# Calabrio ONE vs InMoment Experience Improvement (XI) Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that InMoment Experience Improvement (XI) Platform excels in user-friendliness, with many users highlighting its intuitive design and ease of use. One user mentioned, "InMoment is an easy to use platform," which suggests that new users can quickly adapt without extensive training.
- **Users say** that Calabrio ONE offers a flexible and user-friendly experience, particularly praising its new scheduling features and the ease of training staff. A reviewer noted, "I really like how user-friendly the interface is on Calabrio ONE," indicating that the platform is designed with usability in mind.
- **According to verified reviews** , InMoment's integration capabilities stand out, especially its feature that automatically sends feedback requests to customers after service interactions. This functionality is appreciated for enhancing customer relationships, as one user stated, "The best part is helping the vendors/business to capture the feedback of their customers."
- **Reviewers mention** that Calabrio ONE has shown a commitment to continuous improvement, with users noting that the company actively develops new features based on user feedback. This responsiveness to customer needs is a significant advantage, as highlighted by a user who appreciated the engagement in resolving issues.
- **Users report** that while InMoment has a higher satisfaction rating, Calabrio ONE has a larger volume of recent reviews, suggesting that it may be more widely adopted in the market. This could indicate a more robust community for support and shared experiences, which is valuable for new users.
- **According to recent feedback** , both platforms provide quality support, but InMoment stands out with a perfect score in this area. Users have praised the "supportive staff" who are "very responsive," which can be crucial for businesses needing timely assistance.



| | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 433 | 319 | 
| **Largest Market Segment** | Mid-Market (56.3% of reviews) | Small-Business (47.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

### InMoment Experience Improvement (XI) Platform

**Not enough data**

---
## Ratings Comparison
| Rating | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
  | **Meets Requirements** | 8.9 (316 reviews) | 9.0 (258 reviews) | 
  | **Ease of Use** | 9.0 (334 reviews) | 9.3 (257 reviews) | 
  | **Ease of Setup** | 8.6 (239 reviews) | 8.8 (163 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 9.0 (165 reviews) | 
  | **Quality of Support** | 9.0 (301 reviews) | 9.0 (204 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 9.3 (150 reviews) | 
  | **Product Direction (% positive)** | 9.0 (312 reviews) | 8.4 (251 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### InMoment Experience Improvement (XI) Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Call Analytics

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.1/10 | 83 |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Evaluation** | 9.3 (78 reviews) | Not enough data | 
| **Calibration** | 8.9 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (79 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Feedback** | 8.8 (80 reviews) | Not enough data | 
| **Dashboards** | 9.1 (78 reviews) | Not enough data | 
| **Training** | 9.2 (76 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Integrations** | 8.6 (72 reviews) | Not enough data | 
| **Compliance** | 9.2 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | 9.3 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (26 reviews) | Not enough data | 

### Natural Language Understanding (NLU)

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Algorithm

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Part of Speech Tagging** | Not enough data | Not enough data | 
| **Summarization** | Not enough data | Not enough data | 
| **Named Entity Recognition** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Emotion Detection** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 

#### System

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Data Ingestion & Wrangling** | Not enough data | Not enough data | 
| **Programming Language Support** | Not enough data | Not enough data | 
| **Drag and Drop** | Not enough data | Not enough data | 
| **Pre-Built Algorithms** | Not enough data | Not enough data | 
| **Customizable Models** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | 8.2/10 | 42 |

#### Analytics

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.5 (39 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (16 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.0 (11 reviews) | 
| **Gamification** | Not enough data | 5.7 (10 reviews) | 

#### Customization

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.3 (20 reviews) | 
| **Multilanguage Support** | Not enough data | 7.8 (15 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (15 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.5 (16 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.9/10 | 186 |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Workforce Management

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Agent Availability** | 9.1 (156 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | 9.3 (167 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | 8.8 (151 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Automation** | 8.7 (150 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | 8.9 (158 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.7 (159 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.9 (155 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | 8.9 (151 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | 8.3 (15 reviews) | 
| **Segmentation** | 8.5 (23 reviews) | 8.2 (10 reviews) | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | 8.3 (12 reviews) | 

#### Feedback Analysis

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | 7.2 (10 reviews) | 
| **Sentiment Analysis** | 7.2 (23 reviews) | 7.4 (7 reviews) | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | 8.8 (17 reviews) | 

#### Feedback Sources

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | 9.2 (13 reviews) | 
| **Surveys** | 8.2 (17 reviews) | 9.3 (12 reviews) | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | 9.2 (8 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Setup

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 103 |
| **InMoment Experience Improvement (XI) Platform** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Customization ** | 8.5 (78 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.6 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Dashboards** | 8.2 (78 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Labor Forecasting** | 8.9 (85 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (94 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (90 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (91 reviews) | Not enough data | 
| **Skills Management** | 8.9 (81 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (83 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (89 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (89 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (85 reviews) | Not enough data | 
| **Team Communication** | 8.0 (80 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Calabrio ONE (5):** [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to InMoment Experience Improvement (XI) Platform (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | InMoment Experience Improvement (XI) Platform | 
|---|---|---|
| **Small-Business** | 7.1% | 47.6% | 
| **Mid-Market** | 56.3% | 39.2% | 
| **Enterprise** | 36.6% | 13.2% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 14.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.1%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.4%
- **Insurance:** 4.2%
- **Retail:** 4.0%
- **Banking:** 3.4%
- **Automotive:** 3.2%
- **Higher Education:** 2.7%
- **Other:** 33.7%

#### InMoment Experience Improvement (XI) Platform

- **Computer Software:** 28.0%
- **Information Technology and Services:** 15.8%
- **Internet:** 7.1%
- **Marketing and Advertising:** 5.1%
- **Financial Services:** 4.8%
- **Retail:** 2.6%
- **Consumer Services:** 2.3%
- **Staffing and Recruiting:** 2.3%
- **Hospitality:** 1.9%
- **Human Resources:** 1.9%
- **Other:** 28.3%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
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### Alternatives to InMoment Experience Improvement (XI) Platform

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- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1753 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### InMoment Experience Improvement (XI) Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-inmoment-experience-improvement-xi-platform)