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Compare Bugzilla and Jira 
Featured Products
At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (43.9% of reviews)
Entry-Level Pricing
Free
Free 10 Users Per Month
Bugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free
Learn more about BugzillaJira
Star Rating
(7,415)4.3 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in overall user satisfaction, boasting a significantly higher score compared to Bugzilla. Users appreciate its robust project management capabilities, noting features like the ability to manage multiple projects and deadlines in one place, which enhances team collaboration and productivity.
- Users say that Jira's user interface is intuitive and efficient, making it easy to view and filter bugs by various categories such as to-do, in progress, and completed tasks. This level of organization helps streamline workflows, a feature that many find lacking in Bugzilla, which, while simple to navigate, does not offer the same depth of categorization.
- Reviewers mention that Jira's implementation process is quick and user-friendly, with an intuitive onboarding wizard that helps new users get started without hassle. In contrast, Bugzilla users have noted challenges with setup, indicating that it may require more time and effort to configure effectively.
- According to verified reviews, Jira shines in its support quality, with users highlighting responsive customer service and helpful resources. Bugzilla, while appreciated for its open-source nature, has received feedback indicating that its support could be more robust, with some users feeling less supported in their troubleshooting efforts.
- Users report that Jira's analytics features are highly regarded, allowing teams to track progress and performance effectively. This is a notable advantage over Bugzilla, where users have expressed a desire for more advanced analytics capabilities to better understand their bug tracking and resolution processes.
- Reviewers mention that both tools are free to use at entry-level, making them accessible options for teams. However, Jira's extensive feature set and higher satisfaction ratings suggest that it may provide a more comprehensive solution for teams looking to enhance their project management and bug tracking efforts compared to Bugzilla's simpler interface.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Bugzilla
No trial information availableJira
Free Trial is available
Ratings
Meets Requirements
7.9
95
8.9
6,046
Ease of Use
7.6
95
8.1
6,122
Ease of Setup
6.9
32
8.0
2,335
Ease of Admin
6.9
31
7.6
1,493
Quality of Support
7.1
79
8.3
4,730
Has the product been a good partner in doing business?
7.6
26
8.5
1,355
Product Direction (% positive)
7.0
93
8.4
5,873
Features by Category
Tasks
Not enough data
9.2
660
Not enough data
9.0
630
Not enough data
9.1
645
Not enough data
8.7
617
Not enough data
8.5
591
Not enough data
8.1
588
Not enough data
8.5
601
Not enough data
8.4
535
Projects
Not enough data
8.9
616
Not enough data
8.7
571
Not enough data
8.2
553
Not enough data
8.4
557
Not enough data
8.6
575
Not enough data
7.7
496
Not enough data
9.2
590
Not enough data
8.3
557
Not enough data
8.1
487
Not enough data
8.1
503
Not enough data
8.6
560
Resource Management
Not enough data
8.3
528
Not enough data
8.3
546
Not enough data
8.5
533
Project Monitoring
Not enough data
8.4
524
Not enough data
8.4
532
Not enough data
8.7
579
Generative AI
Not enough data
7.4
460
Not enough data
7.5
456
Agentic AI - Project Management
Not enough data
7.4
325
Not enough data
7.7
326
Not enough data
7.9
349
Not enough data
7.6
321
Not enough data
7.6
326
Not enough data
7.5
324
Not enough data
7.9
331
Bug Reporting
7.7
14
8.8
1819
8.2
15
8.8
1775
8.1
14
8.9
1856
Bug Monitoring
7.3
13
8.6
1766
8.2
15
8.9
1874
7.7
14
8.8
1742
Agentic AI - Bug Tracking
Not enough data
7.6
275
Not enough data
7.7
279
Not enough data
7.7
276
Responses
Not enough data
9.4
36
Not enough data
9.4
36
Not enough data
9.4
36
Automation - AI Agents
Not enough data
8.9
35
Not enough data
9.0
34
Not enough data
9.0
35
Not enough data
9.4
35
Not enough data
9.3
35
Platform
Not enough data
9.3
36
Not enough data
9.4
37
Not enough data
9.3
36
Autonomy - AI Agents
Not enough data
9.0
35
Not enough data
9.1
35
Not enough data
9.2
35
Not enough data
9.0
35
Generative AI
Not enough data
9.2
38
Not enough data
9.1
35
Communication
Not enough data
8.4
2716
Not enough data
8.2
2570
Not enough data
8.2
2482
Planning
Not enough data
8.7
3194
Not enough data
8.8
3280
Not enough data
8.8
3029
Not enough data
8.7
3167
Not enough data
8.3
2701
Workflow Management
Not enough data
8.6
3065
Not enough data
8.8
3373
Not enough data
7.9
2313
Not enough data
8.4
2547
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bugzilla and Jira are categorized as Bug Tracking
Unique Categories
Bugzilla has no unique categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.2%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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