast amounts of information.
- **According to verified reviews** , Calabrio ONE's setup process is praised for being straightforward, allowing users to get started without extensive configuration. This is particularly beneficial for teams looking to implement a solution quickly and with minimal disruption.
- **Reviewers mention** that Sestek Speech Analytics offers excellent support for the Turkish language, which is a unique feature that sets it apart from competitors. Users appreciate this specialization, especially in markets where Turkish is prevalent.
- **G2 reviewers highlight** that while both products have strong support ratings, Sestek Speech Analytics receives higher marks for overall quality of support. Users note that the assistance provided is timely and effective, which is crucial for maintaining operational efficiency.
- **Users report** that Calabrio ONE provides valuable features for monitoring individual agent performance, allowing business analysts to listen to calls directly. This capability is particularly useful for improving team performance and ensuring adherence to quality standards.



| | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 393 | 22 | 
| **Largest Market Segment** | Mid-Market (55.6% of reviews) | Enterprise (55.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

### Sestek Speech Analytics

**Not enough data**

---
## Ratings Comparison
| Rating | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
  | **Meets Requirements** | 8.8 (311 reviews) | 9.1 (19 reviews) | 
  | **Ease of Use** | 9.0 (321 reviews) | 9.1 (19 reviews) | 
  | **Ease of Setup** | 8.6 (228 reviews) | 9.5 (10 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 9.3 (10 reviews) | 
  | **Quality of Support** | 9.0 (296 reviews) | 9.6 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 9.5 (10 reviews) | 
  | **Product Direction (% positive)** | 9.0 (307 reviews) | 10.0 (19 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Sestek Speech Analytics

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Sestek Speech Analytics** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | Not enough data | 
| **Calibration** | 8.9 (74 reviews) | Not enough data | 
| **Reports** | 9.0 (76 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Feedback** | 8.7 (77 reviews) | Not enough data | 
| **Dashboards** | 9.2 (75 reviews) | Not enough data | 
| **Training** | 9.1 (73 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Integrations** | 8.6 (69 reviews) | Not enough data | 
| **Compliance** | 9.2 (75 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.1 (23 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.9/10 | 174 |
| **Sestek Speech Analytics** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Agent Availability** | 9.1 (149 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (147 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.3 (158 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (143 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (138 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Automation** | 8.7 (145 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (152 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.9 (146 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Sestek Speech Analytics** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Sestek Speech Analytics** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Sestek Speech Analytics** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 97 |
| **Sestek Speech Analytics** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Customization ** | 8.5 (77 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.5 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Performance** | 9.1 (78 reviews) | Not enough data | 
| **Mobility** | 8.4 (78 reviews) | Not enough data | 
| **Reporting** | 8.6 (76 reviews) | Not enough data | 
| **Dashboards** | 8.3 (77 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (89 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (86 reviews) | Not enough data | 
| **Skills Management** | 8.8 (78 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (80 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (86 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (85 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | Not enough data | 
| **Team Communication** | 7.9 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Calabrio ONE (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Sestek Speech Analytics | 
|---|---|---|
| **Small-Business** | 6.0% | 0% | 
| **Mid-Market** | 55.6% | 45.0% | 
| **Enterprise** | 38.4% | 55.0% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.2%
- **Hospital & Health Care:** 11.3%
- **Financial Services:** 10.7%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.3%
- **Insurance:** 4.4%
- **Retail:** 3.8%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.7%
- **Other:** 34.3%

#### Sestek Speech Analytics

- **Telecommunications:** 20.0%
- **Chemicals:** 15.0%
- **Airlines/Aviation:** 15.0%
- **Investment Banking:** 10.0%
- **Banking:** 10.0%
- **Nanotechnology:** 5.0%
- **Insurance:** 5.0%
- **Financial Services:** 5.0%
- **Consumer Services:** 5.0%
- **Computer Networking:** 5.0%
- **Other:** 5.0%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (169 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)

### Alternatives to Sestek Speech Analytics

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1829 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Sestek Speech Analytics

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-sestek-speech-analytics)