# Built vs Zendesk for Employee Service Comparison --- ## AI Generated Summary - Users report that Built excels in "Time, Attendance, and PTO" management with a score of 9.6, highlighting its user-friendly interface and efficient tracking capabilities, while Zendesk Workforce Management scores 8.3 in this area, indicating room for improvement in user experience. - Reviewers mention that Built's "Employee Leave Management" feature is particularly strong, scoring 9.5, which users appreciate for its comprehensive tracking and ease of use, whereas Zendesk's similar feature scores 8.9, suggesting it may not be as robust in functionality. - G2 users note that Built's "Dashboards & Reporting" feature stands out with a score of 9.0, providing clear visualizations and customizable reports, while Zendesk's reporting capabilities score lower at 8.0, leading to some dissatisfaction among users seeking detailed insights. - Users on G2 highlight Built's superior "User, Role, and Access Management" with a score of 9.4, which allows for granular control over user permissions, compared to Zendesk's score of 8.7, indicating a less flexible approach to user management. - Reviewers say that Built's "Self-Service Capabilities" are highly rated at 9.3, enabling employees to manage their own schedules effectively, while Zendesk's self-service features do not match this level of satisfaction, scoring lower and leading to some frustration among users. - Users report that Built's "Integration" capabilities are rated at 9.5, making it easy to connect with other tools, while Zendesk's integration APIs score only 6.7, which has been a significant pain point for users looking for seamless connectivity with other software. | | Built | Zendesk for Employee Service | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 107 | 103 | | **Largest Market Segment** | Small-Business (56.3% of reviews) | Mid-Market (53.6% of reviews) | | **Entry Level Price** | No pricing available | $29.00 1 agent Per Month | --- ## Top Pros & Cons ### Built Pros: - Ease of Use (13 reviews) - Helpful (6 reviews) Cons: - PTO Issues (3 reviews) - Holiday Management (2 reviews) ### Zendesk for Employee Service Pros: - Useful (10 reviews) - Time-Saving (9 reviews) Cons: - AI Limitations (3 reviews) - Limited Features (2 reviews) --- ## Ratings Comparison | Rating | Built | Zendesk for Employee Service | |---|---|---| | **Meets Requirements** | 9.1 (77 reviews) | 9.1 (72 reviews) | | **Ease of Use** | 9.5 (79 reviews) | 8.9 (90 reviews) | | **Ease of Setup** | 8.9 (41 reviews) | 8.9 (63 reviews) | | **Ease of Admin** | 9.2 (42 reviews) | 8.2 (31 reviews) | | **Quality of Support** | 9.3 (58 reviews) | 8.9 (81 reviews) | | **Has the product been a good partner in doing business?** | 9.5 (41 reviews) | 8.3 (31 reviews) | | **Product Direction (% positive)** | 9.1 (74 reviews) | 8.9 (65 reviews) | --- ## Pricing ### Built #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Zendesk for Employee Service #### Entry-Level Pricing Plan: Suite Team Price: $29.00 1 agent Per Month Description: For teams getting started with a service desk and ticketing system, ready out of the box Key Features: - AI Agents - Knowledge Base - Action Builder [Browse all 4 editions](https://www.g2.com/products/zendesk-for-employee-service/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Core HR | Product | Score | Reviews | |---|---|---| | **Built** | 9.0/10 | 26 | | **Zendesk for Employee Service** | N/A | N/A | #### Core HR | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Organization Management** | 8.6 (11 reviews) | Not enough data | | **Time, Attendance, and PTO** | 9.6 (15 reviews) | Not enough data | | **Expense Management** | Feature Not Available | Not enough data | | **Salary Structures** | 9.0 (5 reviews) | Not enough data | | **Compliance** | Not enough data | Not enough data | | **Benefits Administration** | Not enough data | Not enough data | #### Generative AI | Feature | Built | Zendesk for Employee Service | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Platform | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Customization ** | 8.5 (10 reviews) | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Internationalization** | Feature Not Available | Not enough data | | **User, Role, and Access Management** | 9.2 (13 reviews) | Not enough data | | **Performance** | 9.4 (12 reviews) | Not enough data | | **Mobility** | 7.9 (7 reviews) | Not enough data | | **Reporting** | 8.0 (11 reviews) | Not enough data | | **Dashboards** | 9.4 (13 reviews) | Not enough data | ### AI Chatbots | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | 9.8/10 | 13 | #### Core Conversational Capabilities - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Controlled LLM Response Generation** | Not enough data | Not enough