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Compare C2 ITSM and Freshservice 
Featured Products
At a Glance
Market Segments
Mid-Market (59.0% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$49.00 1 Named seat Per Month
$19.00
C2 ITSM
Star Rating
(40)4.2 out of 5
Market Segments
Mid-Market (59.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49.00 1 Named seat Per Month
Browse all 2 pricing plansFreshservice
Star Rating
(1,307)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher score compared to C2 ITSM. Users appreciate its intuitive interface and the ability to streamline customer support processes, making it a preferred choice for many organizations.
- Users say that Freshservice offers a comprehensive suite of features that allow for the consolidation of multiple applications into one platform. This versatility is highlighted by reviewers who mention its effectiveness in supporting various departments beyond just IT, enhancing overall operational efficiency.
- According to verified reviews, Freshservice stands out for its ease of setup and administration, with users noting a smooth onboarding experience. In contrast, C2 ITSM, while customizable, has received feedback indicating that it may require more effort to configure for specific business needs.
- Reviewers mention that Freshservice provides high-quality support, with a score reflecting user satisfaction in this area. Users have praised the responsiveness and helpfulness of the support team, which contrasts with C2 ITSM, where some users have expressed a desire for more robust support options.
- G2 reviewers highlight Freshservice's strong performance in ticket management features, such as automated ticket routing and prioritization. Users have noted that these features significantly enhance their ability to manage support requests efficiently, while C2 ITSM, although functional, does not match the same level of sophistication in this area.
- Users report that C2 ITSM has its strengths in customization, particularly with its simple form creator for new request types and the ability to create knowledge base articles. However, Freshservice's broader feature set and higher user satisfaction ratings suggest it may be a more reliable choice for organizations looking for a comprehensive ITSM solution.
Pricing
Entry-Level Pricing
C2 ITSM
C2 ITSM - Named
$49.00
1 Named seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:
- Incident Management
- Problem Management
- Change Management
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
C2 ITSM
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
8.3
35
8.9
1,168
Ease of Use
8.4
35
9.2
1,170
Ease of Setup
7.5
25
8.8
953
Ease of Admin
8.3
24
9.0
957
Quality of Support
8.1
35
9.0
1,128
Has the product been a good partner in doing business?
8.1
24
9.1
932
Product Direction (% positive)
7.8
32
9.5
1,155
Features by Category
Administration
Not enough data
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Functionality
Not enough data
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Monitoring
8.7
5
8.3
267
|
Verified
9.7
6
|
Verified
8.6
303
|
Verified
8.6
6
|
Verified
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
8.8
7
|
Verified
9.1
341
|
Verified
8.8
7
|
Verified
8.9
331
9.0
5
|
Verified
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
9.2
8
9.1
736
8.2
10
8.9
739
9.5
10
9.0
792
9.4
8
8.6
728
8.1
8
8.6
693
Reporting
6.9
8
8.6
774
8.1
8
8.2
637
7.0
5
8.2
616
Access & Usability
Not enough data
8.4
702
7.8
6
8.9
725
8.5
8
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C2 ITSM and Freshservice are categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
C2 ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
25.6%
Education Management
10.3%
Computer Software
10.3%
Financial Services
7.7%
Information Technology and Services
5.1%
Other
41.0%
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.4%
Alternatives
Discussions
C2 ITSM has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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