# CA Service Desk Manager vs GLPI Comparison

| | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 20 | 41 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Mid-Market (37.8% of reviews) | 
| **Entry Level Price** | No pricing available | €19.00 Per Month | 

---
## Top Pros & Cons

### CA Service Desk Manager

**Not enough data**

### GLPI

Pros:
- Ease of Use (2 reviews)
- Asset Management (1 reviews)

Cons:
- Complex Configuration (1 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | CA Service Desk Manager | GLPI | 
|---|---|---|
  | **Meets Requirements** | 8.5 (14 reviews) | 9.0 (29 reviews) | 
  | **Ease of Use** | 8.1 (14 reviews) | 8.6 (30 reviews) | 
  | **Ease of Setup** | 6.9 (6 reviews) | 8.2 (17 reviews) | 
  | **Ease of Admin** | 7.8 (6 reviews) | 9.1 (15 reviews) | 
  | **Quality of Support** | 8.3 (14 reviews) | 8.3 (21 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (6 reviews) | 8.5 (11 reviews) | 
  | **Product Direction (% positive)** | 6.4 (13 reviews) | 8.6 (25 reviews) | 

---
## Pricing

### CA Service Desk Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### GLPI

#### Entry-Level Pricing

Plan: GLPI Network Cloud

Price: €19.00 Per Month

Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included.

Key Features:
- Free backups
- Free updates
- Free data migration

[Browse all 4 editions](https://www.g2.com/products/glpi/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | 8.6/10 | 9 |
| **GLPI** | N/A | N/A |

#### Administration

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Change Management** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Reports & Analytics** | 7.9 (8 reviews) ✓ Verified | Not enough data | 

#### Service Desk

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Help Desk** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Incident Reports** | 7.9 (7 reviews) ✓ Verified | Not enough data | 
| **Process Workflow** | 8.3 (7 reviews) ✓ Verified | Not enough data | 

#### Management

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Reporting** | 7.9 (8 reviews) ✓ Verified | Not enough data | 
| **Administration Console** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.3 (6 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | 8.3 (7 reviews) ✓ Verified | Not enough data | 
| **Policy Dictation** | 8.1 (7 reviews) | Not enough data | 

#### Functionality

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Ticketing System** | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Performance Logging** | 9.2 (6 reviews) | Not enough data | 
| **Alerting** | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Automation** | 9.4 (6 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | N/A | N/A |
| **GLPI** | N/A | N/A |

#### Asset Inventory

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **CA Service Desk Manager** | 8.1/10 | 19 |
| **GLPI** | 8.6/10 | 27 |

#### Incident Management

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Automate Ticket Routing** | 8.0 (10 reviews) | 9.4 (19 reviews) | 
| **Ticket Prioritization** | 8.7 (10 reviews) | 8.8 (20 reviews) | 
| **Ticket Notifications** | 8.5 (10 reviews) | 9.5 (22 reviews) | 
| **Knowledge Base** | 7.8 (10 reviews) | 8.4 (19 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.1 (9 reviews) | 7.9 (17 reviews) | 

#### Reporting

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Dashboards** | 7.6 (11 reviews) | 8.6 (22 reviews) | 
| **Time Tracking** | 7.2 (10 reviews) | 8.9 (19 reviews) | 
| **Surveys** | 8.2 (10 reviews) | 7.5 (17 reviews) | 

#### Access & Usability

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Mobile** | 7.2 (9 reviews) | 7.6 (20 reviews) | 
| **Self Service** | 8.7 (10 reviews) | 8.8 (23 reviews) | 
| **Active Directory** | 8.3 (10 reviews) | 9.0 (20 reviews) | 
| **Multi-Channel Access** | 8.3 (8 reviews) | 9.1 (16 reviews) | 

#### Agentic AI - Service Desk

| Feature | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to CA Service Desk Manager (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to GLPI (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)


---
## Reviewer Demographics

### By Company Size

| Segment | CA Service Desk Manager | GLPI | 
|---|---|---|
| **Small-Business** | 15.8% | 29.7% | 
| **Mid-Market** | 31.6% | 37.8% | 
| **Enterprise** | 52.6% | 32.4% | 

### By Industry

#### CA Service Desk Manager

- **Information Technology and Services:** 26.3%
- **Education Management:** 10.5%
- **Utilities:** 5.3%
- **Retail:** 5.3%
- **Outsourcing/Offshoring:** 5.3%
- **Oil & Energy:** 5.3%
- **Logistics and Supply Chain:** 5.3%
- **Leisure, Travel & Tourism:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Higher Education:** 5.3%
- **Other:** 21.1%

#### GLPI

- **Information Technology and Services:** 18.4%
- **Telecommunications:** 13.2%
- **Government Administration:** 7.9%
- **Computer & Network Security:** 7.9%
- **Oil & Energy:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 2.6%
- **Architecture & Planning:** 2.6%
- **Automotive:** 2.6%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to CA Service Desk Manager

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 3.9/5 stars (242 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)

### Alternatives to GLPI

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1869 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (986 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (67 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews)
- [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews)

---
## Top Discussions

### CA Service Desk Manager

No discussions available for this product.

### GLPI

- Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment
  > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..."
- Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote
  > **Top comment:** "Yes !

As 100% open source free software (GNU GPL License), GLPI is free to use! 

To be accompanied by certified experts, to benefit from unlimited..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ca-service-desk-manager-vs-glpi)