# CAKE POS vs SpotOn Comparison --- ## AI Generated Summary - **G2 reviewers report** that SpotOn excels in overall user satisfaction, boasting a significantly higher G2 Score compared to CAKE POS. Users appreciate its intuitive design and comprehensive back-of-house features, which streamline daily operations and reduce the need for multiple systems. - **Users say** that SpotOn's implementation process is notably smooth, with many highlighting how easy it is to train new staff members. This ease of use is a key factor for businesses looking to onboard quickly and efficiently. - **According to verified reviews** , CAKE POS shines in customer support, with users praising the well-trained help desk technicians who are responsive and effective in resolving issues. This level of support can be crucial for businesses that rely on timely assistance. - **Reviewers mention** that while CAKE POS has a higher star rating, it has fewer recent reviews, which may indicate less current user engagement. In contrast, SpotOn has received a steady stream of recent feedback, suggesting ongoing user satisfaction and product relevance. - **Users highlight** that SpotOn's reporting capabilities are a standout feature, providing valuable insights into sales trends and inventory management. This functionality is particularly appreciated by small businesses looking to optimize their operations. - **G2 reviewers note** that while CAKE POS offers strong features in areas like loyalty management and payment processing, SpotOn's overall performance in user experience and feature integration makes it a more appealing choice for many users. | | CAKE POS | SpotOn | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | | **Total Reviews** | 39 | 238 | | **Largest Market Segment** | Small-Business (87.2% of reviews) | Small-Business (61.7% of reviews) | | **Entry Level Price** | Contact Us | Starting at $0.00 | --- ## Top Pros & Cons ### CAKE POS Pros: - Cloud Hosting (1 reviews) - Customer Support (1 reviews) Cons: - Unfriendly Interface (1 reviews) ### SpotOn Pros: - Customer Support (75 reviews) - Ease of Use (58 reviews) Cons: - Poor Customer Support (24 reviews) - Difficult Setup (15 reviews) --- ## Ratings Comparison | Rating | CAKE POS | SpotOn | |---|---|---| | **Meets Requirements** | 9.0 (31 reviews) | 8.5 (206 reviews) | | **Ease of Use** | 9.7 (32 reviews) | 8.5 (210 reviews) | | **Ease of Setup** | 8.5 (25 reviews) | 8.5 (195 reviews) | | **Ease of Admin** | 9.4 (24 reviews) | 8.4 (102 reviews) | | **Quality of Support** | 9.5 (32 reviews) | 9.1 (204 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (24 reviews) | 8.8 (102 reviews) | | **Product Direction (% positive)** | 8.9 (32 reviews) | 8.6 (207 reviews) | --- ## Pricing ### CAKE POS #### Entry-Level Pricing Plan: CAKE Core Price: Contact Us Description: For single-location restaurants that want essentials supported for life. Key Features: - $0 Down. No Bill. Ever. - POS terminal with payment processing - Reporting and analytics [Browse all 3 editions](https://www.g2.com/products/cake-pos/pricing) #### Free Trial No ### SpotOn #### Entry-Level Pricing Plan: Quick start Price: Starting at $0.00 Description: A simple and seamless offer that's perfect for the small counter-service restaurant or cafe Key Features: - 15'' Station hardware bundle with guest-facing display - Cloud-based Restaurant POS software - Powerful dashboard with marketing, reporting, review management, and access to SpotOn Capital [Browse all 3 editions](https://www.g2.com/products/spoton/pricing) #### Free Trial No --- ## Features Comparison By Category ### Retail POS | Product | Score | Reviews | |---|---|---| | **CAKE POS** | N/A | N/A | | **SpotOn** | 7.8/10 | 25 | #### POS | Feature | CAKE POS | SpotOn | |---|---|---| | **Credit Card Payments** | Not enough data | 9.0 (24 reviews) | | **Barcode Scanning** | Not enough data | 6.6 (18 reviews) | | **Hardware Integration** | Not enough data | 7.5 (19 reviews) | | **Price Adjustments** | Not enough data | 8.8 (22 reviews) | | **Receipts** | Not enough data | 8.9 (23 reviews) | #### Marketing | Feature | CAKE POS | SpotOn | |---|---|---| | **Loyalty Programs** | Not enough data | 6.4 (19 reviews) | | **Email Marketing** | Not enough data | 6.5 (18 reviews) | #### Administration | Feature | CAKE POS | SpotOn | |---|---|---| | **Inventory Management** | Not enough data | 7.4 (18 