Compare CA Service Management vs CA Unified Infrastructure Management

See this
comparison of CA Service Management vs. CA Unified Infrastructure Management
based on data from user reviews. CA Service Management rates 4.0/5 stars with 35 reviews. CA Unified Infrastructure Management rates 4.5/5 stars with 1 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
CA Service Management
Free Trial Unavailable
CA Unified Infrastructure Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
Not enough data available
Ease of Use
Ease of Use
7.3
Not enough data available
Ease of Setup
Ease of Setup
6.5
Not enough data available
Ease of Admin
Ease of Admin
7.5
Not enough data available
Quality of Support
Quality of Support
7.7
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
5.6
Not enough data available
Meets Requirements
CA Service Management
8.3
CA Unified Infrastructure Management
Not enough data available
Ease of Use
CA Service Management
7.3
CA Unified Infrastructure Management
Not enough data available
Ease of Setup
CA Service Management
6.5
CA Unified Infrastructure Management
Not enough data available
Ease of Admin
CA Service Management
7.5
CA Unified Infrastructure Management
Not enough data available
Quality of Support
CA Service Management
7.7
CA Unified Infrastructure Management
Not enough data available
Ease of Doing Business With
CA Service Management
8.2
CA Unified Infrastructure Management
Not enough data available
Product Direction (% positive)
CA Service Management
5.6
CA Unified Infrastructure Management
Not enough data available

Features

Incident Management
Automate Ticket Routing
CA Service Management
8.0
CA Unified Infrastructure Management
Not enough data available
Ticket Prioritization
CA Service Management
7.5
CA Unified Infrastructure Management
Not enough data available
Ticket Notifications
CA Service Management
7.8
CA Unified Infrastructure Management
Not enough data available
Knowledge Base
CA Service Management
6.5
CA Unified Infrastructure Management
Not enough data available
Knowledge Base/Ticket Integration
CA Service Management
6.4
CA Unified Infrastructure Management
Not enough data available
Reporting
Dashboards
CA Service Management
6.8
CA Unified Infrastructure Management
Not enough data available
Time Tracking
CA Service Management
6.7
CA Unified Infrastructure Management
Not enough data available
Surveys
CA Service Management
7.4
CA Unified Infrastructure Management
Not enough data available
Access & Usability
Mobile
CA Service Management
6.9
CA Unified Infrastructure Management
Not enough data available
Self Service
CA Service Management
8.1
CA Unified Infrastructure Management
Not enough data available
Active Directory
CA Service Management
8.2
CA Unified Infrastructure Management
Not enough data available
Multi-Channel Access
CA Service Management
7.7
CA Unified Infrastructure Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.7%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
77.1%
100.0%
CA Service Management
Small-Business
5.7%
Mid-Market
17.1%
Enterprise
77.1%
CA Unified Infrastructure Management
Small-Business
0%
Mid-Market
0%
Enterprise
100.0%

Reviewers' Industry

 
Information Technology and Services
25.7%
Information Technology and Services
100.0%
 
Hospital & Health Care
14.3%
 
Banking
11.4%
 
Staffing and Recruiting
8.6%
 
Insurance
5.7%
 
Other
34.3%
Other
0.0%
CA Service Management
Information Technology and Services
25.7%
Hospital & Health Care
14.3%
Banking
11.4%
Staffing and Recruiting
8.6%
Insurance
5.7%
Other
34.3%
CA Unified Infrastructure Management
Information Technology and Services
100.0%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator

CA service Desk is user friendly and powerful tool to manage project changes and incidents. A simple interface for ticket creation and incident management,ability to generate reports on incident tickets.We also use ticket templates which makes our life easy...

Consultant in Information Technology and Services

Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more

Most Helpful Critical Review
Most Helpful Critical Review
Jeremy B.
Executive Sponsor in Information Technology and Services

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices, allowing for different philosophies over the years to play out

Isaac N.
Consultant in Law Practice

Nothing really its a great all around product, especial for the line of work im in

 
CA Service Management
Most Helpful Favorable Review
Administrator

CA service Desk is user friendly and powerful tool to manage project changes and incidents. A simple interface for ticket creation and incident management,ability to generate reports on incident tickets.We also use ticket templates which makes our life easy...

Most Helpful Critical Review
Jeremy B.
Executive Sponsor in Information Technology and Services

There is a lot of flexibility to implement in a variety of ways that can all be compliant to ITIL best practices, allowing for different philosophies over the years to play out

CA Unified Infrastructure Management
Most Helpful Favorable Review
Consultant in Information Technology and Services

Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more

Most Helpful Critical Review
Isaac N.
Consultant in Law Practice

Nothing really its a great all around product, especial for the line of work im in

Screenshots

 
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CA Unified Infrastructure Management
No screenshots provided
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