Compare Calabrio ONE and CallFinder 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Mid-Market (85.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Calabrio ONE
Star Rating
(381)4.5 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONECallFinder
Star Rating
(27)4.5 out of 5
Market Segments
Mid-Market (85.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user experience, with many praising its user-friendly interface that simplifies daily tasks like checking schedules and adhering to plotted schedules. This ease of use is a significant advantage for workforce management.
- Users say that CallFinder provides valuable insights through its call data, which has been described as a game changer for performance evaluations. Reviewers appreciate the ability to access comprehensive data on all calls, enhancing their quality evaluation processes.
- According to verified reviews, Calabrio ONE stands out for its high accuracy in workforce management, allowing users to rely on it confidently for adherence and reporting needs. This reliability is crucial for effective call center operations.
- Reviewers mention that while CallFinder offers helpful features like call transcriptions, which are particularly beneficial for longer calls, it may not match the comprehensive capabilities of Calabrio ONE in terms of overall functionality and user satisfaction.
- G2 reviewers highlight that Calabrio ONE's setup process is notably smooth, with users noting that the initial setup was a breeze compared to other tools. This quick implementation is a significant plus for teams looking to get up and running efficiently.
- Users report that while CallFinder has a strong focus on quality evaluations, it lacks the extensive user base and recent feedback that Calabrio ONE enjoys, which may impact the perceived reliability and ongoing support for new users.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableCallFinder
CallFinder Acuity
Contact Us
CallFinder Acuity is our full-solutions suite and includes automated scorecards and Managed Client Services.
With CallFinder Acuity, you get everything that comes with CallFinder View, plus automated scorecards. Your entire team will have access to in-depth evaluations of every agent, and every agent team, providing 100% visibility into your customer interactions. Use CallFinder’s automated scorecards to assess agent knowledge gaps, uncover performance trends, and identify agents who perform well, and which agents need more coaching.
- Automated Scorecards
- Managed Client Services
- Searchable Call Transcriptions
Free Trial
Calabrio ONE
No trial information availableCallFinder
Free Trial is available
Ratings
Meets Requirements
8.8
304
8.3
25
Ease of Use
9.0
312
7.7
26
Ease of Setup
8.6
219
9.2
8
Ease of Admin
8.5
143
9.0
7
Quality of Support
9.0
288
9.4
23
Has the product been a good partner in doing business?
8.8
144
10.0
7
Product Direction (% positive)
9.1
300
8.7
27
Features by Category
Quality Assurance
9.3
75
8.1
15
8.9
74
8.1
15
9.0
76
7.7
17
Engagement
8.7
77
8.9
17
9.2
75
9.0
16
9.1
73
9.1
16
Performance
8.6
69
7.9
13
9.2
75
8.9
14
Generative AI
9.3
23
Feature Not Available
9.1
23
Feature Not Available
Compliance
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
7.8
9
Management
Not enough data
7.6
9
Not enough data
7.1
8
Not enough data
8.3
9
Not enough data
7.5
8
Integration
Not enough data
7.4
9
Not enough data
7.3
8
Not enough data
7.4
7
Workforce Management
9.1
147
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
9.2
149
|
Verified
Not enough data
8.8
140
|
Verified
Not enough data
8.3
137
Not enough data
Administration
8.7
145
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
8.7
149
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
76
Not enough data
8.4
71
Not enough data
8.5
76
Not enough data
8.9
76
Not enough data
9.1
77
Not enough data
8.4
78
Not enough data
8.6
75
Not enough data
8.3
76
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
87
Not enough data
9.0
86
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
9.0
86
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and CallFinder are categorized as Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallFinder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.5%
Financial Services
11.0%
Information Technology and Services
6.8%
Telecommunications
6.8%
Other
51.0%
Insurance
11.1%
Health, Wellness and Fitness
11.1%
Banking
11.1%
Telecommunications
7.4%
Retail
7.4%
Other
51.9%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
CallFinder has no discussions with answers
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