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At a Glance
Market Segments
Mid-Market (43.6% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free
Free 10 Users Per Month
Bugzilla
Star Rating
(113)3.9 out of 5
Market Segments
Mid-Market (43.6% of reviews)
Entry-Level Pricing
Free
Learn more about BugzillaJira
Star Rating
(7,134)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, allowing teams to visualize their workflow effectively, while Bugzilla lacks a similar level of visual task management, which some users find limiting.
- Reviewers mention that Jira's Custom Workflows provide a high degree of flexibility, enabling teams to tailor their processes to fit specific project needs, whereas Bugzilla's workflow customization options are more rigid and less intuitive.
- G2 users highlight Jira's superior Analytics capabilities, which offer detailed insights into bug tracking and project performance, while Bugzilla's analytics features are considered basic and less informative.
- Users on G2 appreciate Jira's robust Bug History tracking, which allows for comprehensive tracking of issues over time, whereas Bugzilla's bug history features are seen as less comprehensive and harder to navigate.
- Reviewers say that Jira's Time Tracking functionality is well-integrated and user-friendly, making it easier for teams to monitor their time spent on tasks, while Bugzilla's time tracking is often described as cumbersome and not as effective.
- Users report that Jira's Quality of Support is notably higher, with many praising the responsiveness and helpfulness of the support team, in contrast to Bugzilla, where users have mentioned slower response times and less effective support.
Pricing
Entry-Level Pricing
Bugzilla
Open Source
Free
Bugzilla is free software, licensed at no cost under the Mozilla Public License.
G2 does not allow us to remove the "Get a Custom Quote" button from our page. Requests for a Price Quote will be ignored because the answer is right on this page (it's free).
- Advanced Search
- Email notifications
- Scheduled reports by email
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
Bugzilla
No trial information availableJira
Free Trial is available
Ratings
Meets Requirements
7.9
95
8.9
5,853
Ease of Use
7.6
95
8.1
5,922
Ease of Setup
6.9
32
7.9
2,146
Ease of Admin
6.9
31
7.6
1,459
Quality of Support
7.1
79
8.3
4,556
Has the product been a good partner in doing business?
7.6
26
8.5
1,321
Product Direction (% positive)
7.0
93
8.4
5,682
Features by Category
Tasks
Not enough data
9.2
590
Not enough data
8.9
589
Not enough data
9.1
589
Not enough data
8.7
580
Not enough data
8.4
563
Not enough data
8.2
562
Not enough data
8.5
575
Not enough data
8.4
518
Projects
Not enough data
8.9
570
Not enough data
8.7
553
Not enough data
8.1
529
Not enough data
8.4
539
Not enough data
8.6
544
Not enough data
7.7
482
Not enough data
9.1
509
Not enough data
8.3
537
Not enough data
8.0
477
Not enough data
8.1
485
Not enough data
8.6
520
Resource Management
Not enough data
8.3
517
Not enough data
8.3
523
Not enough data
8.4
519
Project Monitoring
Not enough data
8.4
507
Not enough data
8.3
517
Not enough data
8.7
533
Generative AI
Not enough data
7.4
444
Not enough data
7.5
446
Agentic AI - Project Management
Not enough data
7.4
314
Not enough data
7.7
316
Not enough data
7.8
317
Not enough data
7.6
312
Not enough data
7.6
316
Not enough data
7.5
316
Not enough data
7.9
320
Bug Reporting
7.7
14
8.8
1802
8.2
15
8.7
1761
8.1
14
8.8
1833
Bug Monitoring
7.3
13
8.6
1749
8.2
15
8.9
1847
7.7
14
8.8
1725
Agentic AI - Bug Tracking
Not enough data
7.7
264
Not enough data
7.7
267
Not enough data
7.7
264
Responses
Not enough data
9.4
35
Not enough data
9.3
35
Not enough data
9.3
35
Automation - AI Agents
Not enough data
8.8
34
Not enough data
8.9
33
Not enough data
8.9
34
Not enough data
9.3
34
Not enough data
9.3
34
Platform
Not enough data
9.2
35
Not enough data
9.3
35
Not enough data
9.2
35
Autonomy - AI Agents
Not enough data
8.8
34
Not enough data
9.0
34
Not enough data
9.1
34
Not enough data
9.0
34
Generative AI
Not enough data
9.1
35
Not enough data
9.1
35
Communication
Not enough data
8.4
2683
Not enough data
8.2
2543
Not enough data
8.1
2453
Planning
Not enough data
8.7
3152
Not enough data
8.8
3232
Not enough data
8.8
2965
Not enough data
8.7
3067
Not enough data
8.3
2673
Workflow Management
Not enough data
8.6
3020
Not enough data
8.8
3265
Not enough data
7.9
2284
Not enough data
8.4
2519
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bugzilla and Jira are categorized as Bug Tracking
Unique Categories
Bugzilla has no unique categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Bugzilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.2%
Computer Software
21.6%
Computer Networking
2.9%
Computer & Network Security
2.9%
Telecommunications
2.0%
Other
31.4%
Information Technology and Services
24.0%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Alternatives
Discussions
I am software tester,can i use Bugzilla for testing softwares.
1 Comment
PA
You can use Bugzilla to track bugs/issues about a certain software you have developed. It can be used by the users to report problems. It is not, however, a...Read more
integration
1 Comment
PR
Yes, you should be able to, depending on what your hosting environment is. Bugzilla has an API that is pretty robust, so you can create scripts that would...Read more
Why bugzilla
1 Comment
PR
I think that Bugzilla has a very defined purpose, and many users and companies are looking for tools that can handle multiple tasks. I think integrations are...Read more
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
7 Comments
VC
help teams plan sprints, manage backlogsRead more
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