Compare C2CRM and Dynamics 365 Sales
At a Glance
Market Segments
Mid-Market (60.9% of reviews)
Mid-Market (39.4% of reviews)
Entry-Level Pricing
$37.00
$210/month per user
C2CRM
Star Rating
(71)4.6 out of 5
Market Segments
Mid-Market (60.9% of reviews)
Pros & Cons
Entry-Level Pricing
$37.00
Browse all 4 pricing plans
Dynamics 365 Sales
Star Rating
(1,618)3.8 out of 5
Market Segments
Mid-Market (39.4% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plans
C2CRM vs Dynamics 365 Sales
When assessing the two solutions, reviewers found C2CRM easier to use, set up, and administer. Reviewers also preferred doing business with C2CRM overall.
- Reviewers felt that C2CRM meets the needs of their business better than Dynamics 365 Sales.
- When comparing quality of ongoing product support, reviewers felt that C2CRM is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of C2CRM over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
C2CRM
C2CRM Cloud-based Pricing - Core Package
$37.00
- Customer & Contact Management
- Task & Activity Management
- Lead Management
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
C2CRM
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
9.2
54
8.1
1,291
Ease of Use
9.1
55
7.4
1,297
Ease of Setup
8.9
31
7.2
417
Ease of Admin
8.8
26
7.6
385
Quality of Support
9.4
54
7.5
1,132
Has the product been a good partner in doing business?
9.8
27
7.8
380
Product Direction (% positive)
9.8
51
6.3
1,268
Features by Category
Sales Force Automation
9.1
43
|
Verified
8.1
965
|
Verified
8.4
25
|
Verified
7.9
679
|
Verified
8.5
39
|
Verified
7.9
905
|
Verified
8.9
42
|
Verified
7.8
971
|
Verified
8.0
31
|
Verified
7.6
736
|
Verified
8.4
31
|
Verified
7.9
869
|
Verified
8.2
30
|
Verified
7.6
730
|
Verified
8.8
31
|
Verified
7.8
721
|
Verified
8.5
32
|
Verified
8.0
768
|
Verified
Marketing Automation
8.9
38
|
Verified
7.6
754
|
Verified
8.8
35
|
Verified
7.5
732
|
Verified
9.1
34
|
Verified
7.8
822
|
Verified
8.5
28
|
Verified
7.6
642
|
Verified
Customer Support
8.6
31
|
Verified
8.0
708
|
Verified
9.2
33
|
Verified
7.8
672
|
Verified
8.5
36
|
Verified
7.9
694
|
Verified
7.9
26
|
Verified
7.7
603
|
Verified
8.1
32
|
Verified
7.9
630
|
Verified
Reporting & Analytics
8.5
41
|
Verified
7.9
896
|
Verified
9.3
41
|
Verified
7.9
946
|
Verified
8.7
31
|
Verified
7.7
783
|
Verified
Mobile & Social
8.6
22
|
Verified
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
8.8
30
|
Verified
7.4
620
|
Verified
Platform
9.7
25
|
Verified
8.1
293
|
Verified
9.2
23
|
Verified
8.1
308
|
Verified
8.8
24
|
Verified
8.2
302
|
Verified
9.5
13
|
Verified
7.9
227
|
Verified
9.3
14
|
Verified
7.9
249
|
Verified
8.7
18
|
Verified
7.8
276
|
Verified
8.6
23
|
Verified
7.7
292
|
Verified
9.4
16
|
Verified
7.8
254
|
Verified
Integration
9.4
22
|
Verified
7.9
297
|
Verified
9.6
18
7.8
234
|
Verified
Not enough data
7.6
239
|
Verified
Generative AI
Not enough data
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.7
8
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Ticket and Case Management
5.7
7
|
Verified
Not enough data
5.5
7
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
6.2
7
|
Verified
Not enough data
7.1
7
Not enough data
6.4
7
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2CRM and Dynamics 365 Sales are categorized as CRM
Unique Categories
C2CRM is categorized as Help Desk and Online Form Builder
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
C2CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
10.6%
Hospital & Health Care
7.6%
Accounting
4.5%
Automotive
4.5%
Construction
4.5%
Other
68.2%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
3.9%
Marketing and Advertising
3.9%
Financial Services
3.9%
Other
67.3%
Alternatives
Discussions
What Industries do you focus on?
2 Comments
Official Response from C2CRM
The majority of our customers over the past 20 years has been with manufacturers. We know this industry very well. However, we have customers covering almost...Read more
What is C2CRM used for?
1 Comment
AC
For sales and Custoer relashionship management handlingRead more
What Mobile Devices does C2CRM Support?
1 Comment
Official Response from C2CRM
Mobile apps are available for IOS and Android..all tablets and phones.Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
BM
Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several...Read more
I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?
1 Comment
G2
To set up and customize your sales pipeline in Dynamics 365 Sales:
Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"...Read more