data | | **Context Maintenance Within Sessions** | Not enough data | Not enough data | | **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | #### Data | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Reliability** | Not enough data | 9.9 (12 reviews) | | **Data Security** | Not enough data | 10.0 (12 reviews) | #### Interaction | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Complex Query Handling** | Not enough data | 9.5 (13 reviews) | | **Natural Conversation** | Not enough data | 9.9 (13 reviews) | | **Understanding** | Not enough data | 9.6 (12 reviews) | | **Context Management** | Not enough data | 9.4 (12 reviews) | | **Customizability** | Not enough data | 10.0 (13 reviews) | #### Task & Flow Management - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | | **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | #### Learning | Feature | Built | Zendesk for Employee Service | |---|---|---| | **User Interaction Learning** | Not enough data | 10.0 (13 reviews) | | **Error Learning** | Not enough data | 10.0 (12 reviews) | #### Deployment & Embedding - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **API Access for Business System Integration** | Not enough data | Not enough data | | **Web Widget & SDK Embedding** | Not enough data | Not enough data | #### Content Generation | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Creativity** | Not enough data | 9.9 (12 reviews) | | **Content Accuracy** | Not enough data | 9.3 (12 reviews) | #### Admin & Configuration - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **No-Code Conversation Design** | Not enough data | Not enough data | #### System | Feature | Built | Zendesk for Employee Service | |---|---|---| | **API Flexibility** | Not enough data | 9.9 (13 reviews) | | **Update Frequency and Utility** | Not enough data | 9.6 (13 reviews) | | **Cross-Platform Compatibility ** | Not enough data | 9.7 (12 reviews) | | **Software Integration** | Not enough data | 10.0 (13 reviews) | #### Agentic AI - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Monitoring & Improvement - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Feedback-Driven Response Optimization** | Not enough data | Not enough data | #### Reliability & Safety - AI Chatbots | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Guardrails & Content Controls** | Not enough data | Not enough data | ### Time & Attendance | Product | Score | Reviews | |---|---|---| | **Built** | 9.0/10 | 22 | | **Zendesk for Employee Service** | N/A | N/A | #### Automation | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Process Automation** | 9.1 (13 reviews) | Not enough data | #### Logistics | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Dashboards & Reporting** | 9.0 (14 reviews) | Not enough data | | **Data Collection** | Feature Not Available | Not enough data | | **Lanuguage Options** | Feature Not Available | Not enough data | #### Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Schedule Creation Tools** | Feature Not Available | Not enough data | | **Schedule Management** | Feature Not Available | Not enough data | | **Employee Leave Management** | 9.5 (16 reviews) | Not enough data | | **User Access** | 9.1 (18 reviews) | Not enough data | | **User Role Access** | 9.1 (15 reviews) | Not enough data | | **Employee Information** | 8.9 (18 reviews) | Not enough data | | **Employee Information Automation** | 8.8 (13 reviews) | Not enough data | #### Monitoring | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Regulations Enforcement** | Feature Not Available | Not enough data | | **Compliance Monitoring** | Feature Not Available | Not enough data | | **Integration** | 8.7 (9 reviews) | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | 8.3/10 | 37 | #### Administration | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Change Management** | Not enough data | 8.1 (13 reviews) | | **Asset Management** | Not enough data | 7.8 (12 reviews) | | **Reports & Analytics** | Not enough data | 7.4 (21 reviews) | #### Service Desk | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Help Desk** | Not enough data | 9.6 (26 reviews) | | **Incident Reports** | Not enough data | 9.1 (16 reviews) | | **Process Workflow** | Not enough data | 8.2 (19 reviews) | #### Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Reporting** | Not enough data | 6.9 (13 reviews) | | **Administration Console** | Not enough data | 9.0 (12 reviews) | | **Access Management** | Not enough data | 8.5 (9 reviews) | | **Asset Management** | Not enough data | 6.9 (7 reviews) | | **Policy Dictation** | Not enough data | 7.6 (7 reviews) | #### Functionality | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Ticketing System** | Not enough data | 9.7 (19 reviews) | | **Performance Logging** | Not enough data | 7.4 (7 