# Buzz Medical Messenger vs Updox Comparison

| | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 89 | 103 | 
| **Largest Market Segment** | Small-Business (72.5% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | Contact Us Per Month | Priced per Provider   Month-to-month or Annual | 

---
## Top Pros & Cons

### Buzz Medical Messenger

Pros:
- Communication (16 reviews)
- Features (9 reviews)

Cons:
- Limited Features (2 reviews)
- Not User-Friendly (2 reviews)

### Updox

**Not enough data**

---
## Ratings Comparison
| Rating | Buzz Medical Messenger | Updox | 
|---|---|---|
  | **Meets Requirements** | 9.9 (33 reviews) | 9.0 (78 reviews) | 
  | **Ease of Use** | 9.7 (60 reviews) | 9.2 (79 reviews) | 
  | **Ease of Setup** | 9.8 (29 reviews) | 8.9 (39 reviews) | 
  | **Ease of Admin** | 10.0 (8 reviews) | 9.3 (41 reviews) | 
  | **Quality of Support** | 10.0 (32 reviews) | 8.9 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (8 reviews) | 8.9 (40 reviews) | 
  | **Product Direction (% positive)** | 10.0 (30 reviews) | 8.7 (74 reviews) | 

---
## Pricing

### Buzz Medical Messenger

#### Entry-Level Pricing

Plan: Enterprise Standard

Price: Contact Us Per Month

Description: This flexible and affordable tier offers a comprehensive slate of communication and collaboration features of the Buzz platform.  Buzz offers continuous care coordination and reimagines how healthcare agencies exchange information to provide effective patient care. The platform augments the HIPAA-secure real-time messaging with the power of document sharing and e-signatures, Skyscape’s clinical library, and instant messaging in a fully customizable platform.

Small or Large team - everyone can benefit from this unique pricing model.

Key Features:
- Secure text 1:1 & group chats -Message Edit, Reply Threads, Forward with Captions
- Unlimited messaging, alerts, notifications, through any device
- Secure phone w/custom caller ID

[Learn more about Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews)

#### Free Trial

No

### Updox

#### Entry-Level Pricing

Plan: Patient Experience

Price: Priced per Provider   Month-to-month or Annual

Description: On average, for every 100 appointments on a healthcare schedule 7 will not show. Updox Patient Experience allows you to decrease patient no-shows, deliver targeted messages and alleviate the back-and-forth phone calls or need for paper documents before and after visits.

Key Features:
- Secure Texting
- SMS Texting
- Automated Appointment Reminders

[Browse all 3 editions](https://www.g2.com/products/updox/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Clinical Communication and Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Buzz Medical Messenger** | 9.8/10 | 22 |
| **Updox** | N/A | N/A |

#### Collaboration

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Modules** | 9.6 (17 reviews) | Not enough data | 
| **Scheduling** | 9.7 (16 reviews) | Not enough data | 
| **Reporting** | 9.6 (17 reviews) | Not enough data | 

#### Communication

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Security** | 10.0 (21 reviews) | Not enough data | 
| **Health Care Messages** | 9.8 (21 reviews) | Not enough data | 
| **Alarms** | 9.6 (16 reviews) | Not enough data | 
| **Messaging** | 9.9 (21 reviews) | Not enough data | 
| **Telephone** | 9.7 (20 reviews) | Not enough data | 
| **Notifications** | 9.9 (21 reviews) | Not enough data | 

#### Patient Management

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Staff Scheduling** | 9.5 (11 reviews) | Not enough data | 
| **Patient Retention** | 9.5 (11 reviews) | Not enough data | 
| **CDI (Clinical Document Improvement)** | 9.7 (11 reviews) | Not enough data | 

#### Operations

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Correspondance Variety** | 9.8 (15 reviews) | Not enough data | 
| **Data Sharing** | 9.9 (17 reviews) | Not enough data | 
| **Cross Platform Support** | 9.8 (15 reviews) | Not enough data | 
| **Routing** | 9.9 (12 reviews) | Not enough data | 
| **Health Care IT Integration** | 9.8 (9 reviews) | Not enough data | 
| **Analytics and Reporting** | 9.9 (12 reviews) | Not enough data | 
| **Messaging Security** | 10.0 (18 reviews) | Not enough data | 

### Patient Relationship Management (PRM)

| Product | Score | Reviews |
|---|---|---|
| **Buzz Medical Messenger** | N/A | N/A |
| **Updox** | 9.1/10 | 32 |

#### Information Flow

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Patient Case Management** | Not enough data | 9.5 (28 reviews) | 
| **Referrals Management** | Not enough data | 9.1 (27 reviews) | 
| **Records Management** | Not enough data | 9.6 (27 reviews) | 

#### Patient Experience

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.8 (24 reviews) | 
| **Team Management** | Not enough data | 8.4 (24 reviews) | 
| **Secure Communications** | Not enough data | 9.4 (29 reviews) | 
| **Patient Experience Management** | Not enough data | 9.0 (27 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Buzz Medical Messenger** | 9.9/10 | 21 |
| **Updox** | 9.2/10 | 56 |

