# CA Service Desk Manager vs CA Unified Infrastructure Management Comparison | | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Star Rating** | 4.2 out of 5 | 3.4 out of 5 | | **Total Reviews** | 20 | 5 | | **Largest Market Segment** | Enterprise (52.6% of reviews) | Enterprise (75.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Ratings Comparison | Rating | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Meets Requirements** | 8.5 (14 reviews) | Not enough data | | **Ease of Use** | 8.1 (14 reviews) | Not enough data | | **Ease of Setup** | 6.9 (6 reviews) | Not enough data | | **Ease of Admin** | 7.8 (6 reviews) | Not enough data | | **Quality of Support** | 8.3 (14 reviews) | Not enough data | | **Has the product been a good partner in doing business?** | 7.8 (6 reviews) | Not enough data | | **Product Direction (% positive)** | 6.4 (13 reviews) | Not enough data | --- ## Pricing ### CA Service Desk Manager #### Entry-Level Pricing No pricing available #### Free Trial No information available ### CA Unified Infrastructure Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | 8.6/10 | 9 | | **CA Unified Infrastructure Management** | N/A | N/A | #### Administration | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Change Management** | 9.0 (7 reviews) ✓ Verified | Not enough data | | **Asset Management** | 7.9 (7 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | 7.9 (8 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Help Desk** | 9.0 (7 reviews) ✓ Verified | Not enough data | | **Incident Reports** | 7.9 (7 reviews) ✓ Verified | Not enough data | | **Process Workflow** | 8.3 (7 reviews) ✓ Verified | Not enough data | #### Management | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Reporting** | 7.9 (8 reviews) ✓ Verified | Not enough data | | **Administration Console** | 9.0 (7 reviews) ✓ Verified | Not enough data | | **Access Management** | 8.3 (6 reviews) ✓ Verified | Not enough data | | **Asset Management** | 8.3 (7 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | 8.1 (7 reviews) | Not enough data | #### Functionality | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Ticketing System** | 9.3 (7 reviews) ✓ Verified | Not enough data | | **Performance Logging** | 9.2 (6 reviews) | Not enough data | | **Alerting** | 9.2 (6 reviews) ✓ Verified | Not enough data | | **Automation** | 9.4 (6 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Server Monitoring | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | N/A | N/A | | **CA Unified Infrastructure Management** | N/A | N/A | #### Visibility | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Dashboards and Visualizations** | Not enough data | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | #### Monitoring and Management | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Multi-Server Management** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Performance Baseline** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Immediate Alert Notification** | Not enough data | Not enough data | | **Proactive Server Monitoring Software** | Not enough data | Not enough data | #### Cloud environment support | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Server Monitoring For Cloud Deployments** | Not enough data | Not enough data | | **Software Scaling** | Not enough data | Not enough data | #### Agentic AI - Server Monitoring | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise Monitoring | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | N/A | N/A | | **CA Unified Infrastructure Management** | N/A | N/A | #### Functionality | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Diverse Systems Monitoring** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Observability** | Not enough data | Not enough data | | **AI/ML Integration** | Not enough data | Not enough data | #### Management | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Single Pane of Glass** | Not enough data | Not enough data | | **Dashboards and Visualization** | Not enough data | Not enough data | | **Performance Baselines** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | #### Agentic AI - Enterprise Monitoring | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **CA Service Desk Manager** | 8.0/10 | 19 | | **CA Unified Infrastructure Management** | N/A | N/A | #### Incident Management | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Automate Ticket Routing** | 8.0 (10 reviews) | Not enough data | | **Ticket Prioritization** | 8.7 (10 reviews) | Not enough data | | **Ticket Notifications** | 8.5 (10 reviews) | Not enough data | | **Knowledge Base** | 7.8 (10 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 8.1 (9 reviews) | Not enough data | #### Reporting | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Dashboards** | 7.6 (11 reviews) | Not enough data | | **Time Tracking** | 7.2 (10 reviews) | Not enough data | | **Surveys** | 8.2 (10 reviews) | Not enough data | #### Access & Usability | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Mobile** | 7.2 (9 reviews) | Not enough data | | **Self Service** | 8.7 (10 reviews) | Not enough data | | **Active Directory** | 8.3 (10 reviews) | Not enough data | | **Multi-Channel Access** | 8.3 (8 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to CA Service Desk Manager (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Unique to CA Unified Infrastructure Management (2):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Enterprise Monitoring Software](https://www.g2.com/categories/enterprise-monitoring) --- ## Reviewer Demographics ### By Company Size | Segment | CA Service Desk Manager | CA Unified Infrastructure Management | |---|---|---| | **Small-Business** | 15.8% | 0% | | **Mid-Market** | 31.6% | 25.0% | | **Enterprise** | 52.6% | 75.0% | ### By Industry #### CA Service Desk Manager - **Information Technology and Services:** 26.3% - **Education Management:** 10.5% - **Utilities:** 5.3% - **Retail:** 5.3% - **Outsourcing/Offshoring:** 5.3% - **Oil & Energy:** 5.3% - **Logistics and Supply Chain:** 5.3% - **Leisure, Travel & Tourism:** 5.3% - **Hospital & Health Care:** 5.3% - **Higher Education:** 5.3% - **Other:** 21.1% #### CA Unified Infrastructure Management - **Telecommunications:** 25.0% - **Leisure, Travel & Tourism:** 25.0% - **Information Technology and Services:** 25.0% - **Higher Education:** 25.0% --- ## Alternatives ### Alternatives to CA Service Desk Manager - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews) - [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (280 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1903 reviews) ### Alternatives to CA Unified Infrastructure Management - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (645 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (480 reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews) - [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) — 4.4/5 stars (389 reviews) - [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews) --- ## Top Discussions ### CA Service Desk Manager No discussions available for this product. ### CA Unified Infrastructure Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ca-service-desk-manager-vs-broadcom-ca-unified-infrastructure-management)