# Calabrio ONE vs Five9 Intelligent Cloud Contact Center Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Five9 Intelligent Cloud Contact Center Platform excels in **call handling and customer communication** , with users highlighting its intelligent call routing and CRM integrations that ensure quick connections to the right agents. This efficiency is a significant advantage for teams looking to enhance customer satisfaction.
- **Users say** Calabrio ONE stands out for its **user-friendly interface** , making it easy for agents to check their schedules and adhere to them. Reviewers appreciate how this simplicity helps them manage their daily tasks effectively, which is crucial for maintaining productivity in a busy contact center environment.
- **According to verified reviews** , Five9 provides a robust method for **monitoring trends** and quality control, with features that allow users to easily obtain transcripts and extract valuable insights from interactions. This capability is particularly beneficial for teams focused on improving service quality.
- **Reviewers mention** that Calabrio ONE offers high accuracy in **workforce management** , which users find essential for addressing adherence and reporting needs. The initial setup is also praised for being straightforward, allowing teams to get up and running quickly without extensive training.
- **Users highlight** that while Five9 is generally user-friendly, it sometimes faces challenges in **customization** to match specific workflows, which can lead to configuration difficulties for some teams. This aspect may require additional support during implementation.
- **G2 reviewers note** that Calabrio ONE's ability to access individual agents' information and listen to their calls is incredibly useful for business analysis. This feature provides a clear understanding of performance metrics, which is vital for continuous improvement in call center operations.



| | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 393 | 611 | 
| **Largest Market Segment** | Mid-Market (55.7% of reviews) | Mid-Market (56.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
  | **Meets Requirements** | 8.8 (312 reviews) | 8.4 (496 reviews) | 
  | **Ease of Use** | 9.0 (322 reviews) | 8.4 (506 reviews) | 
  | **Ease of Setup** | 8.6 (229 reviews) | 8.0 (361 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 8.0 (305 reviews) | 
  | **Quality of Support** | 9.0 (297 reviews) | 8.2 (477 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 8.6 (304 reviews) | 
  | **Product Direction (% positive)** | 9.0 (308 reviews) | 7.5 (490 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (8 reviews) | 
| **Customization ** | Not enough data | 7.9 (57 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | 
| **Integration** | Not enough data | 8.7 (9 reviews) | 
| **Reporting** | Not enough data | 8.1 (9 reviews) | 
| **Dashboards** | Not enough data | 8.3 (8 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |

#### Dialing Options

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (144 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.9 (138 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | 

#### Agent Tools

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.8 (122 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.6 (134 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (146 reviews) ✓ Verified | 

#### Automation

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (124 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.4 (118 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | 
| **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Administration

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Channels

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.0/10 | 80 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |

#### Quality Assurance

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Evaluation** | 9.3 (75 reviews) | 8.5 (51 reviews) | 
| **Calibration** | 8.9 (74 reviews) | 8.4 (50 reviews) | 
| **Reports** | 9.0 (76 reviews) | 8.4 (52 reviews) | 

#### Engagement

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Feedback** | 8.7 (77 reviews) | 8.4 (49 reviews) | 
| **Dashboards** | 9.2 (75 reviews) | 8.4 (56 reviews) | 
| **Training** | 9.1 (73 reviews) | 8.4 (50 reviews) | 

#### Performance

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Integrations** | 8.6 (69 reviews) | 8.8 (56 reviews) | 
| **Compliance** | 9.2 (75 reviews) | 8.9 (51 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | 9.3 (23 reviews) | 6.1 (11 reviews) | 
| **AI Text Summarization** | 9.1 (23 reviews) | 6.4 (11 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |

#### Channels

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (236 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.5 (171 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.9 (169 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.4 (163 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.5 (171 reviews) ✓ Verified | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.2 (58 reviews) | 

#### Functions

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (258 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (257 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.7 (230 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.1 (163 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.7 (194 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.8 (209 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.6 (190 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (33 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (37 reviews) | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | 6.7 (34 reviews) | 

#### Administrative

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.2 (229 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.7 (247 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.3 (262 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (203 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (172 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |

#### Compliance

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulations** | Not enough data | 8.8 (59 reviews) | 
| **Updates** | Not enough data | 8.8 (62 reviews) | 
| **Exemptions** | Not enough data | 8.5 (57 reviews) | 

#### Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scrubbing** | Not enough data | 8.6 (56 reviews) | 
| **Blocking** | Not enough data | 8.5 (59 reviews) | 
| **Campaign Management** | Not enough data | 8.6 (60 reviews) | 
| **Screening** | Not enough data | 8.5 (60 reviews) | 

#### Integration

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Phone Systems** | Not enough data | 8.8 (61 reviews) | 
| **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | 
| **Third-Party** | Not enough data | 8.5 (57 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |

#### ServiceNow Apps

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Responses

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.8/10 | 175 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |

