Link copied to clipboard # Calabrio ONE vs Medallia Customer Experience Comparison - What are their main differences? Share [ Export ](/compare/calabrio-one/medallia-customer-experience/export.csv) Calabrio ONEMedallia Customer Experience[+ Add Product](#) Pricing **Calabrio ONE** No pricing available **Medallia Customer Experience** Free Trial **Contact Us** Per Year ยท Medallia Experience Cloud **Pricing Insights** from reviews Time to Implement **Calabrio ONE** 3 monthsFaster Based on 6 responses **Medallia Customer Experience** 5 months Based on 18 responses Return on Investment **Calabrio ONE** 16 months3 months sooner Based on 6 responses **Medallia Customer Experience** 19 months Based on 14 responses Perceived Cost **Calabrio ONE** $$$$$ **Medallia Customer Experience** $$$$$ Average Discount **Calabrio ONE** 19%9% more **Medallia Customer Experience** 10% ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Calabrio ONE** [ Ease of Use (59) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1303108&qs=pros-and-cons#reviews)[ Features (39) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300558&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1302263&qs=pros-and-cons#reviews)[ Poor Reporting (16) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300308&qs=pros-and-cons#reviews) **Medallia Customer Experience** [ Feedback Management (17) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[ Helpful (16) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[ Learning Curve (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[ Limitations (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews) Integrations **Calabrio ONE** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-enterprise.png "Product Avatar Image") Cisco Unified Contact... ](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b708d0b35e19c8f51b24bd38b6322724/kustomer.png "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ View all ](https://www.g2.com/products/calabrio-one/integrations) **Medallia Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image") Accenture Song (formerly... ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ View all ](https://www.g2.com/products/medallia-customer-experience/integrations) Screenshots **Calabrio ONE** ![Calabrio ONE screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102072/2.png) **Medallia Customer Experience** ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png) **Ratings** from reviews Meets Requirements **Calabrio ONE** 8.8 8.8330 **Medallia Customer Experience** 8.7 8.7155 Ease of Use **Calabrio ONE** 9.0 9.0347 **Medallia Customer Experience** 8.6 8.6165 Ease of Setup **Calabrio ONE** 8.6 8.6251 **Medallia Customer Experience** 7.4 7.4120 Ease of Admin **Calabrio ONE** 8.5 8.5148 **Medallia Customer Experience** 7.7 7.786 Quality of Support **Calabrio ONE** 9.0 9.0315 **Medallia Customer Experience** 8.6 8.6138 Has the product been a good partner in doing business? **Calabrio ONE** 8.8 8.8149 **Medallia Customer Experience** 8.7 8.790 Product Direction (% positive) **Calabrio ONE** 9.0 9.0323 **Medallia Customer Experience** 9.5 9.5149 **Features** ratings from reviews Feedback Analytics 8.2 30 8.1 59 Experience Management Not enough data 8.1 76 Speech Analytics 7.3 5 Not enough data Contact Center Quality Assurance 9.0 89 Not enough data Contact Center Workforce 8.9 200 Not enough data Workforce Management 8.7 108 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 8.3% Mid-Market(51-1000 emp.) 55.5% Enterprise(\> 1000 emp.) 36.2% Small-Business(50 or fewer emp.) 8.3% Mid-Market(51-1000 emp.) 55.5% Enterprise(\> 1000 emp.) 36.2% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% **Reviewers' Industry** [![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")](https://www.g2.com/products/calabrio-one/reviews) Calabrio ONE Consumer Services 14.9% Hospital & Health Care 11.0% Financial Services 10.0% Information Technology and Services 6.7% Telecommunications 6.4% Other 51.0% [![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Customer Experience Hospitality 13.5% Financial Services 11.5% Information Technology and Services 7.3% Retail 6.8% Insurance 5.7% Other 55.2% Alternatives **Calabrio ONE Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Aspect Workforce](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg "Aspect Workforce") [ Aspect Workforce ](/products/aspect-workforce/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) **Medallia Customer Experience Alternatives** ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") [ Qualtrics Customer Experience ](/products/qualtrics-customer-experience/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg 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