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# CA Service Desk Manager vs CA Unified Infrastructure Management Comparison - What are their main differences?

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Clarity SMCA Unified Infrastructure...[+ Add Product](#)

Reviews

**CA Service Desk Manager** [

4.2/5(20)

](https://www.g2.com/products/ca-service-desk-manager/reviews#reviews)

**CA Unified Infrastructure Management** [

3.4/5(5)

](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews#reviews)

Pricing

**CA Service Desk Manager**
No pricing available

**CA Unified Infrastructure Management**
No pricing available

**Pricing Insights**
from reviews

Pros & Cons

**CA Service Desk Manager**
Not enough data

**CA Unified Infrastructure Management**
Not enough data

Screenshots

**CA Service Desk Manager**
 ![CA Service Desk Manager screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/41252/uploads_2Fcba8cabc-f481-475b-874b-f4d77fce4deb_2FSDM01_-_Homepage.png)

**CA Unified Infrastructure Management**
No screenshot available

Ratings

Meets Requirements

**CA Service Desk Manager**

8.5

8.514

**CA Unified Infrastructure Management**
Not enough data

Ease of Use

**CA Service Desk Manager**

8.1

8.114

**CA Unified Infrastructure Management**
Not enough data

Ease of Setup

**CA Service Desk Manager**

6.9

6.96

**CA Unified Infrastructure Management**
Not enough data

Ease of Admin

**CA Service Desk Manager**

7.8

7.86

**CA Unified Infrastructure Management**
Not enough data

Quality of Support

**CA Service Desk Manager**

8.3

8.314

**CA Unified Infrastructure Management**
Not enough data

Has the product been a good partner in doing business?

**CA Service Desk Manager**

7.8

7.86

**CA Unified Infrastructure Management**
Not enough data

Product Direction (% positive)

**CA Service Desk Manager**

6.4

6.413

**CA Unified Infrastructure Management**
Not enough data

Features

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.6

9

Not enough data

Administration

Change Management

9.0(won by default)

7

|

Verified

Not enough data

Asset Management

7.9(won by default)

7

|

Verified

Not enough data

Reports & Analytics

7.9(won by default)

8

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.0(won by default)

7

|

Verified

Not enough data

Incident Reports

7.9(won by default)

7

|

Verified

Not enough data

Process Workflow

8.3(won by default)

7

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

7.9(won by default)

8

|

Verified

Not enough data

Administration Console

9.0(won by default)

7

|

Verified

Not enough data

Access Management

8.3(won by default)

6

|

Verified

Not enough data

Asset Management

8.3(won by default)

7

|

Verified

Not enough data

Policy Dictation

8.1(won by default)

7

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.3(won by default)

7

|

Verified

Not enough data

Performance Logging

9.2(won by default)

6

Not enough data

Alerting

9.2(won by default)

6

|

Verified

Not enough data

Automation

9.4(won by default)

6

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.0

19

Not enough data

Incident Management

Automate Ticket Routing

8.0(won by default)

10

Not enough data

Ticket Prioritization

8.7(won by default)

10

Not enough data

Ticket Notifications

8.5(won by default)

10

Not enough data

Knowledge Base

7.8(won by default)

10

Not enough data

Knowledge Base/Ticket Integration

8.1(won by default)

9

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

7.6(won by default)

11

Not enough data

Time Tracking

7.2(won by default)

10

Not enough data

Surveys

8.2(won by default)

10

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

7.2(won by default)

9

Not enough data

Self Service

8.7(won by default)

10

Not enough data

Active Directory

8.3(won by default)

10

Not enough data

Multi-Channel Access

8.3(won by default)

8

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Server Monitoring[Hide 86 FeaturesShow 86 Features](javascript:void(0);)

Not enough data

Not enough data

Visibility 

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Customizable Dashboard

Not enough data

Not enough data

Web Traffic Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Risk Alerts

Not enough data

Not enough data

Threshold Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Monitoring and Management

Capacity Management

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Performance Baseline

Not enough data

Not enough data

Bandwidth Monitoring

Not enough data

Not enough data

Immediate Alert Notification

Not enough data

Not enough data

Proactive Server Monitoring Software

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

CPU Monitoring

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Email Monitoring

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Virtual Machine Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Database Monitoring

Not enough data

Not enough data

Cloud environment support

Server Monitoring For Cloud Deployments

Not enough data

Not enough data

Software Scaling

Not enough data

Not enough data

Agentic AI - Server Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Capacity Planning

Not enough data

Not enough data

Additional Functionality

Authentication

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

API

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Migration

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Event Tracking

Not enough data

Not enough data

Baseline Manager

Not enough data

Not enough data

Enterprise Monitoring[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Functionality

Diverse Systems Monitoring

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Observability

Not enough data

Not enough data

AI/ML Integration

Not enough data

Not enough data

Management

Single Pane of Glass

Not enough data

Not enough data

Dashboards and Visualization

Not enough data

Not enough data

Performance Baselines

Not enough data

Not enough data

Alerting

Not enough data

Not enough data

Agentic AI - Enterprise Monitoring

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager")](https://www.g2.com/products/ca-service-desk-manager/reviews)

CA Service Desk Manager

Small-Business(50 or fewer emp.)

15.8%

Mid-Market(51-1000 emp.)

31.6%

Enterprise(\> 1000 emp.)

52.6%

[![CA Unified Infrastructure Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7a36c4508d780d2612546311aa19dad/broadcom-ca-unified-infrastructure-management.png "CA Unified Infrastructure Management")](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)

CA Unified Infrastructure Management

Small-Business(50 or fewer emp.)

0%

Mid-Market(51-1000 emp.)

25.0%

Enterprise(\> 1000 emp.)

75.0%

Small-Business

(50 or fewer emp.)

15.8%

0%

Mid-Market

(51-1000 emp.)

31.6%

25.0%

Enterprise

(\> 1000 emp.)

52.6%

75.0%

Reviewers' Industry

[![CA Service Desk Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2d37e8b26a37a89c8c11df56761f5da8/ca-service-desk-manager.png "CA Service Desk Manager")](https://www.g2.com/products/ca-service-desk-manager/reviews)
CA Service Desk Manager

Information Technology and Services

26.3%

Education Management

10.5%

Utilities

5.3%

Retail

5.3%

Outsourcing/Offshoring

5.3%

Other

47.4%

[![CA Unified Infrastructure Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7a36c4508d780d2612546311aa19dad/broadcom-ca-unified-infrastructure-management.png "CA Unified Infrastructure Management")](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews)
CA Unified Infrastructure Management

Telecommunications

25.0%

Leisure, Travel & Tourism

25.0%

Information Technology and Services

25.0%

Higher Education

25.0%

‐

Other

0.0%

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**CA Unified Infrastructure Management Alternatives**

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