# CA Service Desk Manager vs InvGate Service Management Comparison

| | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 20 | 20 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CA Service Desk Manager

**Not enough data**

### InvGate Service Management

Pros:
- Ease of Use (2 reviews)
- Features (2 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

---
## Ratings Comparison
| Rating | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.5 (14 reviews) | 8.9 (17 reviews) | 
  | **Ease of Use** | 8.1 (14 reviews) | 9.1 (17 reviews) | 
  | **Ease of Setup** | 6.9 (6 reviews) | 9.0 (15 reviews) | 
  | **Ease of Admin** | 7.8 (6 reviews) | 9.4 (13 reviews) | 
  | **Quality of Support** | 8.3 (14 reviews) | 8.7 (17 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (6 reviews) | 9.1 (13 reviews) | 
  | **Product Direction (% positive)** | 6.4 (13 reviews) | 9.3 (16 reviews) | 

---
## Pricing

### CA Service Desk Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### InvGate Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | N/A | N/A |
| **InvGate Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | 8.6/10 | 9 |
| **InvGate Service Management** | N/A | N/A |

#### Administration

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Change Management** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 7.9 (8 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Help Desk** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.3 (7 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Reporting** | 7.9 (8 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (7 reviews) | Not enough data | 

#### Functionality

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Ticketing System** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 9.2 (6 reviews) | Not enough data | 
| **Alerting** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.4 (6 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | 8.0/10 | 19 |
| **InvGate Service Management** | 9.2/10 | 13 |

#### Incident Management

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 8.0 (10 reviews) | 8.9 (11 reviews) | 
| **Ticket Prioritization** | 8.7 (10 reviews) | 9.4 (11 reviews) | 
| **Ticket Notifications** | 8.5 (10 reviews) | 9.5 (11 reviews) | 
| **Knowledge Base** | 7.8 (10 reviews) | 8.9 (11 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (9 reviews) | 9.1 (11 reviews) | 

#### Reporting

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Dashboards** | 7.6 (11 reviews) | 9.4 (11 reviews) | 
| **Time Tracking** | 7.2 (10 reviews) | 9.1 (11 reviews) | 
| **Surveys** | 8.2 (10 reviews) | 8.5 (8 reviews) | 

#### Access & Usability

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Mobile** | 7.2 (9 reviews) | 8.8 (10 reviews) | 
| **Self Service** | 8.7 (10 reviews) | 9.5 (11 reviews) | 
| **Active Directory** | 8.3 (10 reviews) | 9.4 (11 reviews) | 
| **Multi-Channel Access** | 8.3 (8 reviews) | 9.4 (8 reviews) | 

#### Agentic AI - Service Desk

| Feature | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to InvGate Service Management (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | CA Service Desk Manager | InvGate Service Management | 
|---|---|---|
| **Small-Business** | 15.8% | 61.1% | 
| **Mid-Market** | 31.6% | 22.2% | 
| **Enterprise** | 52.6% | 16.7% | 

### By Industry

#### CA Service Desk Manager

- **Information Technology and Services:** 26.3%
- **Education Management:** 10.5%
- **Utilities:** 5.3%
- **Retail:** 5.3%
- **Outsourcing/Offshoring:** 5.3%
- **Oil & Energy:** 5.3%
- **Logistics and Supply Chain:** 5.3%
- **Leisure, Travel & Tourism:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Higher Education:** 5.3%
- **Other:** 21.1%

#### InvGate Service Management

- **Information Technology and Services:** 50.0%
- **Insurance:** 11.1%
- **Manufacturing:** 5.6%
- **Telecommunications:** 5.6%
- **Security and Investigations:** 5.6%
- **Primary/Secondary Education:** 5.6%
- **Non-Profit Organization Management:** 5.6%
- **Education Management:** 5.6%
- **Construction:** 5.6%

---
## Alternatives

### Alternatives to CA Service Desk Manager

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (281 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)

### Alternatives to InvGate Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (281 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)

---
## Top Discussions

### CA Service Desk Manager

No discussions available for this product.

### InvGate Service Management

- Title: [Does InvGate Service Desk offer an API?](https://www.g2.com/discussions/api-3956d587-2c22-44c2-aa94-52a4ce3c40b5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, InvGate Service Desk has an API available for use."
- Title: [What languages does InvGate Service Desk support?](https://www.g2.com/discussions/languages-5d839bb5-b20a-40ad-b39d-9e0146df73cc) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "InvGate Service Desk supports the following languages:

English, French, Portuguese, Spanish"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ca-service-desk-manager-vs-invgate-service-management)