#### Platform

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 10.0 (20 reviews) | 9.3 (48 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | 10.0 (21 reviews) | 9.3 (44 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 9.9 (16 reviews) | 9.1 (40 reviews) | 
| **Clinical Communication - HIPAA Compliance** | 10.0 (21 reviews) | 9.1 (46 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 10.0 (21 reviews) | 9.4 (46 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | 9.8 (19 reviews) | 9.3 (44 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | 10.0 (17 reviews) | 9.2 (38 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 9.8 (19 reviews) | 9.1 (45 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Buzz Medical Messenger** | N/A | N/A |
| **Updox** | 8.2/10 | 44 |

#### Patient-Centered Functions

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Online Presence Management** | Not enough data | 8.0 (27 reviews) | 
| **Patient Feedback Management** | Not enough data | 7.7 (27 reviews) | 
| **Patient Portal** | Not enough data | 8.4 (28 reviews) ✓ Verified | 
| **Patient Communications** | Not enough data | 9.2 (33 reviews) ✓ Verified | 
| **Integration with Wearables** | Not enough data | 7.6 (24 reviews) | 

#### Operations

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Interoperability** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Digital Intake Forms** | Not enough data | 8.6 (33 reviews) ✓ Verified | 
| **Engagement Measuring** | Not enough data | 7.6 (26 reviews) ✓ Verified | 
| **Patient Satisfaction Management** | Not enough data | 8.0 (25 reviews) ✓ Verified | 
| **EHR Integration** | Not enough data | 8.6 (34 reviews) ✓ Verified | 
| **IPC Systems Integration** | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (9 reviews) | 

### Telemedicine

| Product | Score | Reviews |
|---|---|---|
| **Buzz Medical Messenger** | N/A | N/A |
| **Updox** | 8.7/10 | 21 |

#### Technology

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Telecommunications** | Not enough data | 8.6 (19 reviews) | 
| **Low Bandwidth Support** | Not enough data | 8.0 (15 reviews) | 
| **EHR Integration** | Not enough data | 8.7 (17 reviews) | 

#### Administration

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Practice Branding** | Not enough data | 8.2 (15 reviews) | 
| **Practice Specific** | Not enough data | 8.3 (16 reviews) | 
| **Charting And Documentation** | Not enough data | 8.3 (18 reviews) | 

#### Compliance

| Feature | Buzz Medical Messenger | Updox | 
|---|---|---|
| **HIPAA Compliance** | Not enough data | 9.5 (21 reviews) | 
| **State Regulation Compliance** | Not enough data | 9.6 (19 reviews) | 

---
## Categories
**Shared Categories (2):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Telemedicine Software](https://www.g2.com/categories/telemedicine)

**Unique to Buzz Medical Messenger (1):** [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration)

**Unique to Updox (2):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)


---
## Reviewer Demographics

### By Company Size

| Segment | Buzz Medical Messenger | Updox | 
|---|---|---|
| **Small-Business** | 72.5% | 87.1% | 
| **Mid-Market** | 27.5% | 7.9% | 
| **Enterprise** | 0% | 5.0% | 

### By Industry

#### Buzz Medical Messenger

- **Hospital & Health Care:** 39.8%
- **Medical Practice:** 12.5%
- **Information Technology and Services:** 11.4%
- **Health, Wellness and Fitness:** 9.1%
- **Computer Software:** 5.7%
- **Marketing and Advertising:** 4.5%
- **Alternative Medicine:** 3.4%
- **Veterinary:** 2.3%
- **Financial Services:** 2.3%
- **Biotechnology:** 2.3%
- **Other:** 6.8%

#### Updox

- **Medical Practice:** 45.5%
- **Hospital & Health Care:** 28.7%
- **Health, Wellness and Fitness:** 12.9%
- **Mental Health Care:** 5.9%
- **Public Relations and Communications:** 2.0%
- **Pharmaceuticals:** 2.0%
- **Medical Devices:** 1.0%
- **Management Consulting:** 1.0%
- **Alternative Medicine:** 1.0%

---
## Alternatives

### Alternatives to Buzz Medical Messenger

- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (573 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (412 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (379 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews)

### Alternatives to Updox

- [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (339 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews)
- [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (573 reviews)
- [Klara](https://www.g2.com/products/klara/reviews) — 4.6/5 stars (112 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (412 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [ModMed](https://www.g2.com/products/modmed/reviews) — 4.6/5 stars (360 reviews)

---
## Top Discussions

### Buzz Medical Messenger

No discussions available for this product.

### Updox

- Title: [What is Updox used for?](https://www.g2.com/discussions/what-is-updox-used-for) — 5 comments
  > **Top comment:** "Telemedicine platform, sending and receiving faxes electronically, bulk communication with patients through text and/or email."
- Title: [How much does Updox cost per month?](https://www.g2.com/discussions/how-much-does-updox-cost-per-month) — 2 comments
  > **Top comment:** "I do not know. That is a corporate matter."
- Title: [Does Updox have an app?](https://www.g2.com/discussions/does-updox-have-an-app) — 1 comment
  > **Top comment:** "Comment deleted by user."
- Title: [When when we get a custom link for each provider.](https://www.g2.com/discussions/36893-when-when-we-get-a-custom-link-for-each-provider) — 1 comment, 1 upvote
  > **Top comment:** "Custom login for each provider.  Username and Password."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/buzz-medical-messenger-vs-updox)