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At a Glance
Market Segments
Small-Business (42.1% of reviews)
Mid-Market (43.7% of reviews)
Entry-Level Pricing
Free Trial Per Month
Free 10 Users Per Month
BugSnag
Star Rating
(38)4.3 out of 5
Market Segments
Small-Business (42.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Browse all 4 pricing plansJira
Star Rating
(7,208)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in its Kanban Board feature, allowing teams to visualize their workflow effectively, while BugSnag's Bug History feature is praised for providing detailed insights into past issues, helping teams understand recurring problems.
- Reviewers mention that BugSnag's Data Retention capabilities are superior, with a score of 9.3, which allows teams to keep track of bugs over time, whereas Jira's data retention features are less emphasized, leading to potential gaps in historical data.
- G2 users highlight that Jira's Custom Workflows are highly flexible, enabling teams to tailor their processes, while BugSnag's focus is more on Bug Monitoring and analytics, which some users feel limits its adaptability for project management.
- Users on G2 report that BugSnag's Quality of Support is rated highly at 8.8, with many reviewers appreciating the responsiveness and helpfulness of the support team, while Jira's support is seen as adequate but not as responsive.
- Reviewers mention that Jira's Ease of Setup is rated lower at 7.6, with some users finding the initial configuration complex, whereas BugSnag shines with a score of 9.0, making it easier for teams to get started quickly.
- Users say that while both products have strong Bug Reporting features, Jira's user feedback mechanisms are rated at 8.8, indicating a robust system for gathering insights, compared to BugSnag's slightly lower scores in similar areas, suggesting a more streamlined but less comprehensive approach.
Pricing
Entry-Level Pricing
BugSnag
Free
Free Trial
Per Month
- 1 user
- Error and performance monitoring
- 7.5K events and 1M spans per month
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Free Trial
BugSnag
Free Trial is available
Jira
Free Trial is available
Ratings
Meets Requirements
9.0
35
8.9
5,903
Ease of Use
8.8
35
8.1
5,974
Ease of Setup
9.2
13
7.9
2,194
Ease of Admin
8.8
8
7.6
1,467
Quality of Support
8.9
22
8.3
4,599
Has the product been a good partner in doing business?
9.2
6
8.5
1,329
Product Direction (% positive)
7.6
34
8.4
5,731
Features by Category
Tasks
Not enough data
9.2
611
Not enough data
8.9
606
Not enough data
9.1
609
Not enough data
8.7
596
Not enough data
8.4
575
Not enough data
8.2
573
Not enough data
8.5
590
Not enough data
8.4
527
Projects
Not enough data
8.9
584
Not enough data
8.7
563
Not enough data
8.2
541
Not enough data
8.4
549
Not enough data
8.6
558
Not enough data
7.7
490
Not enough data
9.1
527
Not enough data
8.3
546
Not enough data
8.0
484
Not enough data
8.1
491
Not enough data
8.6
533
Resource Management
Not enough data
8.3
525
Not enough data
8.3
530
Not enough data
8.5
525
Project Monitoring
Not enough data
8.4
515
Not enough data
8.4
524
Not enough data
8.7
545
Generative AI
Not enough data
7.4
454
Not enough data
7.5
453
Agentic AI - Project Management
Not enough data
7.4
321
Not enough data
7.7
323
Not enough data
7.8
328
Not enough data
7.6
318
Not enough data
7.6
323
Not enough data
7.5
322
Not enough data
7.9
328
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bug Reporting
8.7
9
8.8
1814
8.1
7
8.8
1771
8.5
9
8.8
1845
Bug Monitoring
9.0
10
8.6
1758
9.7
11
8.9
1860
9.1
11
8.8
1738
Agentic AI - Bug Tracking
7.2
6
7.6
272
6.9
6
7.7
275
6.9
6
7.7
273
Responses
Not enough data
9.4
38
Not enough data
9.3
38
Not enough data
9.4
38
Automation - AI Agents
Not enough data
8.9
37
Not enough data
9.0
36
Not enough data
9.0
37
Not enough data
9.3
37
Not enough data
9.3
37
Platform
Not enough data
9.3
38
Not enough data
9.4
39
Not enough data
9.3
38
Autonomy - AI Agents
Not enough data
8.9
37
Not enough data
9.1
37
Not enough data
9.2
37
Not enough data
9.1
37
Generative AI
Not enough data
9.2
39
Not enough data
9.1
37
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.4
2697
Not enough data
8.2
2557
Not enough data
8.2
2468
Planning
Not enough data
8.7
3173
Not enough data
8.8
3252
Not enough data
8.8
2990
Not enough data
8.7
3091
Not enough data
8.3
2688
Workflow Management
Not enough data
8.6
3040
Not enough data
8.8
3298
Not enough data
7.9
2298
Not enough data
8.4
2533
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BugSnag and Jira are categorized as Bug Tracking
Unique Categories
BugSnag is categorized as Application Performance Monitoring (APM), Digital Experience Monitoring (DEM), and Website Monitoring
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
BugSnag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.1%
Financial Services
13.2%
Information Technology and Services
10.5%
Internet
7.9%
Hospital & Health Care
7.9%
Other
39.5%
Information Technology and Services
24.0%
Computer Software
23.7%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.3%
Discussions
What is BugSnag used for?
1 Comment
PS
To monitor your application performance and bug trackingRead more
BugSnag has no more discussions with answers
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
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