# BugSnag vs New Relic Comparison --- ## AI Generated Summary - **G2 reviewers report** that New Relic excels in providing a comprehensive observability platform, integrating APM, logs, metrics, and traces into one interface. Users appreciate the **real-time dashboards** and **distributed tracing** capabilities, which help teams detect anomalies early and minimize downtime. - **Users say** BugSnag stands out for its **real-time error tracking** and customizable alerts, making it easier for developers to identify and resolve issues quickly. The intuitive dashboard is frequently highlighted for its clarity, allowing users to see **exact error stacks** and **user impact** effectively. - **Reviewers mention** that BugSnag offers a notably quick implementation process, with many users praising its **easy setup** and user-friendly interface. This contrasts with New Relic, where some users have noted a steeper learning curve due to its extensive feature set. - **According to verified reviews** , New Relic's user interface is highly regarded for its enhanced capabilities, allowing users to access a wide range of infrastructure-related dashboards and metrics. This level of integration is seen as a significant advantage for teams needing a unified view of their systems. - **G2 reviewers highlight** that while BugSnag is particularly favored by small businesses for its straightforward approach, New Relic's robust features cater well to mid-market companies looking for a more comprehensive monitoring solution. - **Users report** that both platforms provide quality support, but BugSnag receives slightly higher marks for its responsiveness and helpfulness, with users noting that the support team is proactive in assisting with issues and inquiries. | | BugSnag | New Relic | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | | **Total Reviews** | 38 | 583 | | **Largest Market Segment** | Small-Business (42.1% of reviews) | Mid-Market (42.5% of reviews) | | **Entry Level Price** | Free Trial Per Month | $0.00 | --- ## Top Pros & Cons ### BugSnag Pros: - Ease of Use (3 reviews) - Error Tracking (3 reviews) Cons: - Bug Management (2 reviews) - Limited Features (2 reviews) ### New Relic Pros: - Ease of Use (97 reviews) - Real-time Monitoring (95 reviews) Cons: - Expensive (63 reviews) - Pricing Issues (53 reviews) --- ## Ratings Comparison | Rating | BugSnag | New Relic | |---|---|---| | **Meets Requirements** | 9.0 (35 reviews) | 8.9 (498 reviews) | | **Ease of Use** | 8.8 (35 reviews) | 8.4 (504 reviews) | | **Ease of Setup** | 9.2 (13 reviews) | 8.7 (286 reviews) | | **Ease of Admin** | 8.8 (8 reviews) | 8.5 (199 reviews) | | **Quality of Support** | 8.9 (22 reviews) | 8.5 (438 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (6 reviews) | 8.5 (191 reviews) | | **Product Direction (% positive)** | 7.6 (34 reviews) | 8.6 (497 reviews) | --- ## Pricing ### BugSnag #### Entry-Level Pricing Plan: Free Price: Free Trial Per Month Key Features: - 1 user - Error and performance monitoring - 7.5K events and 1M spans per month [Browse all 4 editions](https://www.g2.com/products/bugsnag/pricing) #### Free Trial Yes ### New Relic #### Entry-Level Pricing Plan: Free (Forever) Price: $0.00 Description: Start using New Relic with all the features you need for free forever. Key Features: - 1 free full user - Unlimited free basic users - Unlimited hosts and CPUs [Browse all 4 editions](https://www.g2.com/products/new-relic/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Website Monitoring | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | N/A | N/A | #### Functionality | Feature | BugSnag | New Relic | |---|---|---| | **Baseline** | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | | **Multi-Site Monitoring** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Multi-Channel Alerting** | Not enough data | Not enough data | | **Location Insights** | Not enough data | Not enough data | #### Agentic AI - Website Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Experience Monitoring (DEM) | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 9.2/10 | 23 | #### Experience | Feature | BugSnag | New Relic | |---|---|---| | **Real-Time Monitoring** | Not enough data | 9.5 (23 reviews) | | **Session Replay** | Not enough data | 9.0 (20 reviews) | | **Behavioral Analysis** | Not enough data | 9.0 (22 reviews) | #### Agentic AI - Digital Experience Monitoring (DEM) | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.2 (8 reviews) | | **Multi-step Planning** | Not enough data | 9.3 (9 reviews) | | **Cross-system Integration** | Not enough data | 9.3 (9 reviews) | | **Adaptive Learning** | Not enough data | 9.2 (8 reviews) | | **Natural Language Interaction** | Not enough data | 9.0 (8 reviews) | | **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | | **Decision Making** | Not enough data | 8.9 (9 reviews) | #### Management | Feature | BugSnag | New Relic | |---|---|---| | **Content Management** | Not enough data | 8.9 (19 reviews) | | **Alerts** | Not enough data | 9.1 (22 reviews) | | **Budget Analysis** | Not enough data | 8.3 (19 reviews) | #### Performance | Feature | BugSnag | New Relic | |---|---|---| | **Uptime Monitoring** | Not enough data | 9.5 (21 reviews) | | **Performance Monitoring** | Not enough data | 9.6 (23 reviews) | | **Issue Tracking** | Not enough data | 9.5 (23 reviews) | | **Resource Monitoring** | Not enough data | 9.6 (20 reviews) | ### Cloud Infrastructure Monitoring | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.5/10 | 99 | #### Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Usage Monitoring** | Not enough data | 8.9 (89 reviews) | | **Database Monitoring** | Not enough data | 8.7 (91 reviews) | | **API Monitoring** | Not enough data | 8.9 (86 reviews) | | **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | 9.0 (89 reviews) | | **Security and Compliance Monitoring** | Not enough data | 8.8 (21 reviews) | #### Administration | Feature | BugSnag | New Relic | |---|---|---| | **Activity Monitoring** | Not enough data | 8.6 (85 reviews) | | **Multi-Cloud Management** | Not enough data | 8.5 (81 reviews) | | **Automation** | Not enough data | 8.5 (77 reviews) | | **Auto-Scaling & Resource Optimization** | Not enough data | 8.8 (20 reviews) | #### Analysis | Feature | BugSnag | New Relic | |---|---|---| | **Reporting** | Not enough data | 8.8 (87 reviews) | | **Dashboards and Visualizations** | Not enough data | 9.3 (90 reviews) | | **Spend Forecasting and Optimization** | Not enough data | 7.9 (78 reviews) | #### Agentic AI - Cloud Infrastructure Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Multi-step Planning** | Not enough data | 8.2 (18 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (18 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (18 reviews) | | **Natural Language Interaction** | Not enough data | 7.9 (18 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (18 reviews) | | **Decision Making** | Not enough data | 8.1 (18 reviews) | #### AI Automation - Cloud Infrastructure Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **AI-Powered Anomaly Detection** | Not enough data | 8.1 (17 reviews) | | **AI-Driven Insight Recommendations** | Not enough data | 8.0 (17 reviews) | ### Bug Tracking | Product | Score | Reviews | |---|---|---| | **BugSnag** | 8.2/10 | 11 | | **New Relic** | N/A | N/A | #### Bug Reporting | Feature | BugSnag | New Relic | |---|---|---| | **User Reports & Feedback** | 8.7 (9 reviews) | Not enough data | | **Tester Reports & Feedback** | 8.1 (7 reviews) | Not enough data | | **Team Reports & Comments** | 8.5 (9 reviews) | Not enough data | #### Bug Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Analytics** | 9.0 (10 reviews) | Not enough data | | **Bug History** | 9.7 (11 reviews) | Not enough data | | **Data Retention** | 9.1 (11 reviews) | Not enough data | #### Agentic AI - Bug Tracking | Feature | BugSnag | New Relic | |---|---|---| | **Adaptive Learning** | 7.2 (6 reviews) | Not enough data | | **Natural Language Interaction** | 6.9 (6 reviews) | Not enough data | | **Proactive Assistance** | 6.9 (6 reviews) | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.5/10 | 75 | #### Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Constant Monitoring** | Not enough data | 9.5 (73 reviews) | | **Timely Alerts** | Not enough data | 9.4 (72 reviews) | | **TIcket Accuracy** | Not enough data | 9.1 (59 reviews) | | **AI Monitoring** | Not enough data | 7.9 (18 reviews) | #### Management Tools | Feature | BugSnag | New Relic | |---|---|---| | **Ticket