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At a Glance
Market Segments
Small-Business (42.1% of reviews)
Small-Business (62.9% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free
BugSnag
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansUsersnap
Star Rating
(92)4.5 out of 5
Market Segments
Small-Business (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BugSnag excels in its Bug History feature, scoring a remarkable 9.7, which allows teams to track and analyze past bugs effectively. In contrast, Usersnap's Bug History received a lower score of 8.2, indicating less robust tracking capabilities.
- Reviewers mention that Usersnap shines in Feedback Collection, achieving a high score of 9.6, which is particularly beneficial for gathering user insights. BugSnag, while competent, scored lower in this area, suggesting that Usersnap may offer a more comprehensive approach to collecting user feedback.
- G2 users highlight the Quality of Support as a strong point for Usersnap, with a score of 9.5, indicating responsive and helpful customer service. BugSnag, with a score of 8.8, may not provide the same level of support, which could be a consideration for teams needing assistance.
- Users on G2 report that Usersnap's Ease of Use is superior, scoring 9.6 compared to BugSnag's 8.9. This suggests that Usersnap may offer a more intuitive interface, making it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that BugSnag's Data Retention feature is highly rated at 9.3, which is crucial for teams needing to maintain historical data for analysis. Usersnap's score of 8.4 indicates it may not retain data as effectively, which could impact long-term project tracking.
- Users say that BugSnag's Real-Time Analysis feature, scoring 8.9, is beneficial for teams needing immediate insights into their software performance. Usersnap, while offering similar capabilities, may not match the immediacy and effectiveness of BugSnag in this area.
Pricing
Entry-Level Pricing
BugSnag
Free
Free Trial
Per Month
- 1 user
- Error and performance monitoring
- 7.5K events and 1M spans per month
Usersnap
Free plan
Free
- Collect 20 feedback for free
- Access to Premium plan features
Free Trial
BugSnag
Free Trial is available
Usersnap
Free Trial is available
Ratings
Meets Requirements
9.0
35
9.1
68
Ease of Use
8.8
35
9.6
70
Ease of Setup
9.2
13
9.5
41
Ease of Admin
8.8
8
9.1
40
Quality of Support
8.9
22
9.5
62
Has the product been a good partner in doing business?
9.2
6
9.2
39
Product Direction (% positive)
7.6
34
8.9
63
Features by Category
User Response Methods
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
8.8
11
Not enough data
9.3
16
Not enough data
9.4
16
Participant Selection
Not enough data
8.2
17
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
Feature Not Available
Insights
Not enough data
8.2
16
Not enough data
8.5
18
Not enough data
8.6
17
Generative AI
Not enough data
8.3
9
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.7
9
8.8
28
8.1
7
9.0
26
8.5
9
8.6
27
Bug Monitoring
9.0
10
7.5
23
9.7
11
8.1
25
9.1
11
8.3
25
Agentic AI - Bug Tracking
7.2
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
8.5
11
Survey Management
Not enough data
9.1
23
Not enough data
8.8
23
Not enough data
9.7
22
Not enough data
9.3
22
Process Management
Not enough data
9.4
21
Not enough data
9.2
21
Not enough data
9.1
20
Not enough data
9.1
20
System Management
Not enough data
8.8
21
Not enough data
8.3
20
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugSnag and Usersnap are categorized as Bug Tracking
Unique Categories
BugSnag is categorized as Application Performance Monitoring (APM), Digital Experience Monitoring (DEM), and Website Monitoring
Usersnap is categorized as Product Management, User Research, Enterprise Feedback Management, and Release Notes Management
Reviews
Reviewers' Company Size
BugSnag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Usersnap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.1%
Financial Services
13.2%
Information Technology and Services
10.5%
Internet
7.9%
Hospital & Health Care
7.9%
Other
39.5%
Computer Software
24.7%
Information Technology and Services
11.2%
Marketing and Advertising
7.9%
Internet
7.9%
Logistics and Supply Chain
4.5%
Other
43.8%
Discussions
What is BugSnag used for?
1 Comment
PS
To monitor your application performance and bug trackingRead more
BugSnag has no more discussions with answers
Any way to integrate this with SalesForce or generate all the changes in one single spreadsheet?
2 Comments
WP
Hey!
also, feel free to check this out:
https://zapier.com/apps/usersnap/integrations/salesforce
Via Zapier, this is more than possible.
LMK if...Read more
What is Usersnap used for?
1 Comment
Official Response from Usersnap
Usersnap is a user feedback platform offering feedback widgets with screen capturing and annotation tools, micro surveys for websites and web applications,...Read more
Usersnap has no more discussions with answers
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