#### Workforce Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Agent Availability** | 9.1 (150 reviews) ✓ Verified | 8.5 (50 reviews) ✓ Verified | 
| **Skills Management** | 8.9 (148 reviews) ✓ Verified | 8.6 (52 reviews) ✓ Verified | 
| **Shift Scheduling** | 9.3 (159 reviews) ✓ Verified | 8.3 (51 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.8 (144 reviews) ✓ Verified | 8.2 (50 reviews) ✓ Verified | 
| **Mobile Access** | 8.3 (139 reviews) | 6.5 (47 reviews) | 

#### Administration

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automation** | 8.7 (146 reviews) ✓ Verified | 8.0 (50 reviews) ✓ Verified | 
| **Performance Analysis** | 8.9 (150 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (153 reviews) ✓ Verified | 8.1 (55 reviews) ✓ Verified | 
| **Forecasting** | 8.9 (150 reviews) ✓ Verified | 8.2 (48 reviews) ✓ Verified | 
| **Intraday Management** | 8.9 (147 reviews) ✓ Verified | 8.3 (46 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Messaging Channels

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |

#### Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.7 (92 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (87 reviews) | 
| **Queue Management** | Not enough data | 8.3 (96 reviews) | 
| **Call Routing** | Not enough data | 8.7 (101 reviews) | 
| **Call Back** | Not enough data | 8.7 (98 reviews) | 
| **IVR** | Not enough data | 8.5 (96 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.9 (100 reviews) | 

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.1 (29 reviews) | 

#### Workforce Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Performance Evaluation** | Not enough data | 8.9 (93 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | 

#### Administrative

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (96 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (100 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |

#### Customer Support

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Text** | Not enough data | 8.1 (31 reviews) | 
| **Speech** | Not enough data | 8.2 (31 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (31 reviews) | 

#### Automation

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | 
| **Customization** | Not enough data | 8.4 (30 reviews) | 
| **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | 

#### Artificial Intelligence

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Learning** | Not enough data | Feature Not Available | 
| **Language** | Not enough data | 7.8 (29 reviews) | 
| **Conversational AI** | Not enough data | 7.5 (29 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | 

#### Communication

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (56 reviews) | 
| **Notifications** | Not enough data | 8.9 (57 reviews) | 
| **Targeted Emails** | Not enough data | 8.1 (50 reviews) | 
| **In-App Messaging** | Not enough data | 8.4 (52 reviews) | 
| **Co-Browsing** | Not enough data | 8.1 (43 reviews) | 

####  Internal Use

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | Not enough data | 7.9 (57 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (46 reviews) | 
| **Lead Development** | Not enough data | 7.7 (45 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | 
| **Team Inbox ** | Not enough data | 7.9 (49 reviews) | 
| **Customer Profiles** | Not enough data | 8.4 (50 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### AI Compliance

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |

#### Agentic AI - Outbound Call Tracking

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (8 reviews) | 

#### Calling

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Record Calls** | Not enough data | 9.3 (12 reviews) | 
| **Generate Location** | Not enough data | 8.2 (11 reviews) | 
| **Call Types** | Not enough data | 8.6 (11 reviews) | 
| **Click-to-Call** | Not enough data | 9.2 (12 reviews) | 
| **Auto Dialer** | Not enough data | 9.2 (12 reviews) | 

#### Contacts

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (12 reviews) | 
| **Information Locater** | Not enough data | 8.8 (10 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (12 reviews) | 

#### Insights

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Notes** | Not enough data | 8.3 (12 reviews) | 
| **Daily Summary** | Not enough data | 8.8 (11 reviews) | 
| **Automated Voicemails** | Not enough data | 9.0 (12 reviews) | 
| **Automated Emails** | Not enough data | 8.2 (12 reviews) | 
| **Sorts Prospects** | Not enough data | 8.3 (10 reviews) | 
| **Automated Note Taking** | Not enough data | 7.6 (9 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Reporting

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 97 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Customization ** | 8.5 (77 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.5 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Performance** | 9.1 (78 reviews) | Not enough data | 
| **Mobility** | 8.4 (78 reviews) | Not enough data | 
| **Reporting** | 8.6 (76 reviews) | Not enough data | 
| **Dashboards** | 8.3 (77 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Labor Forecasting** | 8.9 (82 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (89 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (87 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (86 reviews) | Not enough data | 
| **Skills Management** | 8.8 (78 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (80 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (86 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (85 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.2 (82 reviews) | Not enough data | 
| **Team Communication** | 7.9 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Calabrio ONE (3):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Five9 Intelligent Cloud Contact Center Platform (23):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Five9 Intelligent Cloud Contact Center Platform | 
|---|---|---|
| **Small-Business** | 6.0% | 23.1% | 
| **Mid-Market** | 55.7% | 56.8% | 
| **Enterprise** | 38.3% | 20.1% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 13.2%
- **Hospital & Health Care:** 11.2%
- **Financial Services:** 10.7%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.6%
- **Insurance:** 4.4%
- **Retail:** 3.8%
- **Automotive:** 3.3%
- **Banking:** 3.3%
- **Higher Education:** 2.7%
- **Other:** 34.2%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (314 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (227 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (171 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-five9-intelligent-cloud-contact-center-platform)