Assignment** | Not enough data | 8.7 (56 reviews) | | **Standardization** | Not enough data | 9.2 (62 reviews) | | **Lifecycle Visualization** | Not enough data | 8.9 (61 reviews) | #### Generative AI | Feature | BugSnag | New Relic | |---|---|---| | **AI Text Generation** | Not enough data | 7.9 (29 reviews) | | **AI Text Summarization** | Not enough data | 8.0 (30 reviews) | #### Agentic AI - Incident Management | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (16 reviews) | | **Multi-step Planning** | Not enough data | 8.2 (16 reviews) | | **Cross-system Integration** | Not enough data | 8.2 (16 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (16 reviews) | | **Natural Language Interaction** | Not enough data | 8.0 (16 reviews) | | **Proactive Assistance** | Not enough data | 8.5 (16 reviews) | | **Decision Making** | Not enough data | 8.4 (16 reviews) | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 9.6/10 | 15 | #### Functionality | Feature | BugSnag | New Relic | |---|---|---| | **Artificial Intelligence** | Not enough data | 9.8 (11 reviews) | | **Machine Learning** | Not enough data | 10.0 (10 reviews) | | **Systems Monitoring** | Not enough data | 9.8 (14 reviews) | #### Issue Resolution | Feature | BugSnag | New Relic | |---|---|---| | **Root Cause Identification** | Not enough data | 9.3 (14 reviews) | | **Proactive Identification** | Not enough data | 9.5 (14 reviews) | | **Resolution Guidance** | Not enough data | 9.6 (12 reviews) | #### Management | Feature | BugSnag | New Relic | |---|---|---| | **System Integration** | Not enough data | 9.6 (15 reviews) | | **Alerting** | Not enough data | 9.7 (15 reviews) | | **Reporting** | Not enough data | 9.4 (15 reviews) | #### Generative AI | Feature | BugSnag | New Relic | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - AIOps Platforms | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Log Monitoring | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.7/10 | 106 | #### Visibility | Feature | BugSnag | New Relic | |---|---|---| | **Dashboards and Visualizations** | Not enough data | 9.2 (100 reviews) | | **Alerts and Notifications** | Not enough data | 9.2 (102 reviews) | | **Reporting** | Not enough data | 9.0 (99 reviews) | #### Monitoring and Management | Feature | BugSnag | New Relic | |---|---|---| | **Automation** | Not enough data | 8.8 (94 reviews) | | **Performance Baseline** | Not enough data | 9.0 (98 reviews) | | **Real-Time Monitoring** | Not enough data | 9.2 (101 reviews) | #### Agentic AI - Log Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (33 reviews) | | **Multi-step Planning** | Not enough data | 8.3 (34 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (33 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (33 reviews) | | **Natural Language Interaction** | Not enough data | 8.2 (33 reviews) | | **Proactive Assistance** | Not enough data | 8.4 (33 reviews) | | **Decision Making** | Not enough data | 8.3 (34 reviews) | ### Server Monitoring | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.7/10 | 99 | #### Visibility | Feature | BugSnag | New Relic | |---|---|---| | **Dashboards and Visualizations** | Not enough data | 9.2 (95 reviews) | | **Alerts and Notifications** | Not enough data | 9.2 (92 reviews) | | **Reporting** | Not enough data | 9.0 (91 reviews) | #### Monitoring and Management | Feature | BugSnag | New Relic | |---|---|---| | **Multi-Server Management** | Not enough data | 8.8 (87 reviews) | | **Automation** | Not enough data | 8.4 (85 reviews) | | **Performance Baseline** | Not enough data | 8.7 (88 reviews) | | **Real-Time Monitoring** | Not enough data | 8.9 (91 reviews) | | **Immediate Alert Notification** | Not enough data | 8.9 (89 reviews) | | **Proactive Server Monitoring Software** | Not enough data | 8.9 (87 reviews) | #### Cloud environment support | Feature | BugSnag | New Relic | |---|---|---| | **Server Monitoring For Cloud Deployments** | Not enough data | 8.9 (77 reviews) | | **Software Scaling** | Not enough data | 8.4 (73 reviews) | #### Agentic AI - Server Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (17 reviews) | | **Multi-step Planning** | Not enough data | 8.4 (17 reviews) | | **Cross-system Integration** | Not enough data | 8.3 (17 reviews) | | **Adaptive