# C2CRM vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that C2CRM excels in **customizability** and integration capabilities, allowing users to tailor the software to their specific business processes. One user highlighted how it integrates seamlessly with their ERP and accounting systems, providing a complete 360° view of the customer.
- **Users say** that monday CRM offers a more **visual and intuitive experience** for tracking leads and opportunities. Reviewers appreciate the customizable pipeline management and the ability to quickly generate charts and filters, making it easy to view the current status of deals at a glance.
- **According to verified reviews** , C2CRM is praised for its **ease of use** , with a user-friendly interface that simplifies managing customer data and tracking interactions. Users find it particularly helpful for organizing their sales pipeline without missing important follow-ups.
- **Reviewers mention** that monday CRM is well-suited for **small-to-mid-sized operations** , providing all essential features and integrations needed for effective CRM management. This makes it a popular choice among users looking for a straightforward solution.
- **G2 reviewers highlight** C2CRM's strong **customer support** , noting high satisfaction with the quality of assistance provided. Users feel that the support team is a valuable partner in their business operations, which enhances their overall experience with the software.
- **Users report** that while monday CRM has a solid feature set, it sometimes lacks the **depth of customization** that C2CRM offers. This can be a drawback for businesses with more complex needs that require tailored solutions to fit their workflows.



| | C2CRM | monday CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 73 | 1,165 | 
| **Largest Market Segment** | Mid-Market (62.0% of reviews) | Small-Business (78.8% of reviews) | 
| **Entry Level Price** | $37.00 | $12.00 Per Month | 

---
## Top Pros & Cons

### C2CRM

Pros:
- Customizability (5 reviews)
- Ease of Use (5 reviews)

Cons:
- Learning Curve (3 reviews)
- Feature Issues (2 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | C2CRM | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (56 reviews) | 8.6 (826 reviews) | 
  | **Ease of Use** | 9.2 (57 reviews) | 8.9 (888 reviews) | 
  | **Ease of Setup** | 9.0 (33 reviews) | 8.5 (677 reviews) | 
  | **Ease of Admin** | 8.8 (26 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 9.5 (56 reviews) | 8.4 (734 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.8 (27 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 9.8 (53 reviews) | 9.3 (799 reviews) | 

---
## Pricing

### C2CRM

#### Entry-Level Pricing

Plan: C2CRM Cloud-based Pricing - Core Package

Price: $37.00

Key Features:
- Customer & Contact Management
- Task & Activity Management
- Lead Management

[Browse all 4 editions](https://www.g2.com/products/c2crm/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | 8.8/10 | 51 |
| **monday CRM** | 7.9/10 | 724 |

#### Sales Force Automation

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 9.1 (45 reviews) ✓ Verified | 8.6 (560 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.4 (25 reviews) ✓ Verified | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.6 (41 reviews) ✓ Verified | 8.6 (566 reviews) | 
| **Task / Activity Management** | 9.0 (44 reviews) ✓ Verified | 8.8 (590 reviews) | 
| **Territory & Quota Management** | 8.0 (31 reviews) ✓ Verified | 7.6 (443 reviews) | 
| **Desktop Integration** | 8.4 (31 reviews) ✓ Verified | 8.3 (498 reviews) | 
| **Product & Price List Management** | 8.2 (30 reviews) ✓ Verified | 7.7 (448 reviews) | 
| **Quote & Order Management** | 8.8 (31 reviews) ✓ Verified | 7.5 (451 reviews) | 
| **Customer Contract Management** | 8.5 (32 reviews) ✓ Verified | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Email Marketing** | 8.9 (38 reviews) ✓ Verified | 7.5 (464 reviews) | 
| **Campaign Management** | 8.8 (35 reviews) ✓ Verified | 7.7 (464 reviews) | 
| **Lead Management** | 9.1 (36 reviews) ✓ Verified | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 8.5 (28 reviews) ✓ Verified | 7.5 (438 reviews) | 