reviews) | | **Alerting** | Not enough data | 8.3 (7 reviews) | | **Automation** | Not enough data | 9.2 (17 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Customization | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Customization** | Not enough data | Not enough data | | **HR Integrations** | Not enough data | Not enough data | #### HR Content | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Knowledge Management** | Not enough data | Not enough data | | **Content Delivery** | Not enough data | Not enough data | | **Document Management** | Not enough data | Not enough data | #### Logistics | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Security** | Not enough data | Not enough data | | **Employee Portal** | Not enough data | Not enough data | | **AI ** | Not enough data | Not enough data | #### Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Ticketing Platform** | Not enough data | Not enough data | | **Single Sign-On** | Not enough data | Not enough data | | **Business Process Management** | Not enough data | Not enough data | | **Self-Service** | Not enough data | Not enough data | | **Dashboard & Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | Built | Zendesk for Employee Service | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Org Chart | Product | Score | Reviews | |---|---|---| | **Built** | 8.8/10 | 22 | | **Zendesk for Employee Service** | N/A | N/A | #### Logistics | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Integration** | 9.1 (15 reviews) | Not enough data | | **Analytics** | 8.6 (13 reviews) | Not enough data | | **Export** | 8.8 (13 reviews) | Not enough data | | **Upload** | 9.2 (14 reviews) | Not enough data | | **Employee Directory** | 9.2 (17 reviews) | Not enough data | #### Editing & Design | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Drag-and-Drop** | 8.8 (12 reviews) | Not enough data | | **Update** | 8.8 (11 reviews) | Not enough data | | **Customize** | 9.0 (12 reviews) | Not enough data | | **Details** | 8.3 (13 reviews) | Not enough data | | **Restructure** | 7.8 (10 reviews) | Not enough data | #### Agentic AI - Org Chart | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Absence Management | Product | Score | Reviews | |---|---|---| | **Built** | 8.9/10 | 32 | | **Zendesk for Employee Service** | N/A | N/A | #### Platform Basics | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Interoperability** | 8.4 (16 reviews) | Not enough data | | **Performance** | 9.1 (29 reviews) | Not enough data | | **Internationalization** | 9.3 (20 reviews) | Not enough data | | **Security** | 9.1 (26 reviews) | Not enough data | #### Platform Functionality | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Customizability** | 8.8 (18 reviews) | Not enough data | | **Mobility** | 9.2 (24 reviews) | Not enough data | #### Platform Data | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Reporting** | 8.9 (18 reviews) | Not enough data | | **Alerts and Notifications** | 9.0 (24 reviews) | Not enough data | | **Platform Search** | 8.4 (19 reviews) | Not enough data | | **Visualization** | 8.7 (25 reviews) | Not enough data | ### Knowledge Base | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | 9.5/10 | 16 | #### Knowledge Pages | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Templates** | Not enough data | 8.2 (15 reviews) | | **In-Content Feedback** | Not enough data | 8.9 (16 reviews) | | **Versioning and Version History** | Not enough data | 8.5 (16 reviews) | | **Decision Trees** | Not enough data | 9.0 (16 reviews) | | **Duplicate Detection** | Not enough data | 9.6 (15 reviews) | | **Content Editor** | Not enough data | 9.0 (15 reviews) | #### Knowledge Dissemination | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Page Analytics** | Not enough data | 9.7 (16 reviews) | | **Permissions** | Not enough data | 10.0 (16 reviews) | | **Knowledge Sharing** | Not enough data | 10.0 (15 reviews) | | **Notifications** | Not enough data | 9.3 (15 reviews) | | **Advanced Search** | Not enough data | 9.8 (15 reviews) | | **Browser Extension** | Not enough data | 9.9 (15 reviews) | | **Organization** | Not enough data | 9.9 (15 reviews) | | **Other Integrations** | Not enough data | 10.0 (15 reviews) | | **Knowledge Integrations** | Not enough data | 10.0 (15 reviews) | #### Agentic AI - Knowledge Base | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Asset Inventory | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | Built | Zendesk for Employee Service | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Enterprise Search Software | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | 9.6/10 | 26 | #### Compatibility | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Federated Search** | Not enough data | 9.4 (26 reviews) | | **File Types** | Not enough data | 9.5 (25 reviews) | | **Global Language Support** | Not enough data | 9.2 (26 reviews) | #### Agentic AI - Enterprise Search Software | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Search Queries | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Typo Tolerance** | Not enough data | 9.6 (25 reviews) | | **Faceted Search** | Not enough data | 9.7 (26 reviews) | | **Synonyms** | Not enough data | 9.1 (25 reviews) | | **Highlighting** | Not enough data | 9.6 (25 reviews) | | **Natural Language** | Not enough data | 9.7 (26 reviews) | #### AI powered search - Enterprise Search Software | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | | **Relevance Tuning** | Not enough data | Not enough data | | **NLP & Semantic search** | Not enough data | Not enough data | #### Functionality | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Personalization** | Not enough data | 9.9 (25 reviews) | | **Search Analytics** | Not enough data | 9.8 (25 reviews) | | **Integrations** | Not enough data | 9.7 (25 reviews) | #### Compatibility - Enterprise Search Software | Feature | Built | Zendesk for Employee Service | |---|---|---| | **File Types** | Not enough data | Not enough data | | **Federated Search** | Not enough data | Not enough data | | **Global Language Support** | Not enough data | Not enough data | #### Functionality - Enterprise Search Software | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Search Analytics** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Search Queries - Enterprise Search Software | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Highlighting** | Not enough data | Not enough data | | **Faceted Search** | Not enough data | Not enough data | | **Typo Tolerance** | Not enough data | Not enough data | | **Synonyms** | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | 9.3/10 | 15 | #### Responses | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Customization** | Not enough data | 9.9 (14 reviews) | | **Control** | Not enough data | 9.5 (14 reviews) | | **Route To Human** | Not enough data | 9.0 (14 reviews) | | **Menu bars** | Not enough data | 9.4 (14 reviews) | | **Drip sequences** | Not enough data | 7.9 (15 reviews) | #### Platform | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Live chat** | Not enough data | 8.9 (14 reviews) | | **Integrations** | Not enough data | 9.9 (15 reviews) | | **Branding** | Not enough data | 8.7 (14 reviews) | | **Analytics** | Not enough data | 10.0 (14 reviews) | | **A/B testing** | Not enough data | 8.2 (14 reviews) | | **Role-based access** | Not enough data | 10.0 (15 reviews) | | **Collection of information** | Not enough data | 9.9 (15 reviews) | #### Generative AI | Feature | Built | Zendesk for Employee Service | |---|---|---| | **AI Text Generation** | Not enough data | 9.0 (14 reviews) | | **AI Text Summarization** | Not enough data | 10.0 (14 reviews) | ### Workforce Planning | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Resource Planning - Workforce Planning | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Reconciliation** | Not enough data | Not enough data | | **Headcount Planning** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Expense Planning** | Not enough data | Not enough data | #### Human Resources - Workforce Planning | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Integrations & APIs** | Not enough data | Not enough data | | **Compensation Bands** | Not enough data | Not enough data | | **Org Chart** | Not enough data | Not enough data | | **Recruitment Workflows** | Not enough data | Not enough data | ### AI IT Agents | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Automation - AI IT Agents | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Document Processing** | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | #### Autonomy - AI IT Agents | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Adaptive Responses** | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | | **Independent Decision Making** | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | #### IT Ticket Management - AI IT Agents | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Ticket Status Updates** | Not enough data | Not enough data | | **SLA Monitoring** | Not enough data | Not enough data | | **Ticket Categorization** | Not enough data | Not enough data | | **Ticket Assignment** | Not enough data | Not enough data | | **Automated Ticket Creation** | Not enough data | Not enough data | #### IT Support Automation - AI IT Agents | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Knowledge Base Utilization** | Not enough data | Not enough data | | **Workflow Automation** | Not enough data | Not enough data | | **Real-Time Troubleshooting** | Not enough data | Not enough data | | **User Self-Service Assistance** | Not enough data | Not enough data | | **Proactive Issue Detection** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Incident Management | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Automate Ticket Routing** | Not enough data | Not enough data | | **Ticket Prioritization** | Not enough data | Not enough data | | **Ticket Notifications** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | #### Reporting | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Dashboards** | Not enough data | Not enough data | | **Time Tracking** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Access & Usability | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Self Service** | Not enough data | Not enough data | | **Active Directory** | Not enough data | Not enough data | | **Multi-Channel Access** | Not enough data | Not enough data | #### Agentic AI - Service Desk | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Knowledge Base | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Q & A** | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | #### Security | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Verification** | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | #### Content | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | #### Communication | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Social Features** | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | ### AI Agents | Product | Score | Reviews | |---|---|---| | **Built** | N/A | N/A | | **Zendesk for Employee Service** | N/A | N/A | #### Agentic AI - AI Agents | Feature | Built | Zendesk for Employee Service | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to Built (5):** [Core HR Software](https://www.g2.com/categories/core-hr), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Absence Management Software](https://www.g2.com/categories/absence-management-software), [Org Chart Software](https://www.g2.com/categories/org-chart), [Workforce Planning Software](https://www.g2.com/categories/workforce-planning) **Unique to Zendesk for Employee Service (9):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Built | Zendesk for Employee Service | |---|---|---| | **Small-Business** | 56.3% | 27.8% | | **Mid-Market** | 39.8% | 53.6% | | **Enterprise** | 3.9% | 18.6% | ### By Industry #### Built - **Marketing and Advertising:** 11.5% - **Computer Software:** 7.7% - **Consumer Goods:** 6.7% - **Education Management:** 5.8% - **Financial Services:** 4.8% - **Health, Wellness and Fitness:** 4.8% - **Higher Education:** 4.8% - **Non-Profit Organization Management:** 4.8% - **Information Technology and Services:** 3.8% - **Hospital & Health Care:** 2.9% - **Other:** 42.3% #### Zendesk for Employee Service - **Information Technology and Services:** 16.0% - **Computer Software:** 13.0% - **Financial Services:** 7.0% - **Computer & Network Security:** 5.0% - **Consumer Services:** 5.0% - **Retail:** 4.0% - **Manufacturing:** 3.0% - **Automotive:** 3.0% - **Consumer Electronics:** 3.0% - **Health, Wellness and Fitness:** 3.0% - **Other:** 38.0% --- ## Alternatives ### Alternatives to Built - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2205 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12956 reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (957 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) — 4.5/5 stars (8711 reviews) - [greytHR](https://www.g2.com/products/greythr/reviews) — 4.4/5 stars (1268 reviews) - [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (666 reviews) - [Sift](https://www.g2.com/products/sift-sift/reviews) — 4.8/5 stars (494 reviews) - [Breathe](https://www.g2.com/products/centurion-management-systems-breathe/reviews) — 4.4/5 stars (604 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5551 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1717 reviews) ### Alternatives to Zendesk for Employee Service - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1879 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (616 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12782 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12025 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2319 reviews) --- ## Top Discussions ### Built - Title: [What does Built For Teams do?](https://www.g2.com/discussions/what-does-built-for-teams-do) — 1 comment > **Top comment:** "Keep track of Time and Attendance for all employees. " - Title: [How much is Built for Teams?](https://www.g2.com/discussions/how-much-is-built-for-teams) — 1 comment > **Top comment:** "Great question! Built for Teams is a modular platform which allows you to truly tailor the solution to your specific needs. You never have to pay for..." ### Zendesk for Employee Service No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/built-built-vs-zendesk-for-employee-service)