Learning** | Not enough data | 8.4 (17 reviews) | | **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | | **Proactive Assistance** | Not enough data | 8.6 (18 reviews) | | **Decision Making** | Not enough data | 8.6 (17 reviews) | ### Log Analysis | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.9/10 | 82 | #### Data Preparation | Feature | BugSnag | New Relic | |---|---|---| | **Data Sources** | Not enough data | 9.1 (67 reviews) | | **Indexing** | Not enough data | 9.0 (62 reviews) | | **Automated Tagging** | Not enough data | 8.5 (62 reviews) | | **Data Blending** | Not enough data | 8.6 (60 reviews) | #### Analysis | Feature | BugSnag | New Relic | |---|---|---| | **Track Trends** | Not enough data | 9.1 (62 reviews) | | **Detect Anomalies** | Not enough data | 9.1 (64 reviews) | | **Metric and Event Data** | Not enough data | 9.1 (68 reviews) | | **Search** | Not enough data | 9.0 (68 reviews) | | **Alerts** | Not enough data | 9.3 (69 reviews) | | **Live Tail** | Not enough data | 8.9 (63 reviews) | #### Visualization | Feature | BugSnag | New Relic | |---|---|---| | **Dashboards** | Not enough data | 9.5 (72 reviews) | | **Data Discovery** | Not enough data | 9.1 (65 reviews) | #### Agentic AI - Log Analysis | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.7 (23 reviews) | | **Multi-step Planning** | Not enough data | 8.6 (23 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (23 reviews) | | **Adaptive Learning** | Not enough data | 8.6 (23 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (23 reviews) | | **Proactive Assistance** | Not enough data | 8.8 (23 reviews) | | **Decision Making** | Not enough data | 8.7 (23 reviews) | ### Application Performance Monitoring (APM) | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.7/10 | 187 | #### Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Performance Baselines** | Not enough data | 8.9 (162 reviews) | | **Performance Analysis** | Not enough data | 9.0 (168 reviews) | | **Performance Monitoring** | Not enough data | 9.2 (170 reviews) | | **AI/ML Assistance** | Not enough data | 7.7 (136 reviews) | | **Multi-System Monitoring** | Not enough data | 8.9 (155 reviews) | #### Response | Feature | BugSnag | New Relic | |---|---|---| | **Dashboards and Visualization** | Not enough data | 9.1 (171 reviews) | | **Incident Alerting** | Not enough data | 8.9 (163 reviews) | | **Root Cause Analysis (RCA)** | Not enough data | 8.6 (156 reviews) | #### Agentic AI - Application Performance Monitoring (APM) | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.4 (52 reviews) | | **Cross-system Integration** | Not enough data | 8.6 (53 reviews) | | **Adaptive Learning** | Not enough data | 8.5 (53 reviews) | | **Proactive Assistance** | Not enough data | 8.4 (51 reviews) | | **Decision Making** | Not enough data | 8.2 (51 reviews) | #### Performance | Feature | BugSnag | New Relic | |---|---|---| | **Real User Monitoring (RUM)** | Not enough data | 8.6 (152 reviews) | | **Second by Second Metrics** | Not enough data | 8.5 (142 reviews) | #### Functionality | Feature | BugSnag | New Relic | |---|---|---| | **Synthetic Monitoring** | Not enough data | 8.8 (149 reviews) | | **Dynamic Transaction Mapping** | Not enough data | 8.5 (143 reviews) | | **Load Balancing** | Not enough data | 8.2 (138 reviews) | | **Cloud Observability** | Not enough data | 8.8 (150 reviews) | ### DevOps Platforms | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | N/A | N/A | #### Management | Feature | BugSnag | New Relic | |---|---|---| | **Configuration Management** | Not enough data | Not enough data | | **Access Control** | Not enough data | Not enough data | | **Orchestration** | Not enough data | Not enough data | #### Functionality | Feature | BugSnag | New Relic | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Extensibility** | Not enough data | Not enough data | #### Processes | Feature | BugSnag | New Relic | |---|---|---| | **Pipeline Control** | Not enough data | Not enough data | | **Workflow Visualization** | Not enough data | Not enough data | | **Continuous Deployment** | Not enough data | Not enough data | ### Container Monitoring | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.6/10 | 37 | #### Alerts management | Feature | BugSnag | New