# CA Service Desk Manager vs Ivanti Neurons for ITSM Comparison --- ## AI Generated Summary - **G2 reviewers report** that CA Service Desk Manager excels in **user experience** , with many praising its intuitive interface and ease of navigation. Users have noted that the application is user-friendly, stating, "I like the UI of this product, it is very easy to navigate through." This contrasts with Ivanti Neurons for ITSM, which, while functional, has received mixed feedback regarding its user interface. - **According to verified reviews** , CA Service Desk Manager has a notable advantage in **ease of use** , scoring higher than Ivanti Neurons for ITSM. Users appreciate the straightforward setup and configuration process, with one reviewer mentioning, "You can develop and integrate everything with CA SDM," highlighting its flexibility in adapting to various workflows. - **Users say** that Ivanti Neurons for ITSM stands out for its **automation and AI-driven capabilities** , which streamline incident and change management. Reviewers have noted that it "reduces IT congestion by transforming a help desk into an automated, data-driven operation," making it a strong choice for organizations looking to enhance efficiency. - **Reviewers mention** that both products have similar scores in **ease of setup** , but CA Service Desk Manager has received higher marks for its **quality of support**. Users have expressed satisfaction with the support provided, stating, "The product has been a good partner in doing business," which suggests a reliable support system that can be crucial during implementation. - **G2 reviewers highlight** that CA Service Desk Manager offers superior **help desk functionality** , with a score of 9.0 compared to Ivanti's 8.7. Users appreciate its robust ticketing system, with one stating, "I don't face any latency in using this application," indicating a reliable performance even under heavy usage. - **According to recent user feedback** , while both products have their strengths, Ivanti Neurons for ITSM is noted for its **intelligent workflows** that reduce manual tasks. Users have remarked on its ability to "simplify IT processes," which can be a significant advantage for teams looking to optimize their operations. | | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.0 out of 5 | | **Total Reviews** | 20 | 287 | | **Largest Market Segment** | Enterprise (52.6% of reviews) | Enterprise (53.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### CA Service Desk Manager **Not enough data** ### Ivanti Neurons for ITSM Pros: - Customer Support (1 reviews) - Customizability (1 reviews) Cons: - Clunky Interface (1 reviews) - Compatibility Issues (1 reviews) --- ## Ratings Comparison | Rating | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Meets Requirements** | 8.5 (14 reviews) | 8.3 (216 reviews) | | **Ease of Use** | 8.1 (14 reviews) | 7.7 (243 reviews) | | **Ease of Setup** | 6.9 (6 reviews) | 6.9 (191 reviews) | | **Ease of Admin** | 7.8 (6 reviews) | 7.4 (131 reviews) | | **Quality of Support** | 8.3 (14 reviews) | 7.8 (201 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (6 reviews) | 8.0 (128 reviews) | | **Product Direction (% positive)** | 6.4 (13 reviews) | 7.9 (205 reviews) | --- ## Pricing ### CA Service Desk Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Ivanti Neurons for ITSM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | 8.6/10 | 9 | | **Ivanti Neurons for ITSM** | 8.2/10 | 143 | #### Administration | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Change Management** | 9.0 (7 reviews) ✓ Verified | 8.1 (67 reviews) ✓ Verified | | **Asset Management** | 7.9 (7 reviews) ✓ Verified | 7.8 (69 reviews) ✓ Verified | | **Reports & Analytics** | 7.9 (8 reviews) ✓ Verified | 7.4 (81 reviews) ✓ Verified | #### Service Desk | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Help Desk** | 9.0 (7 reviews) ✓ Verified | 8.8 (94 reviews) ✓ Verified | | **Incident