# C2CRM vs SAP Sales Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users highlighting its ability to keep all customer data, leads, and sales activities in one place. This feature enhances efficiency in tracking opportunities and following up effectively.
- **Users say** C2CRM stands out for its **customizability** and integration capabilities, allowing businesses to tailor the software to their specific processes. Reviewers appreciate how it seamlessly integrates with ERP and accounting systems, providing a complete 360° view of customer interactions.
- **According to verified reviews** , SAP Sales Cloud offers robust mobile access, enabling users to manage deals and customer interactions from anywhere. This flexibility is particularly valued by those who need to stay connected while on the go.
- **Reviewers mention** that C2CRM's user-friendly interface makes it straightforward to manage customer data and track interactions. Users find that this simplicity helps them stay organized and reduces the risk of missing important follow-ups.
- **G2 reviewers highlight** that while SAP Sales Cloud has a strong overall performance, some users have noted challenges with configuration, indicating that it may not always align perfectly with specific workflow needs.
- **Users appreciate** C2CRM's high-quality support, with many praising the responsiveness and helpfulness of the support team. This aspect contributes to a positive user experience, especially for those who may need assistance during implementation or day-to-day operations.



| | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 72 | 998 | 
| **Largest Market Segment** | Mid-Market (61.4% of reviews) | Enterprise (44.0% of reviews) | 
| **Entry Level Price** | $37.00 | No pricing available | 

---
## Top Pros & Cons

### C2CRM

Pros:
- Customizability (5 reviews)
- Ease of Use (5 reviews)

Cons:
- Learning Curve (3 reviews)
- Feature Issues (2 reviews)

### SAP Sales Cloud

Pros:
- Ease of Use (92 reviews)
- Integrations (62 reviews)

Cons:
- Learning Curve (75 reviews)
- Limited Customization (47 reviews)

---
## Ratings Comparison
| Rating | C2CRM | SAP Sales Cloud | 
|---|---|---|
  | **Meets Requirements** | 9.2 (55 reviews) | 8.5 (709 reviews) | 
  | **Ease of Use** | 9.1 (56 reviews) | 7.9 (722 reviews) | 
  | **Ease of Setup** | 9.0 (32 reviews) | 8.1 (406 reviews) | 
  | **Ease of Admin** | 8.8 (26 reviews) | 8.0 (262 reviews) | 
  | **Quality of Support** | 9.5 (55 reviews) | 8.3 (679 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (27 reviews) | 8.5 (262 reviews) | 
  | **Product Direction (% positive)** | 9.8 (52 reviews) | 8.5 (681 reviews) | 

---
## Pricing

### C2CRM

#### Entry-Level Pricing

Plan: C2CRM Cloud-based Pricing - Core Package

Price: $37.00

Key Features:
- Customer & Contact Management
- Task & Activity Management
- Lead Management

[Browse all 4 editions](https://www.g2.com/products/c2crm/pricing)

#### Free Trial

Yes

### SAP Sales Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | 8.8/10 | 50 |
| **SAP Sales Cloud** | 8.1/10 | 620 |

#### Sales Force Automation

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Contact & Account Management** | 9.1 (44 reviews) ✓ Verified | 8.3 (478 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.4 (25 reviews) ✓ Verified | 8.3 (313 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (40 reviews) ✓ Verified | 8.3 (442 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (43 reviews) ✓ Verified | 8.3 (456 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.0 (31 reviews) ✓ Verified | 8.1 (405 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (31 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (30 reviews) ✓ Verified | 8.1 (428 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.8 (31 reviews) ✓ Verified | 8.2 (433 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.5 (32 reviews) ✓ Verified | 8.2 (447 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Email Marketing** | 8.9 (38 reviews) ✓ Verified | 7.9 (380 reviews) ✓ Verified | 
| **Campaign Management** | 8.8 (35 reviews) ✓ Verified | 8.2 (304 reviews) | 
| **Lead Management** | 9.1 (35 reviews) ✓ Verified | 8.4 (407 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.5 (28 reviews) ✓ Verified | 8.1 (347 reviews) ✓ Verified | 

#### Customer Support

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Case Management** | 8.6 (31 reviews) ✓ Verified | 8.4 (411 reviews) ✓ Verified | 
| **Customer Support Portal** | 9.2 (33 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | 
| **Knowledge Base** | 8.5 (36 reviews) ✓ Verified | 8.2 (418 reviews) ✓ Verified | 
| **Call Center Features** | 7.9 (26 reviews) ✓ Verified | 8.0 (380 reviews) ✓ Verified | 
| **Support Analytics** | 8.1 (32 reviews) ✓ Verified | 8.2 (409 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Reporting** | 8.5 (41 reviews) ✓ Verified | 8.2 (465 reviews) ✓ Verified | 
| **Dashboards** | 9.4 (42 reviews) ✓ Verified | 8.2 (463 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (31 reviews) ✓ Verified | 8.2 (420 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (22 reviews) ✓ Verified | 8.1 (269 reviews) | 
| **Social Network Integration** | Feature Not Available | 8.0 (216 reviews) | 
| **Mobile User Support** | 8.8 (30 reviews) ✓ Verified | 7.8 (340 reviews) ✓ Verified | 