#### Customer Support

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Case Management** | 8.6 (31 reviews) ✓ Verified | 8.2 (472 reviews) | 
| **Customer Support Portal** | 9.2 (33 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.5 (36 reviews) ✓ Verified | 8.2 (434 reviews) | 
| **Call Center Features** | 7.9 (26 reviews) ✓ Verified | 7.0 (393 reviews) | 
| **Support Analytics** | 8.1 (32 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Reporting** | 8.5 (41 reviews) ✓ Verified | 8.2 (518 reviews) | 
| **Dashboards** | 9.4 (42 reviews) ✓ Verified | 8.7 (570 reviews) | 
| **Forecasting** | 8.7 (31 reviews) ✓ Verified | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (22 reviews) ✓ Verified | 7.9 (389 reviews) | 
| **Social Network Integration** | Feature Not Available | 7.3 (345 reviews) | 
| **Mobile User Support** | 8.8 (30 reviews) ✓ Verified | 7.7 (471 reviews) | 

#### Platform

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Customization** | 9.7 (25 reviews) ✓ Verified | 8.7 (532 reviews) | 
| **Workflow Capability** | 9.2 (23 reviews) ✓ Verified | 8.7 (524 reviews) | 
| **User, Role, and Access Management** | 8.8 (24 reviews) ✓ Verified | 8.6 (518 reviews) | 
| **Internationalization** | 9.5 (13 reviews) ✓ Verified | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 9.3 (14 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.7 (18 reviews) ✓ Verified | 8.0 (474 reviews) | 
| **Performance and Reliability** | 8.6 (23 reviews) ✓ Verified | 8.5 (510 reviews) | 
| **Output Document Generation** | 9.4 (16 reviews) ✓ Verified | 7.8 (437 reviews) | 

#### Integration

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 9.4 (22 reviews) ✓ Verified | 8.2 (469 reviews) | 
| **Integration APIs** | 9.6 (18 reviews) | 7.9 (419 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (414 reviews) | 

#### Generative AI

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (315 reviews) | 

#### Agentic AI - CRM

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (62 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (62 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (60 reviews) | 
| **Decision Making** | Not enough data | 7.1 (61 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | 6.8/10 | 9 |
| **monday CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Ticket creation user experience** | 5.7 (7 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 5.5 (7 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.1 (7 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 7.4 (7 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 6.2 (7 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 7.1 (7 reviews) | Not enough data | 
| **Ticket Collaboration** | 6.4 (7 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 7.4 (7 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Customer Portal** | 7.2 (6 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Feature Not Available | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Customization

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | 
| **Offline Capability** | Feature Not Available | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **C2CRM** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | C2CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to C2CRM (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | C2CRM | monday CRM | 
|---|---|---|
| **Small-Business** | 26.8% | 78.8% | 
| **Mid-Market** | 62.0% | 18.3% | 
| **Enterprise** | 11.3% | 2.9% | 

### By Industry

#### C2CRM

- **Telecommunications:** 10.3%
- **Hospital & Health Care:** 7.4%
- **Accounting:** 4.4%
- **Consulting:** 4.4%
- **Automotive:** 4.4%
- **Construction:** 4.4%
- **Consumer Goods:** 4.4%
- **Information Technology and Services:** 4.4%
- **Mechanical or Industrial Engineering:** 4.4%
- **Computer Hardware:** 2.9%
- **Other:** 48.5%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to C2CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25797 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13815 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3048 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (817 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2040 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (662 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14691 reviews)

---
## Top Discussions

### C2CRM

- Title: [What Industries do you focus on?](https://www.g2.com/discussions/industry-coverage) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost..."
- Title: [What is C2CRM used for?](https://www.g2.com/discussions/what-is-c2crm-used-for) — 1 comment
  > **Top comment:** "For sales and Custoer relashionship management handling"
- Title: [What Mobile Devices does C2CRM Support?](https://www.g2.com/discussions/mobile-support-41f724e4-7965-45e8-86ad-66f30890cd10) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Mobile apps are available for IOS and Android..all tablets and phones."
- Title: [Which ERP Systems do you Integrate with?](https://www.g2.com/discussions/c2crm-erp-integrations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Over the past 20years we have integrated C2 to all kinds of systems and ERP applications. We have created different templates work with our customers and get..."
- Title: [Does C2CRM Integrate with Outlook?](https://www.g2.com/discussions/ms-outlook-exchange-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! C2 Integrates to Outlook and is included in our CorePackage ($37/per user/per month). ClearC2 systems have advanced bi-directional integration with MS..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/c2crm-vs-monday-crm)