Reports** | 7.9 (7 reviews) ✓ Verified | 8.2 (71 reviews) ✓ Verified | | **Process Workflow** | 8.3 (7 reviews) ✓ Verified | 8.3 (101 reviews) ✓ Verified | #### Management | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Reporting** | 7.9 (8 reviews) ✓ Verified | 7.8 (37 reviews) ✓ Verified | | **Administration Console** | 9.0 (7 reviews) ✓ Verified | 6.4 (28 reviews) ✓ Verified | | **Access Management** | 8.3 (6 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | | **Asset Management** | 8.3 (7 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | | **Policy Dictation** | 8.1 (7 reviews) | 7.3 (22 reviews) ✓ Verified | #### Functionality | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Ticketing System** | 9.3 (7 reviews) ✓ Verified | 9.5 (49 reviews) ✓ Verified | | **Performance Logging** | 9.2 (6 reviews) | 7.1 (16 reviews) ✓ Verified | | **Alerting** | 9.2 (6 reviews) ✓ Verified | 7.3 (17 reviews) ✓ Verified | | **Automation** | 9.4 (6 reviews) ✓ Verified | 9.1 (55 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.8 (14 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.1 (28 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | 9.4 (12 reviews) | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | 8.1/10 | 19 | | **Ivanti Neurons for ITSM** | 7.5/10 | 112 | #### Incident Management | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Automate Ticket Routing** | 8.0 (10 reviews) | 8.2 (91 reviews) | | **Ticket Prioritization** | 8.7 (10 reviews) | 8.3 (95 reviews) | | **Ticket Notifications** | 8.5 (10 reviews) | 8.1 (99 reviews) | | **Knowledge Base** | 7.8 (10 reviews) | 7.4 (88 reviews) | | **Knowledge Base/Ticket Integration** | 8.1 (9 reviews) | 7.5 (82 reviews) | #### Reporting | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Dashboards** | 7.6 (11 reviews) | 7.6 (99 reviews) | | **Time Tracking** | 7.2 (10 reviews) | 7.3 (78 reviews) | | **Surveys** | 8.2 (10 reviews) | 6.9 (68 reviews) | #### Access & Usability | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Mobile** | 7.2 (9 reviews) | 6.1 (52 reviews) | | **Self Service** | 8.7 (10 reviews) | 7.9 (92 reviews) | | **Active Directory** | 8.3 (10 reviews) | 7.8 (79 reviews) | | **Multi-Channel Access** | 8.3 (8 reviews) | 7.4 (53 reviews) | #### Agentic AI - Service Desk | Feature | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 7.3 (5 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | CA Service Desk Manager | Ivanti Neurons for ITSM | |---|---|---| | **Small-Business** | 15.8% | 15.1% | | **Mid-Market** | 31.6% | 31.0% | | **Enterprise** | 52.6% | 53.9% | ### By Industry #### CA Service Desk Manager - **Information Technology and Services:** 26.3% - **Education Management:** 10.5% - **Utilities:** 5.3% - **Retail:** 5.3% - **Outsourcing/Offshoring:** 5.3% - **Oil & Energy:** 5.3% - **Logistics and Supply Chain:** 5.3% - **Leisure, Travel & Tourism:** 5.3% - **Hospital & Health Care:** 5.3% - **Higher Education:** 5.3% - **Other:** 21.1% #### Ivanti Neurons for ITSM - **Information Technology and Services:** 16.2% - **Hospital & Health Care:** 7.5% - **Government Administration:** 6.7% - **Computer Software:** 6.3% - **Higher Education:** 5.5% - **Education Management:** 5.5% - **Banking:** 4.0% - **Financial Services:** 3.2% - **Retail:** 3.2% - **Staffing and Recruiting:** 2.8% - **Other:** 39.1% --- ## Alternatives ### Alternatives to CA Service Desk Manager - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1942 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) ### Alternatives to Ivanti Neurons for ITSM - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1942 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (49 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews) --- ## Top Discussions ### CA Service Desk Manager No discussions available for this product. ### Ivanti Neurons for ITSM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ca-service-desk-manager-vs-ivanti-neurons-for-itsm)