#### Platform

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Customization** | 9.7 (25 reviews) ✓ Verified | 8.0 (292 reviews) ✓ Verified | 
| **Workflow Capability** | 9.2 (23 reviews) ✓ Verified | 8.3 (289 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (24 reviews) ✓ Verified | 8.5 (292 reviews) ✓ Verified | 
| **Internationalization** | 9.5 (13 reviews) ✓ Verified | 8.3 (259 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 9.3 (14 reviews) ✓ Verified | 8.3 (268 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.7 (18 reviews) ✓ Verified | 8.4 (275 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.6 (23 reviews) ✓ Verified | 8.3 (298 reviews) ✓ Verified | 
| **Output Document Generation** | 9.4 (16 reviews) ✓ Verified | 8.3 (280 reviews) ✓ Verified | 

#### Integration

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Data Import & Export Tools** | 9.4 (22 reviews) ✓ Verified | 8.4 (287 reviews) ✓ Verified | 
| **Integration APIs** | 9.6 (18 reviews) | 8.2 (271 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.1 (250 reviews) ✓ Verified | 

#### Generative AI

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (137 reviews) | 

#### Agentic AI - CRM

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | 
| **Decision Making** | Not enough data | 7.8 (42 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | 6.8/10 | 9 |
| **SAP Sales Cloud** | N/A | N/A |

#### Ticket and Case Management

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Ticket creation user experience** | 5.7 (7 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 5.5 (7 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.1 (7 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 7.4 (7 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 6.2 (7 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 7.1 (7 reviews) | Not enough data | 
| **Ticket Collaboration** | 6.4 (7 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 7.4 (7 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Customer Portal** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | N/A | N/A |
| **SAP Sales Cloud** | N/A | N/A |

#### Customization

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | N/A | N/A |
| **SAP Sales Cloud** | 8.5/10 | 147 |

#### Agentic AI - Sales Analytics

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 

#### Data Sourcing

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.6 (133 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | 
| **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (131 reviews) | 

#### Predictive Analytics

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.8 (128 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | 
| **Risk Analysis** | Not enough data | 8.7 (134 reviews) | 
| **Live Forecasting** | Not enough data | 8.9 (136 reviews) | 

#### Sales Management

| Feature | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | 
| **Sales Gamification** | Not enough data | 8.3 (131 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (134 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to C2CRM (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | C2CRM | SAP Sales Cloud | 
|---|---|---|
| **Small-Business** | 27.1% | 20.0% | 
| **Mid-Market** | 61.4% | 36.0% | 
| **Enterprise** | 11.4% | 44.0% | 

### By Industry

#### C2CRM

- **Telecommunications:** 10.4%
- **Hospital & Health Care:** 7.5%
- **Accounting:** 4.5%
- **Automotive:** 4.5%
- **Construction:** 4.5%
- **Consumer Goods:** 4.5%
- **Information Technology and Services:** 4.5%
- **Mechanical or Industrial Engineering:** 4.5%
- **Computer Hardware:** 3.0%
- **Computer Software:** 3.0%
- **Other:** 49.3%

#### SAP Sales Cloud

- **Information Technology and Services:** 14.0%
- **Computer Software:** 4.9%
- **Accounting:** 4.7%
- **Financial Services:** 3.7%
- **Automotive:** 3.3%
- **Consumer Goods:** 3.0%
- **Telecommunications:** 2.8%
- **Retail:** 2.6%
- **Oil & Energy:** 2.3%
- **Consulting:** 2.3%
- **Other:** 56.5%

---
## Alternatives

### Alternatives to C2CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13805 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14687 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to SAP Sales Cloud

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25794 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13805 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)

---
## Top Discussions

### C2CRM

- Title: [What Industries do you focus on?](https://www.g2.com/discussions/industry-coverage) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost..."
- Title: [What is C2CRM used for?](https://www.g2.com/discussions/what-is-c2crm-used-for) — 1 comment
  > **Top comment:** "For sales and Custoer relashionship management handling"
- Title: [What Mobile Devices does C2CRM Support?](https://www.g2.com/discussions/mobile-support-41f724e4-7965-45e8-86ad-66f30890cd10) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Mobile apps are available for IOS and Android..all tablets and phones."
- Title: [Which ERP Systems do you Integrate with?](https://www.g2.com/discussions/c2crm-erp-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get..."
- Title: [Does C2CRM Integrate with Outlook?](https://www.g2.com/discussions/ms-outlook-exchange-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS..."

### SAP Sales Cloud

- Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments
  > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..."
- Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment
  > **Top comment:** "Still learning from these SAP Ocean "
- Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment
  > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. "
- Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)*
  > **Top comment:** "SAP Sales Cloud is a  comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2crm-vs-sap-sap-sales-cloud)