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Compare Calabrio ONE and evaluagent 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEevaluagent
Star Rating
(423)4.5 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that evaluagent excels in user experience, particularly for quality assurance and feedback processes. Users appreciate its minimalistic design and the ease of navigating through features, making it a handy tool for tracking performance and feedback.
- According to verified reviews, Calabrio ONE stands out for its high accuracy in workforce management, allowing users to confidently rely on it for adherence and reporting needs. Reviewers highlight its ability to access individual agents' information and listen to calls, which is invaluable for business analysis.
- Users say that evaluagent's implementation process is straightforward, with many finding it super easy to create contacts for evaluation. This streamlined setup contributes to a more efficient workflow, especially for teams focused on quality assurance.
- Reviewers mention that Calabrio ONE offers a user-friendly interface for checking daily schedules, which helps users adhere to their planned tasks. This feature is particularly beneficial for those managing workforce schedules in a call center environment.
- G2 reviewers highlight that while both products have similar star ratings, evaluagent's overall G2 Score reflects a stronger market presence and user satisfaction, particularly in the contact center quality assurance space, where it outperforms Calabrio ONE.
- According to recent user feedback, Calabrio ONE's initial setup is praised for being a breeze compared to other tools, which can be a significant advantage for teams looking to minimize downtime during implementation.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Calabrio ONE
No trial information availableevaluagent
Free Trial is available
Ratings
Meets Requirements
8.8
302
9.1
363
Ease of Use
9.0
310
9.0
372
Ease of Setup
8.6
217
9.2
262
Ease of Admin
8.5
142
9.1
100
Quality of Support
9.0
286
9.1
321
Has the product been a good partner in doing business?
8.8
143
9.3
101
Product Direction (% positive)
9.1
298
9.4
365
Features by Category
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
75
9.2
334
8.9
74
8.9
314
9.0
76
8.8
330
Engagement
8.7
77
9.0
319
9.2
75
8.7
326
9.1
73
8.4
288
Performance
8.6
69
8.5
294
9.2
75
8.9
292
Generative AI
9.3
23
7.4
202
9.1
23
7.5
200
Workforce Management
9.1
146
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
148
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
145
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and evaluagent are categorized as Contact Center Quality Assurance and Speech Analytics
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Contact Center Workforce, and Workforce Management
evaluagent is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Financial Services
22.0%
Consumer Services
20.3%
Insurance
8.7%
Gambling & Casinos
3.6%
Computer Games
3.4%
Other
41.9%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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