Relic | |---|---|---| | **Multi-mode alerts** | Not enough data | 8.4 (34 reviews) | | **Opimization alerts** | Not enough data | 8.3 (35 reviews) | | **Incident alerts** | Not enough data | 9.0 (36 reviews) | #### Monitoring | Feature | BugSnag | New Relic | |---|---|---| | **Resource utilization** | Not enough data | 8.6 (36 reviews) | | **Real-time monitoring** | Not enough data | 9.4 (36 reviews) | | **Performance baseline** | Not enough data | 8.7 (36 reviews) | | **API monitoring** | Not enough data | 9.1 (36 reviews) | #### Automation | Feature | BugSnag | New Relic | |---|---|---| | **Resolution automation** | Not enough data | 8.1 (35 reviews) | | **Automation** | Not enough data | 8.4 (36 reviews) | #### Analysis | Feature | BugSnag | New Relic | |---|---|---| | **Search** | Not enough data | 8.5 (35 reviews) | | **Reporting** | Not enough data | 8.6 (36 reviews) | | **Visualization** | Not enough data | 9.0 (36 reviews) | | **Track trends** | Not enough data | 8.4 (35 reviews) | #### Issue Resolution | Feature | BugSnag | New Relic | |---|---|---| | **Root cause identification** | Not enough data | 8.3 (36 reviews) | | **Resolution guidance** | Not enough data | 8.2 (36 reviews) | | **Proactive identification** | Not enough data | 8.8 (36 reviews) | ### IT Alerting | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 7.9/10 | 37 | #### Generative AI | Feature | BugSnag | New Relic | |---|---|---| | **AI Text Generation** | Not enough data | 7.3 (37 reviews) | #### Agentic AI - IT Alerting | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.9 (19 reviews) | | **Multi-step Planning** | Not enough data | 8.0 (19 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (19 reviews) | | **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (19 reviews) | | **Proactive Assistance** | Not enough data | 8.0 (19 reviews) | | **Decision Making** | Not enough data | 8.1 (19 reviews) | ### Observability Software | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | 8.9/10 | 18 | #### Telemetry Collection & Ingestion - Observability | Feature | BugSnag | New Relic | |---|---|---| | **Multi-Telemetry Ingestion** | Not enough data | 9.2 (16 reviews) | | **OpenTelemetry Support** | Not enough data | 9.4 (16 reviews) | #### Agentic AI - Observability Software | Feature | BugSnag | New Relic | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | | **Multi-step Planning** | Not enough data | 8.6 (15 reviews) | | **Cross-system Integration** | Not enough data | 8.9 (16 reviews) | | **Adaptive Learning** | Not enough data | 8.8 (15 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (15 reviews) | | **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | | **Decision Making** | Not enough data | 9.0 (15 reviews) | #### Visualization & Dashboards - Observability | Feature | BugSnag | New Relic | |---|---|---| | **Service Dependency Mapping** | Not enough data | 9.4 (16 reviews) | | **Unified Dashboard** | Not enough data | 9.0 (16 reviews) | | **Trace Visualization** | Not enough data | 9.2 (16 reviews) | #### Correlation & Root Cause Analysis - Observability | Feature | BugSnag | New Relic | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | 9.2 (16 reviews) | | **Root Cause Detection** | Not enough data | 9.4 (17 reviews) | | **Intelligent Alerting** | Not enough data | 9.3 (16 reviews) | #### Scalability & Ecosystem Integration - Observability | Feature | BugSnag | New Relic | |---|---|---| | **Kubernetes Monitoring** | Not enough data | 8.9 (16 reviews) | | **Hybrid/Multi-Cloud Support** | Not enough data | 8.8 (16 reviews) | #### AI Features - Observability | Feature | BugSnag | New Relic | |---|---|---| | **Predictive Insights** | Not enough data | 8.2 (16 reviews) | | **AI-Generated Incident Summaries** | Not enough data | 8.5 (16 reviews) | | **AI Anomaly Detection** | Not enough data | 9.0 (16 reviews) | ### AI SRE Tools | Product | Score | Reviews | |---|---|---| | **BugSnag** | N/A | N/A | | **New Relic** | N/A | N/A | #### Reliability Objectives & Service Operations - AI SRE Tools | Feature | BugSnag | New Relic | |---|---|---| | **Intelligent On-Call Workflows** | Not enough data | Not enough data | | **Error Budget Tracking** | Not enough data | Not enough data | | **SLI & SLO Management** | Not enough