reviews) | | **Employee Management** | Not enough data | 8.2 (19 reviews) | | **Reporting** | Not enough data | 9.2 (22 reviews) | | **E-commerce Integration** | Not enough data | 7.7 (19 reviews) | ### Restaurant POS | Product | Score | Reviews | |---|---|---| | **CAKE POS** | 8.7/10 | 21 | | **SpotOn** | 8.0/10 | 182 | #### Administration | Feature | CAKE POS | SpotOn | |---|---|---| | **Menu Building** | 8.8 (20 reviews) | 8.4 (168 reviews) | | **Inventory Management** | 7.1 (13 reviews) | 7.2 (149 reviews) | | **Employee Scheduling** | 8.0 (11 reviews) | 7.1 (149 reviews) | | **Accounting** | 9.0 (14 reviews) | Feature Not Available | | **Reporting & Analytics** | 8.9 (21 reviews) | 8.5 (164 reviews) | | **Loyalty Management** | 9.0 (8 reviews) | 7.2 (150 reviews) | #### Meal Service | Feature | CAKE POS | SpotOn | |---|---|---| | **Payment Gateway** | 9.1 (20 reviews) | 8.2 (160 reviews) | | **Table Management** | 9.2 (13 reviews) | 8.4 (153 reviews) | | **Check Adjustment** | 9.0 (18 reviews) | 8.3 (158 reviews) | | **Kitchen Tickets** | 8.9 (20 reviews) | 8.7 (160 reviews) | | **Takeout & Delivery** | 8.6 (17 reviews) | 8.0 (155 reviews) | ### Restaurant Management | Product | Score | Reviews | |---|---|---| | **CAKE POS** | N/A | N/A | | **SpotOn** | N/A | N/A | #### Platform Basics | Feature | CAKE POS | SpotOn | |---|---|---| | **Reporting** | Not enough data | Not enough data | | **Interoperability** | Not enough data | Not enough data | #### Back Office | Feature | CAKE POS | SpotOn | |---|---|---| | **Accounting** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **Inventory Management** | Not enough data | Not enough data | #### Front of Office | Feature | CAKE POS | SpotOn | |---|---|---| | **POS** | Not enough data | Not enough data | | **Table Management** | Not enough data | Not enough data | | **Kitchen Ticketing** | Not enough data | Not enough data | | **Reservations** | Not enough data | Not enough data | #### Platform Data | Feature | CAKE POS | SpotOn | |---|---|---| | **Dashboard** | Not enough data | Not enough data | #### Agentic AI - Restaurant Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Generative AI | Feature | CAKE POS | SpotOn | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **CAKE POS** | N/A | N/A | | **SpotOn** | 8.5/10 | 6 | #### Consumer Intelligence | Feature | CAKE POS | SpotOn | |---|---|---| | **Customer Feedback** | Not enough data | 8.3 (6 reviews) | | **Competitive Intelligence** | Not enough data | Feature Not Available | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reporting | Feature | CAKE POS | SpotOn | |---|---|---| | **Revenue Reporting** | Not enough data | 9.0 (5 reviews) | | **Corporate Reporting** | Not enough data | Feature Not Available | | **Dashboard** | Not enough data | 8.7 (5 reviews) | #### Media Monitoring | Feature | CAKE POS | SpotOn | |---|---|---| | **Social Networks Monitoring** | Not enough data | Feature Not Available | | **Social Media Management** | Not enough data | Feature Not Available | | **Digital Media Monitoring** | Not enough data | 8.0 (5 reviews) | #### In-House Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Employee Performance** | Not enough data | Feature Not Available | | **Team Workflow** | Not enough data | Not enough data | #### Generative AI | Feature | CAKE POS | SpotOn | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### POS | Product | Score | Reviews | |---|---|---| | **CAKE POS** | N/A | N/A | | **SpotOn** | N/A | N/A | #### Payments | Feature | CAKE POS | SpotOn | |---|---|---| | **Credit Card Payments** | Not enough data | Not enough data | | **Partial Payments** | Not enough data | Not enough data | | **Split Payments** | Not enough data | Not enough data | | **Discounts** | Not enough data | Not enough data | | **Voided/Refunded Payments** | Not enough data | Not enough data | | **Store Credit Allocation** | Not enough data | Not enough data | | **Tip Adjustments** | Not enough data | Not enough data | | **Offline Payments** | Not enough data | Not enough data | | **Multidevice Payment Acceptance** | Not enough data | Not enough data | | **Next Day Deposits** | Not enough data | Not enough data | #### Employee Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Employee Accounts** | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | | **Commission Tracking** | Not enough data | Not enough data | | **Tab