# Calabrio ONE vs Playvox Quality Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Playvox Quality Management excels in providing **customizable QA scorecards** and clear performance insights, making it a valuable tool for streamlining quality assurance processes. Users appreciate the ability to easily collaborate between QA and support teams, enhancing overall efficiency.
- **Users say** that Calabrio ONE stands out for its **user-friendly interface** and flexibility, which makes it easy to train staff. The software's new scheduling features in the cloud have also received positive feedback, indicating that it adapts well to user needs.
- **According to verified reviews** , Playvox Quality Management has a higher overall satisfaction score, reflecting its strong performance in areas like **ease of setup** and **quality of support**. Users highlight the intuitive onboarding process that helps teams get started quickly.
- **Reviewers mention** that while Calabrio ONE has shown engagement in resolving issues and developing new features based on user feedback, it still faces challenges in maintaining consistent performance. Users have noted that when it works well, it significantly enhances their experience.
- **G2 reviewers highlight** that Playvox Quality Management's robust evaluation features, such as the ability to customize feedback with images, make the qualification process easier and faster. This level of detail helps teams learn from mistakes and improve their performance.
- **Users report** that Calabrio ONE's initial setup was extremely easy, especially with onsite assistance, which is a significant advantage for organizations looking for a smooth implementation. However, some users feel that the software could benefit from more consistent updates and improvements.



| | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 429 | 1,163 | 
| **Largest Market Segment** | Mid-Market (56.8% of reviews) | Mid-Market (57.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (59 reviews)
- Features (39 reviews)

Cons:
- Missing Features (20 reviews)
- Poor Reporting (16 reviews)

### Playvox Quality Management

Pros:
- Ease of Use (30 reviews)
- Coaching (11 reviews)

Cons:
- Limited Customization (3 reviews)
- Missing Features (3 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (312 reviews) | 9.5 (904 reviews) | 
  | **Ease of Use** | 9.0 (330 reviews) | 9.5 (914 reviews) | 
  | **Ease of Setup** | 8.6 (235 reviews) | 9.5 (372 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 9.3 (209 reviews) | 
  | **Quality of Support** | 9.0 (297 reviews) | 9.6 (829 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 9.5 (202 reviews) | 
  | **Product Direction (% positive)** | 9.0 (308 reviews) | 9.2 (893 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Playvox Quality Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.1/10 | 81 |
| **Playvox Quality Management** | 9.6/10 | 911 |

#### Quality Assurance

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Evaluation** | 9.3 (76 reviews) | 9.7 (776 reviews) | 
| **Calibration** | 8.9 (75 reviews) | 9.6 (758 reviews) | 
| **Reports** | 9.0 (77 reviews) | 9.6 (783 reviews) | 

#### Engagement

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Feedback** | 8.8 (78 reviews) | 9.7 (782 reviews) | 
| **Dashboards** | 9.2 (76 reviews) | 9.6 (787 reviews) | 
| **Training** | 9.1 (74 reviews) | 9.5 (763 reviews) | 

#### Performance

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Integrations** | 8.6 (70 reviews) | 9.6 (721 reviews) | 
| **Compliance** | 9.2 (76 reviews) | 9.7 (736 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **AI Text Generation** | 9.3 (24 reviews) | 9.5 (153 reviews) | 
| **AI Text Summarization** | 9.2 (24 reviews) | 9.6 (153 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 182 |
| **Playvox Quality Management** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Agent Availability** | 9.1 (152 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.3 (163 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (147 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (139 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Automation** | 8.7 (146 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (154 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (155 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.9 (151 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.9 (147 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Playvox Quality Management** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Playvox Quality Management** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Playvox Quality Management** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 100 |
| **Playvox Quality Management** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Customization ** | 8.5 (78 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.6 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Dashboards** | 8.2 (78 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.2 (91 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.1 (88 reviews) | Not enough data | 
| **Skills Management** | 8.8 (78 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (80 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (86 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (86 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | Not enough data | 
| **Team Communication** | 7.9 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Calabrio ONE (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Playvox Quality Management | 
|---|---|---|
| **Small-Business** | 6.2% | 9.8% | 
| **Mid-Market** | 56.8% | 57.6% | 
| **Enterprise** | 37.0% | 32.6% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.4%
- **Hospital & Health Care:** 11.5%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 6.7%
- **Telecommunications:** 6.4%
- **Insurance:** 4.3%
- **Retail:** 4.0%
- **Banking:** 3.5%
- **Automotive:** 3.2%
- **Higher Education:** 2.7%
- **Other:** 34.0%

#### Playvox Quality Management

- **Consumer Services:** 21.7%
- **Banking:** 15.8%
- **Financial Services:** 6.1%
- **Food & Beverages:** 5.3%
- **Telecommunications:** 4.7%
- **Outsourcing/Offshoring:** 4.4%
- **Leisure, Travel & Tourism:** 3.2%
- **Food Production:** 3.1%
- **Information Technology and Services:** 2.8%
- **Computer Software:** 2.8%
- **Other:** 30.1%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (230 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2518 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (186 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)

### Alternatives to Playvox Quality Management

- [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews)
- [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews)
- [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (313 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Medallia Agent Connect](https://www.g2.com/products/medallia-agent-connect/reviews) — 4.6/5 stars (276 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2518 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (235 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Playvox Quality Management

- Title: [I suggest that you set up a program to teach another language through Playvox?](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) — 3 comments, 2 upvotes
  > **Top comment:** "Comment deleted by user."
- Title: [What is Playvox used for?](https://www.g2.com/discussions/what-is-playvox-used-for) — 1 comment
  > **Top comment:** "Tool to check the quality you have provided to your customers."
- Title: [What are the main reasons for weekly updates?](https://www.g2.com/discussions/quais-sao-os-motivos-principais-de-atualizacoes-semanais) — 1 comment, 1 upvote
  > **Top comment:** "I like to always be up to date with the updates."
- Title: [Does Playvox integrate with my CRM or service software?](https://www.g2.com/discussions/does-playvox-integrate-with-my-crm-or-service-software) — 1 comment, 1 upvote
  > **Top comment:** "."
- Title: [Is it possible to have the authority to know my ranking at the company level?](https://www.g2.com/discussions/is-it-possible-to-have-the-authority-to-know-my-ranking-at-the-company-level) — 1 comment, 1 upvote
  > **Top comment:** "Indeed, I have the authority to know my ranking at the company level"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-playvox-quality-management)