data | Not enough data | | **Service Health Modeling & Reporting** | Not enough data | Not enough data | #### AI Detection & Signal Quality - AI SRE Tools | Feature | BugSnag | New Relic | |---|---|---| | **Cross-Telemetry Correlation** | Not enough data | Not enough data | | **Change-Aware Detection** | Not enough data | Not enough data | | **Adaptive Anomaly Detection** | Not enough data | Not enough data | | **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | #### Investigation & Root Cause Analysis - AI SRE Tools | Feature | BugSnag | New Relic | |---|---|---| | **Guided Incident Investigation** | Not enough data | Not enough data | | **Live Debugging in Production** | Not enough data | Not enough data | | **AI Root Cause Analysis** | Not enough data | Not enough data | | **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | #### Automation & Platform Controls - AI SRE Tools | Feature | BugSnag | New Relic | |---|---|---| | **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | | **Human-in-the-Loop Remediation** | Not enough data | Not enough data | | **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | | **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem) **Unique to BugSnag (2):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking), [Website Monitoring Software](https://www.g2.com/categories/website-monitoring) **Unique to New Relic (10):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Cloud Infrastructure Monitoring Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Incident Management Software](https://www.g2.com/categories/incident-management), [Observability Software](https://www.g2.com/categories/observability-software), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools) --- ## Reviewer Demographics ### By Company Size | Segment | BugSnag | New Relic | |---|---|---| | **Small-Business** | 42.1% | 27.9% | | **Mid-Market** | 34.2% | 42.5% | | **Enterprise** | 23.7% | 29.5% | ### By Industry #### BugSnag - **Computer Software:** 21.1% - **Financial Services:** 13.2% - **Information Technology and Services:** 10.5% - **Internet:** 7.9% - **Hospital & Health Care:** 7.9% - **Sports:** 5.3% - **Accounting:** 2.6% - **Business Supplies and Equipment:** 2.6% - **Computer Games:** 2.6% - **Construction:** 2.6% - **Other:** 23.7% #### New Relic - **Information Technology and Services:** 25.1% - **Computer Software:** 17.6% - **Financial Services:** 8.7% - **Internet:** 8.0% - **Retail:** 2.3% - **Banking:** 2.0% - **Entertainment:** 2.0% - **Marketing and Advertising:** 1.8% - **Education Management:** 1.8% - **Telecommunications:** 1.2% - **Other:** 29.5% --- ## Alternatives ### Alternatives to BugSnag - [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [Luciq](https://www.g2.com/products/luciq/reviews) — 4.3/5 stars (238 reviews) - [Rollbar](https://www.g2.com/products/rollbar/reviews) — 4.5/5 stars (172 reviews) - [LogRocket](https://www.g2.com/products/logrocket/reviews) — 4.6/5 stars (2352 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Raygun](https://www.g2.com/products/raygun/reviews) — 4.3/5 stars (123 reviews) - [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7794 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) — 4.5/5 stars (890 reviews) ### Alternatives to New Relic - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews) - [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (705 reviews) - [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (476 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (636 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews) - [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews) - [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (319 reviews) - [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (397 reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (199 reviews) - [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews) --- ## Top Discussions ### BugSnag - Title: [What is BugSnag used for?](https://www.g2.com/discussions/what-is-bugsnag-used-for) — 1 comment > **Top comment:** "To monitor your application performance and bug tracking" ### New Relic - Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..." - Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bugsnag-vs-new-relic)