Allocation** | Not enough data | Not enough data | | **Log/Shift Notes** | Not enough data | Not enough data | | **Staff Scheduling** | Not enough data | Not enough data | | **Floor Plans** | Not enough data | Not enough data | #### Customer Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Loyalty Membership** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | | **Credit Card Filing** | Not enough data | Not enough data | #### Inventory Management | Feature | CAKE POS | SpotOn | |---|---|---| | **Track Inventory** | Not enough data | Not enough data | | **Inventory Notifications** | Not enough data | Not enough data | | **Product Organization** | Not enough data | Not enough data | | **Multilocation Inventory Tracking** | Not enough data | Not enough data | #### Integrations | Feature | CAKE POS | SpotOn | |---|---|---| | **Accounting Integrations** | Not enough data | Not enough data | | **Inventory Management Integrations** | Not enough data | Not enough data | | **E-Commerce Integrations** | Not enough data | Not enough data | #### Analytics | Feature | CAKE POS | SpotOn | |---|---|---| | **Sales Tracking** | Not enough data | Not enough data | | **Guest Counts** | Not enough data | Not enough data | | **End of Day Reports** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Unique to SpotOn (3):** [Retail POS Systems](https://www.g2.com/categories/retail-pos), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) --- ## Reviewer Demographics ### By Company Size | Segment | CAKE POS | SpotOn | |---|---|---| | **Small-Business** | 87.2% | 61.7% | | **Mid-Market** | 12.8% | 36.5% | | **Enterprise** | 0% | 1.7% | ### By Industry #### CAKE POS - **Restaurants:** 69.2% - **Food & Beverages:** 20.5% - **Management Consulting:** 2.6% - **Hospitality:** 2.6% - **Hospital & Health Care:** 2.6% - **Computer Games:** 2.6% #### SpotOn - **Restaurants:** 59.1% - **Food & Beverages:** 20.0% - **Hospitality:** 7.6% - **Retail:** 4.9% - **Higher Education:** 1.3% - **Facilities Services:** 0.9% - **Accounting:** 0.4% - **Alternative Medicine:** 0.4% - **Automotive:** 0.4% - **Consumer Goods:** 0.4% - **Other:** 4.4% --- ## Alternatives ### Alternatives to CAKE POS - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1261 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) — 4.1/5 stars (108 reviews) - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) — 4.7/5 stars (289 reviews) - [Upserve](https://www.g2.com/products/upserve-2019-05-21/reviews) — 4.1/5 stars (90 reviews) - [Revel Systems](https://www.g2.com/products/revel-systems-revel-systems/reviews) — 4.1/5 stars (146 reviews) - [Clover](https://www.g2.com/products/clover/reviews) — 3.8/5 stars (108 reviews) - [Lightspeed Restaurant](https://www.g2.com/products/lightspeed-restaurant/reviews) — 4.3/5 stars (54 reviews) ### Alternatives to SpotOn - [Toast](https://www.g2.com/products/toast/reviews) — 4.2/5 stars (370 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) — 4.6/5 stars (1208 reviews) - [Aloha Cloud](https://www.g2.com/products/aloha-cloud/reviews) — 3.9/5 stars (337 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) — 4.8/5 stars (1261 reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) — 4.4/5 stars (367 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1998 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4084 reviews) - [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5521 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4049 reviews) --- ## Top Discussions ### CAKE POS - Title: [Is Cake compatible with ADP software?](https://www.g2.com/discussions/13383-is-cake-compatible-with-adp-software) — 1 comment, 1 upvote > **Top comment:** "We do not currently have a partnership with ADP, so not direct integration. However, you should be able to pull the Excel file from our Payroll Report and..." - Title: [When will you be offering an app instead of a website for logging into the account?](https://www.g2.com/discussions/13111-when-will-you-be-offering-an-app-instead-of-a-website-for-logging-into-the-account) — 1 comment, 1 upvote > **Top comment:** "There are no plans as of yet, but we are working to make the website fully mobile compatible." ### SpotOn - Title: [N/A](https://www.g2.com/discussions/appetize-faq) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "N/A" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cake-pos-vs-spoton)