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At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free
Free 10 Users Per Month
Bugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Learn more about BugzillaJira
Star Rating
(7,161)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, allowing teams to visualize their workflow effectively, while Bugzilla lacks a similar level of visual task management, which some users find limiting.
- Reviewers mention that Jira's Custom Workflows provide a high degree of flexibility, enabling teams to tailor their processes to fit specific project needs, whereas Bugzilla's workflow customization options are more rigid and less intuitive.
- G2 users highlight Jira's superior Analytics capabilities, which offer detailed insights into bug tracking and project performance, while Bugzilla's analytics features are considered basic and less informative.
- Users on G2 appreciate Jira's robust Bug History tracking, which allows for comprehensive tracking of issues over time, whereas Bugzilla's bug history features are seen as less comprehensive and harder to navigate.
- Reviewers say that Jira's Time Tracking functionality is well-integrated and user-friendly, making it easier for teams to monitor their time spent on tasks, while Bugzilla's time tracking is often described as cumbersome and not as effective.
- Users report that Jira's Quality of Support is notably higher, with many praising the responsiveness and helpfulness of the support team, in contrast to Bugzilla, where users have mentioned slower response times and less effective support.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Bugzilla
No trial information availableJira
Free Trial is available
Ratings
Meets Requirements
7.9
95
8.9
5,871
Ease of Use
7.6
95
8.1
5,940
Ease of Setup
6.9
32
7.9
2,163
Ease of Admin
6.9
31
7.6
1,462
Quality of Support
7.1
79
8.3
4,572
Has the product been a good partner in doing business?
7.6
26
8.5
1,324
Product Direction (% positive)
7.0
93
8.4
5,700
Features by Category
Tasks
Not enough data
9.2
599
Not enough data
8.9
597
Not enough data
9.1
597
Not enough data
8.7
588
Not enough data
8.4
570
Not enough data
8.2
570
Not enough data
8.5
582
Not enough data
8.4
525
Projects
Not enough data
8.9
577
Not enough data
8.7
560
Not enough data
8.1
537
Not enough data
8.4
546
Not enough data
8.6
551
Not enough data
7.7
490
Not enough data
9.1
518
Not enough data
8.3
544
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
527
Resource Management
Not enough data
8.3
524
Not enough data
8.3
529
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
514
Not enough data
8.4
523
Not enough data
8.7
540
Generative AI
Not enough data
7.4
452
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
320
Not enough data
7.7
323
Not enough data
7.8
325
Not enough data
7.6
318
Not enough data
7.6
322
Not enough data
7.5
322
Not enough data
7.9
327
Bug Reporting
7.7
14
8.8
1810
8.2
15
8.7
1769
8.1
14
8.8
1842
Bug Monitoring
7.3
13
8.6
1757
8.2
15
8.9
1855
7.7
14
8.8
1733
Agentic AI - Bug Tracking
Not enough data
7.6
271
Not enough data
7.7
274
Not enough data
7.7
271
Responses
Not enough data
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Automation - AI Agents
Not enough data
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Platform
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Autonomy - AI Agents
Not enough data
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Generative AI
Not enough data
9.1
37
Not enough data
9.1
36
Communication
Not enough data
8.4
2696
Not enough data
8.2
2555
Not enough data
8.1
2465
Planning
Not enough data
8.7
3167
Not enough data
8.8
3244
Not enough data
8.8
2979
Not enough data
8.7
3080
Not enough data
8.3
2685
Workflow Management
Not enough data
8.6
3034
Not enough data
8.8
3282
Not enough data
7.9
2296
Not enough data
8.4
2531
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bugzilla and Jira are categorized as Bug Tracking
Unique Categories
Bugzilla has no unique categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Information Technology and Services
24.1%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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