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Compare Built and Zendesk for Employee Service 
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At a Glance
Market Segments
Small-Business (56.3% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Built
Star Rating
(107)4.6 out of 5
Market Segments
Small-Business (56.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BuiltZendesk for Employee Service
Star Rating
(52)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Built excels in "Time, Attendance, and PTO" management with a score of 9.6, highlighting its user-friendly interface and efficient tracking capabilities, while Zendesk Workforce Management scores 8.3 in this area, indicating room for improvement in user experience.
- Reviewers mention that Built's "Employee Leave Management" feature is particularly strong, scoring 9.5, which users appreciate for its comprehensive tracking and ease of use, whereas Zendesk's similar feature scores 8.9, suggesting it may not be as robust in functionality.
- G2 users note that Built's "Dashboards & Reporting" feature stands out with a score of 9.0, providing clear visualizations and customizable reports, while Zendesk's reporting capabilities score lower at 8.0, leading to some dissatisfaction among users seeking detailed insights.
- Users on G2 highlight Built's superior "User, Role, and Access Management" with a score of 9.4, which allows for granular control over user permissions, compared to Zendesk's score of 8.7, indicating a less flexible approach to user management.
- Reviewers say that Built's "Self-Service Capabilities" are highly rated at 9.3, enabling employees to manage their own schedules effectively, while Zendesk's self-service features do not match this level of satisfaction, scoring lower and leading to some frustration among users.
- Users report that Built's "Integration" capabilities are rated at 9.5, making it easy to connect with other tools, while Zendesk's integration APIs score only 6.7, which has been a significant pain point for users looking for seamless connectivity with other software.
Pricing
Entry-Level Pricing
Built
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
Built
Free Trial is available
Zendesk for Employee Service
No trial information availableRatings
Meets Requirements
9.1
77
8.7
41
Ease of Use
9.5
79
8.7
41
Ease of Setup
8.9
41
8.2
27
Ease of Admin
9.2
42
8.3
26
Quality of Support
9.3
58
8.7
38
Has the product been a good partner in doing business?
9.5
41
8.6
26
Product Direction (% positive)
9.1
74
8.1
37
Features by Category
Core HR
8.6
11
Not enough data
9.6
15
Not enough data
Feature Not Available
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform
8.5
10
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.2
13
Not enough data
9.4
12
Not enough data
7.9
7
Not enough data
8.0
11
Not enough data
9.4
13
Not enough data
Automation
9.1
13
Not enough data
Logistics
9.0
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
16
Not enough data
9.1
18
Not enough data
9.1
15
Not enough data
8.9
18
Not enough data
8.8
13
Not enough data
Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
9
Not enough data
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
9.1
15
Not enough data
8.6
13
Not enough data
8.8
13
Not enough data
9.2
14
Not enough data
9.2
17
Not enough data
Editing & Design
8.8
12
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
8.3
13
Not enough data
7.8
10
Not enough data
Agentic AI - Org Chart
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.4
16
Not enough data
9.1
29
Not enough data
9.3
20
Not enough data
9.1
26
Not enough data
Platform Functionality
8.8
18
Not enough data
9.2
24
Not enough data
Platform Data
8.9
18
Not enough data
9.0
24
Not enough data
8.4
19
Not enough data
8.7
25
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
8.5
8
Platform Content
Not enough data
8.1
8
Not enough data
8.9
6
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.1
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
8.5
8
Not enough data
Feature Not Available
Resource Planning - Workforce Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Human Resources - Workforce Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Built and Zendesk for Employee Service share no categories
Unique Categories
Built is categorized as Core HR, Time & Attendance, Absence Management, Org Chart, and Workforce Planning
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, Employee Scheduling, and HR Service Delivery
Reviews
Reviewers' Company Size
Built
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.5%
Computer Software
7.7%
Consumer Goods
6.7%
Education Management
5.8%
Non-Profit Organization Management
4.8%
Other
63.5%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Alternatives
Discussions
How much is Built for Teams?
1 Comment
BD
Great question! Built for Teams is a modular platform which allows you to truly tailor the solution to your specific needs. You never have to pay for...Read more
What does Built For Teams do?
1 Comment
MA
Keep track of Time and Attendance for all employees. Read more
Built has no more discussions with answers
Zendesk for Employee Service has no discussions with answers
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