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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
No pricing available
$15.00 Per Month
C-Desk
Star Rating
(13)4.2 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about C-DeskFreshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while C-Desk's score is not available. Reviewers mention that Freshdesk's intuitive interface makes it easy for agents to create and manage tickets efficiently.
- Reviewers mention that C-Desk shines in its quality of support, with a score of 9.2 compared to Freshdesk's 8.8. Users on G2 appreciate the responsiveness and helpfulness of C-Desk's support team, which enhances their overall experience.
- G2 users highlight Freshdesk's multi-channel coverage, scoring 8.4, which allows for seamless integration across various platforms like email, social media, and live chat. In contrast, C-Desk does not provide a comparable score, indicating a potential gap in multi-channel capabilities.
- Users say that Freshdesk's automation features, particularly in response automation and SLA management, score 8.5, making it easier to handle high volumes of tickets. C-Desk's automation capabilities are less emphasized, suggesting that Freshdesk may offer a more robust solution for businesses needing efficient ticket handling.
- Reviewers mention that Freshdesk's knowledge base integration, scoring 8.7, provides a self-service experience that users find beneficial. In comparison, C-Desk's knowledge base features are not highlighted as strongly, indicating that Freshdesk may offer a more comprehensive self-service option.
- Users on G2 report that Freshdesk's ease of use is rated at 8.8, making it accessible for teams of all sizes, while C-Desk's ease of use is rated slightly higher at 9.0. However, reviewers note that Freshdesk's user-friendly design is particularly advantageous for small businesses looking to streamline their customer support processes.
Pricing
Entry-Level Pricing
C-Desk
No pricing availableFreshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
C-Desk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
9.1
9
8.6
3,175
Ease of Use
9.0
10
8.8
3,197
Ease of Setup
Not enough data
8.6
2,258
Ease of Admin
Not enough data
8.7
2,153
Quality of Support
9.2
8
8.7
3,074
Has the product been a good partner in doing business?
Not enough data
8.8
2,078
Product Direction (% positive)
8.8
10
8.8
3,150
Features by Category
Ticket and Case Management
Not enough data
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Design
Not enough data
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Generative AI
Not enough data
7.7
265
Not enough data
7.7
265
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Generative AI
Not enough data
7.4
208
Not enough data
7.4
205
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Process
Not enough data
8.6(won by default)
163
Not enough data
9.3(won by default)
483
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
446
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
C-Desk and Freshdesk are categorized as Help Desk
Unique Categories
C-Desk is categorized as Service Desk
Reviews
Reviewers' Company Size
C-Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.4%
Staffing and Recruiting
7.7%
Retail
7.7%
Real Estate
7.7%
Performing Arts
7.7%
Other
53.8%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
C-Desk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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